Help Desk Technician Jobs

Job Title: Desktop Engineer/Architect at major financial company Company: Keane, Inc. Location: New York, NY Description: At Keane, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth since our inception in 1965. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Keane — and for the people who work here. Job Description: We are looking for an experienced and hands-on senior-level engineer to work in our Desktop Applications Engineering team. We oversee the horizontal suite of critical enterprise products (Office, Outlook, Acrobat, Internet Explorer, Firefox, IM clients, JRE runtime, etc) that exist globally on over 60,000 desktops. This includes product and vendor management, integration engineering, governance, and custom development to leverage our investment in these products We are looking for the person to be able to contribute to many of the ongoing initiatives in this space and owning engineering tasks from beginning to finish. Required Skills: 5+ yrs of Windows Operating System 5+ yrs of Windows Productivity tools 5+ yrs of Active Directory and Group Policy 5+ yrs of Software Packaging Tool 2 yrs of Scripting (vbscript, java script, or powershell) This is a full-time salaried position with Keane. This position is only available to those interested in salaried staff employment opportunities. At Keane, we offer a full comprehensive benefits package that starts from your first day of employment. Keane partners with businesses and government agencies to optimize IT investments by delivering exceptional evolution, operation, and maintenance of mission-critical systems and business processes. A US company with a large offshore capability, Keane combines local knowledge and local senior leadership with scalable global delivery that results in low-risk, actionable, cost-effective services and solutions – and a partnership that feels like an extension of your organization. In business since 1965, Keane is an agile, full-service IT services firm headquartered in the United States with approximately 12,000 employees globally. For more information on Keane’s services, solutions, products, and locations, please visit www.keane.com. _________________________

Job Title: CSR/Helpdesk specialist - Albany, GA Company: Ohm Systems, Inc Location: Albany, GA Description: Candidate requires an Active Secret Clearance for interview. Selected candidate requires vendor to submit candidate for a SSBI1) Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. 2) Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. 3) Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. 4) Escalates unresolved problems to expedite resolution.5) Maintains disaster recovery procedures for LAN and related equipment/software.6) Upgrades, modifies and replaces hardware, software and network components. 7) Performs system backup and recovery activities.8) Creates and maintains user login identification (userid) information and login scripts.9) Monitors system performance, gathers data, and prepares management reports.10) Audits hardware/software inventory to ensure their integrity as well as licensing compliance.11) Updates and maintains site administration manual documentation.12) May provide user orientation on hardware, or software or network operations. 13) Keeps abreast of emerging operational support technologies and industry trends.Candidate must be able to get a SSBI security clearance and meet all CSR job responsibilities.

Job Title: Partner Support Specialist Company: Hostway Corporation Location: Fort Lauderdale, FL Description: POSITION PURPOSE:          The Partner Support Specialist is a strategic position within Hostway’s Technical Support Center providing guidance to internal and external partner teams; ensuring contractual aspects of the partnership are achieved while maintaining the highest standards of service.  ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Ensures timely response to all retail customer and Channel Partner inquiries and issues  regarding Hostway’s products and servicesActs as Project Manager for long and short term technical support projects, including ownership/management of Hostway’s Escalation Process email box Assists in ensuring contractual aspects of channel partnerships are achieved while maintaining the highest standards of customer satisfaction. Acts as a voice of the Channel Partner within the contact center leadership team. Create, evaluate and review of weekly/monthly Channel Partner performance reports.Participates in daily/weekly meetings to discuss partner support related issues or concerns.   DESIRED MINIMUM QUALIFICATIONS:High School diploma required; Associates degree strongly preferredExcellent verbal and written communication skills, with the ability to effectively communicate with peers, management and vendorsAbility to make independent business decisions within a realm of authorityProven ability to multi-task, prioritize workload and thrive in a fast paced environment.Working knowledge of the Internet and web services industry strongly preferred2 years of proven partner / vendor support preferred. Must be organized, detail oriented and self managedExcellent Microsoft Excel/Word skills and the ability to manage large amounts of dataPlease send resume, cover letter and salary requirements to Register to View and include reference PSS022310LL.  Tell us why you think you are the best candidate for this position. Hostway is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by Federal, State or local law.

Job Title: Senior Technical Support Engineer (API experience) Company: Location: Boston, MA Description: Position Overview: In the Senior Technical Support Engineer role, you will be the highest point of contact for our clients in resolving highly complex technical and application related inquiries regarding Bullhorn?s software product. As a team leader and mentor, you will strategically partner with our clients and work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support. Responsibilities: ?Collaborate and consult with enterprise clients to resolve highly complex software and technical issues ?Partner with clients and help them optimize the way they use Bullhorn ?Lead strategic projects as needed ?Extensively research and document customer software and technical issues ?Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Technical Operations, Software Engineering and Quality Engineering teams as needed. ?Assist and mentor Analysts in researching, resolving and documenting customer issues ?Act as the liaison between Senior Technical Analysts, Technical Operations and Quality Engineering teams ?Mentor, train and educate Analysts on technical subject matter and problem solving skills ?Escalate trouble tickets and priority issues to management as appropriate Skills and Experience: ?B.S. in Computer Science, Engineering or Mathematics from an accredited University or College ?5+ years experience in Network Administration or Quality Engineering and Support Engineering ?2+ years of SQL scripting experience ?Experience providing API guidance ?Must be a highly creative, curious technologist and problem solver ?Must have excellent listening and research skills ?Must have strong documentation skills, verbal and written skills ?Must have the ability to empathize with customers and convey confidence ?Must have a deep understanding of networking and Internet connectivity ?Must have a deep understanding of email technology (SMTP, iMail, LDAP etc.) ?Must have experience supporting and troubleshooting e-mail applications ?Expert-level knowledge of Microsoft Word, Excel and Outlook ?Strong understanding of relational databases ?Must have experience supporting a hosted, enterprise mission-critical application ?Must have programming experience About Bullhorn Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn's customers achieve the highest placement rates in the industry. By enabling recruiting, sales and management to live and work together, Bullhorn synchronizes sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,500 firms and 15,000 users worldwide, including some of the largest global staffing firms, partner with Bullhorn to meet the employment demands of the global economy. For more information, visit www.bullhorn.com or call +1(888)GoLive8. Bullhorn offers a competitive compensation package that includes base salary, bonus, paid vacation, medical/dental/vision plan, and 401K. To apply for this position, please send your resume to Register to View For a list of open positions here at Bullhorn, please visit our website: www.bullhorn.com

Job Title: Applications Support Engineer Company: Alliance of Professionals and Consultants Location: Rtp, NC Description: Company: Alliance of Professionals and Consultants Job Title: Applications Support Engineer Jobid: apcservices-13439 Job Location: RTP, NC, 27711, USA Description: Location: RTP, NC Status: Open Get Job Search RSS Feeds >>> Applications Support Engineer Job ID: 13439 Job Description: APC is seeking an Applications Support Engineer for a position in RTP, NC. Due to continued workload and requirements, the Client is seeking a resource for their Applications Support Team. This is an opportunity to work in a fast paced and team oriented environment that requires the candidate to work on multiple projects simultaneously with a variety of internal clients. Candidate's primary role will be to support and implement enhancements to applications that fall under the purview of GGSG-IT (Global Government Solutions Group). These will include both COTS applications and applications developed internally by GGSG-IT. Candidates must possess the aptitude and the desire to provide second- or third tier support requests, which may come in by email, phone, instant message, etc. Candidates must be willing and able to be on-call (after hours support) for one week every month. Candidate will work under the guidance of GGSG-IT Application Support Lead. Job Requirements: Typically requires BS degree or equivalent plus 5-7 years related IT experience. Skill Set and Requirements: Required: * Experience and enthusiasm for providing application support. * Experience with enterprise case management processes and tools (for example, Remedy). * Web based programming using HTML, JavaScript and CSS. * Object oriented programming with J2EE, preferably Spring Framework, JDBC, JSP, Servlet, XML. * Knowledge of Oracle RDMS, PL/SQL. * Knowledge of relational Schema design. * Knowledge of Perl, CGI, and shell scripting. * Knowledge of UNIX, Linux, Windows. * Very Strong customer focus and interpersonal skills. * Excellent problem solving skills and technical aptitude. * Strong written, verbal, and listening skills, including the ability to express complex technical concepts in business terms . * Solid teamwork and interpersonal skills, including the ability to integrate with members of cross-functional project teams. * Ability to work on multiple projects simultaneously in a fast paced environment. Desired: * Knowledge of Network Engineering concepts and architectures. * Experience with network auditing and reporting tools. * Experience providing MAC support and Windows Desktop support * Logical and physical data modeling (preferably using Oracle Designer) * Experience with workflow (business process) automation tools Citizenship: Must be a US Citizen (non-dual citizen) No Clearance Requirement

Job Title: Business Systems Analyst / Business Application Support Analyst Company: Toll Architecture Location: Horsham, PA Description: Join an award-winningFORTUNE 1000 company!Toll Brothers, Inc., America's Leading Luxury Home Builder, seeks a Business Systems Analyst / Business Application Support Analyst to assist in the ongoing support of ArchOnline, a custom web-based business application for managing Toll Architecture's work orders from Toll's communities. In this role, you will analyze and troubleshoot issues encountered in production, work with business users to gather requirements for enhancements, collaborate with IT to design enhancements, write test cases and perform system testing, document training materials, and conduct user training. You will also assist in the support of Confluence, Toll Architecture's wiki and content on the company Intranet. Primary Responsibilities: Business Application Support:Respond to users' functional, data or process questions and issues with ArchOnline, Confluence and the Intranet. Analyze and troubleshoot problems in a timely manner. Coordinate with IT on technical production issues.Develop user acceptance test plans and test cases; perform testing using test cases to ensure patches, enhancements and future releases/upgrades meet Toll's software quality standards.Develop a solid understanding of business data and coordinate with business data owners on data issues. Perform SQL database queries to support ad hoc business reporting/data needs.Gather requirements for business reports and develop new reports using Crystal Reports.Oversee the user setup process, ensuring application business rules are enforced.Develop online training documentation and FAQs from resolution of user questions and issues.Business Systems Analysis / Project Management:Develop a solid understanding of Toll Architecture's business processes and applications.Utilizing a structured requirements-gathering process and/or SDLC, work with business users to define, analyze and document business and functional requirements for enhancements and future releases.Opportunity to lead other technology projects of small-to-medium scope within Toll Architecture (examples: new ArchOnline features/modules, Document Management, AutoCAD, etc.)Develop and conduct user training and refresher training coursesOne of Philadelphia's BEST PLACES TO WORK- Philadelphia Magazine Qualifications: Required Skills and Experience:B.S. in MIS or Business Administration is required2-4 years of work experience with business application support and business process/systems analysisExperience implementing web-based custom applications (Java, .Net, html)Experience with reporting tools (Crystal/Business Objects, Access), SQL and relational databases, data models, etc.Html and basic web design experienceStrong analytical and problem-solving skillsStrong customer focus and effective communication skillsAbility to lead with minimal directionWorking knowledge of MS Office, Visio and MS ProjectExperience with Confluence is helpful but not requiredWe offer an excellent benefits package, including comprehensive medical/dental, 401(k), discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting & retaining some of the best professionals in the industry!APPLY ONLINE TODAY!

Job Title: Chemistry Application Support Analyst Company: Gardner Resources Consulting Location: Boston, MA Description: Description of Position:This position is part of the Research Informatics Application Support Team and combines the support for the software applications associated with the company*s small molecule platform with additional application and infrastructure tasks as assigned. The position will encompass the following responsibilities:Analyzing and troubleshooting problems encountered by Medicinal Chemists or Computational Biologists related to vendor and custom software applicationsManaging license and maintenance contracts for assigned applicationsPerforming application installations and upgradesTesting applications prior to equipment and version upgradesProviding backup support for additional software applications as assignedPerforming general Windows administration and troubleshooting support tasks for applications, workstations and servers as assigned.Following required procedures to coordinate with IT on all installations, upgrades and purchasesParticipating in the creation of system and support documentation for custom applicationsMaintaining all required documentation and recordsFamiliarity with the following, or similar, software applications is required:Accelrys Accord Enterprise and Excel for Accord, Chemistry eNotebooks, CambrideSoft ChemOffice Suite, Various MDL Databases, ChemSW CisPro, Waters NuGenesisTechnical Requirements:Working knowledge of Windows XP and 2003/2008 server components Sufficient knowledge of infrastructure components to recognize issues caused by the interactions between applications and the server and/or database operations.Required Experience2 to 4 years experience working in a research environment as a medicinal or process chemist3 to 5 years as a systems administrator of applications in a Windows environment3 years supporting scientific applications and users in an environment with a mix of Windows, and Linux operating systems Preferences:Excellent communications and customer service skillsProven trouble shooting and decision making skillsWorking knowledge of software version control toolsPreference for working in a collaborative, team environmentAbility to work independently and with minimal supervisionDemonstrated ability to establish and meet priorities and deadlinesSense of humorRequired Education:BS in Chemistry required; BS in Computer Science or equivalent certifications preferredGardner Resources has multiple open positions. Visit our website at www.grgc.com to search our positions or call us at Register to View . Benefits are available to our W-2 employees.

Job Title: Helpdesk Specialist Company: Pharm-Olam International Ltd. Location: Houston, TX Description: Primary Goal Under close supervision, performs various user support tasks of moderate difficulty. Primarily responsible for level 1 support, via telephone and personal of office based and regional (remote) staff. Responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies problems, troubleshoots and provides advice to assist users in regards to company supported applications including but not limited to: network password and access issues, remote access, email, voice communications, conferencing (web and audio). Coordinates with other IS areas to resolve or escalate problems if necessary. This position may involve supporting multiple locations and locations in other countries. Responsibilities and objects may be subject to modification as needed. Key Responsibilities & Critical Objectives 1. User support 1.1. Provide timely resolution of user issues, or escalate issues to level 2 support as appropriate. 1.2. Assists in user support at the location(s)/country(s) assigned. 1.3. Anticipates future needs, identifies and communicates proactive solutions to satisfy needs to line manager. 1.4. Enters help desk tickets into on-line tracking mechanism, and ensures each ticket is resolved, documented, and closed to users satisfaction in a timely manner. 1.5. Provide support to users outside normal working hours, as needed, to ensure staff are productive. 1.6. Provision and deploy new computers and telephones as necessary 2. Asset Management 2.1. Responsible for keeping updated inventory of all IT related assets; enters new items into asset system as received, and performs periodic inventories as requested. 2.2. Utilizes local IT budget usage as appropriate 3. Communication 3.1. Ensures department/management is well informed, at all times, of issues, changes and news worthy events within the department. 3.2. Effectively communicates relevant IT-related information to superiors. 4. Management 4.1. N/A 5. Leadership 5.1. Achieves excellence in all areas of business. 5.2. Champions change and effectively manage the implementation of new ideas. 6. Teamwork 6.1. Reinforces team approach throughout practice both on client projects and internal initiatives. 6.2. Supports and solicits input from team members at all levels within the department. 7. Client Management 7.1. Continually defines ways to increase internal client satisfaction and deepen client relationships. 7.2. Maintains lasting internal client relationships 8. Internal Operations 8.1. Lends expertise to internal teams and task forces. 8.2. Reviews and conforms to Standard Operating Procedures. Provides input to changes/modifications needed as appropriate. Working relationships * Report to Director, Global IT * Collaborate with team members Education Requirements & Qualifications * Minimum experience of 1 years IT Help Desk/Support* Good presentation, communications and interpersonal skills * Knowledge of a wide variety of network and PC operating systems and Off-the-Shelf applications. * Knowledge of a wide variety of hardware platforms and voice/data communications systems.

Job Title: Help Desk Technician Company: ICS Location: Irvine, CA Description:   Come work for one of the Leading Healthcare / Information Technology companies in Orange County... We're one of the few that are profitable and growing. Here you'll thrive in a fast-paced environment of empowerment and teamwork, while enjoying a stimulating and casual work environment where commitment and drive are rewarded!!SPECIFIC ROLES AND RESPONSIBILITIES....The Help Desk Technician will be responsible for handling all incoming "help desk" inquiries received from our internal and external customers and taking the appropriate action for resolution.SPECIFIC DUTIES...Answering incoming inquiries in-person, via phone, or electronically from internal and external customers.Research questions using available information from resources.Timely research and resolution to questions received. Identify and escalate situations requiring urgent attention.Reporting on status and disposition of outstanding inquiries. Managing daily log to report and capture all inquiries.Identifying trends to facilitate operational improvements.Track and route problems and requests, and document resolutions. REQUIRED SKILLS....3+ years of Help Desk experience, providing support to internal and external customers. Advanced computer troubleshooting, analysis, critical thinking and problem solving skills.Experience utilizing a variety of hardware, software, and networking technologies and programs. Experience providing a high level of customer satisfaction, with professionalism always in mind. Knowledge of relevant call tracking applications.Must have excellent PREFERRED SKILLS....Software or high-tech company experience preferred. Healthcare company or Medicare experience a plus. Working knowledge of data processing equipment, systems, and techniques.For immediate consideration and interview, please send a Word copy of your resume to Andrea Larsen at Register to View . LOCAL CANDIDATES ONLY PLEASE.

Job Title: IT Specialist-Help Desk Company: iplacement, Inc. Location: Orlando, FL Description: IT Specialist-Help DeskJob Code: 1267Location: ORLANDO, FL USTravel Involved: 0-10%Job Type: Full TimeJob Level: Experienced (Non-Manager)Education: Bachelor's Degree Skills: Information Technology ->Telephone / Voicemail System, Software Installation/Configuration, Networking, HelpdeskCategory: Information TechnologyCompensation: - USD Per HourPosition Summary:SUMMARY SupportMitsubishi Power Systems Americas, Inc. (MPSA) Information Technology(IT) by assistingwith the securing of IT responsibilities, providingservices such as printing, file sharing, etc. and troubleshooting ITservices and resources. ESSENTIAL DUTIES & RESPONSIBILITIES· Analyzes, plans,designs, and installs new personal computer systems· Reviews,monitors, and upgrades personal computer systems· Installssoftware· Maintainssoftware· Trains users onsoftware usage· Troubleshootsand administers printers, copiers, fax machines, and other ITequipment· Troubleshootsand administers telephone sets· Assists and/ororients new hires with the initial usage of information systemshardware and software· Inventoriescompany assets such as hardware and software· Troubleshootsand resolves trouble tickets entered into the help desk software· Perform othersuch duties as may be required.OTHER DUTIES ANDRESPONSIBILITIES· Comply with allsafety policies, practices and procedures reporting all unsafeactivities to Management and/or Human Resources.· Participate inproactive team efforts to achieve departmental and company goals.· Contribute tobuilding a positive team spirit.· Communicateeffectively with subordinates and management at all levels.· Protectconfidential information by not communicating, disclosing to, orusing for benefit of 3rdparties.· Maintain thehighest degree of honesty and integrity at all times.· Perform othersuch duties as may be required.             EOE       &nbs p; Equal OpportunityEmployerRequirementsKNOWLEDGE, SKILLS &EDUCATION Toperform this job successfully, an individual must be able to performeach essential duty satisfactorily.The requirements listed below are representative of theknowledge, skill, and/or ability required. Reasonable accommodationsmay be made to enable individuals with disabilities to perform theessential functions.· Educationand/or Experience: A Bachelor?sdegree (BS) from four-year college with a major in Computer Scienceor a related field; or another type of bachelor?s degree from afour-year college with equivalent experience in IT.· LanguageSkills:Ability to read andcomprehend simple instructions, short correspondence, and memos. Ability to write simplecorrespondence. Abilityto effectively present information in one-on-one and small groupsituations to customers, clients, and other employees of theorganization.· MathematicalSkills:Ability to add,subtract, multiply, and divide in all units of measure, using wholenumbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and todraw and interpret bar graphs.· ReasoningAbility:Ability to applycommon sense understanding to carry out instructions furnished inwritten, oral, or diagram form. Ability to deal with problems involving several concretevariables in standardized situations.· ComputerSkills:Complete knowledgeof PC software and hardware configurations. Thorough knowledge of Microsoft Windows,Networking, Anti-Virus, e-Mail, and Microsoft Office. Must be able to configure andtroubleshoot printers in a network environment.PHYSICAL DEMANDS & WORKENVIRONMENTThe physicaldemands and work environment characteristics described here arerepresentative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities toperform the essential functions.Regularly required to stand and walk. Frequently lift and/ormove up to 25 pounds. Occasionally lift and/or move up to 50 pounds.The noise level in the work environment is usually moderate to loud.Hearing protection may be recommended and/or required in someareas.             EOE         & nbsp; Equal OpportunityEmployer