Help Desk Technician Jobs

Job Title: Field Service Technician Company: Bridgeway Solutions, Inc Location: Atlanta, GA Description: Bridgeway Solutions, Inc., the authorized Datacard sales & service organization in the Carolinas and Georgia, has an immediate opening for a Field Service Technician. This position is based in the metro Atlanta area and reports to the Director of Operations. The Field Service Technician will be responsible for the installation, maintenance, and service of a variety of identity-related hardware and software solutions, including: ID card printers and accessories; resource accountability systems; Thermal wristband and label printers; access control systems; and plastic card embossing equipment. The successful candidate will have a strong background in the installation and maintenance of electro-mechanical equipment, proven computer skills (Windows XP, Windows 7), a solid work ethic and a desire to learn. An associate degree or equivalent experience in a related field is required; a working knowledge of computer database management (Access, SQL) is preferred. Candidates must possess excellent written and verbal communication skills. Overnight travel is occasionally required in this position. We provide a competitive base salary, healthcare insurance, generous 401k retirement plan, automobile allowance, personal computer, ongoing training, paid holidays/vacation and more.

Job Title: Help Desk Representative Company: Volt Workforce Solutions Location: Austin, TX Description: Are you looking for a career opportunity with a global leader in providing technical support to keep the business community moving? This is your opportunity! Our client is adding Help Desk Representatives to their technical support team, representing one of the largest software business solutions providers in the world. As part of this time, you will provide First Contact Service and single call resolution for issues involving technical issues related to filtering, encryption and archive services. To be successful, you must be a good listener, a quick study, articulate, and be able to communicate technical issues to people with varying levels of technical ability. Key Duties Include: *Communicating with enterprise customers via phone, written correspondence and electronic services *Efficiently manage the relationship with enterprise customers *Work in a team environment to solve issues across working groups *Work with Leads to resolve escalated issues *Share information with the team and working groups on researched solutions *Develop expertise in MS Exchange and other Microsoft technologies *Accurately document all case details and incident ticket information. Volt Technical Resources offers an outstanding compensation package comprised of competitive salaries, comprehensive health benefits for qualified positions, and more... ask for details! Volt is a publicly-traded Fortune 1000 corporation with major operations worldwide. Volt has over 50 years of experience and is a leader in the staffing industry. Volt operates under the strictest code of business ethics. Volt is a Six Sigma company. Volt is also an EOE. Requirements: Minimum Requirements: *Professional writing and communication skills *Strong verbal communication skills, including the ability to communicate complex issues to end users of various levels *Excellent customer service skills including the ability to ask probing questions to ensure proper issue resolution *Excellent problem solving skills *Strong technical background. Experience with and understanding of mail transport fundamentals (POP/IMAP/SMPT), as well as networking fundamentals. Includes, but not limited to knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.

Job Title: Helpdesk Representative Company: Volt Workforce Solutions Location: Austin, TX Description: Helpdesk jobs staring August 2nd - Interviews being conducted Now! Volt has immediate, Direct Hire openings for Technical Support and Helpdesk Representatives who have experience with MS Exchange, Active Directory, and video conferencing software such as Live Meeting. These positions are starting August 2nd, so we are interviewing candidates immediately! Again, these are not contract positions, but Direct Hire opportunities with competitive pay and full benefits (see list below). The main duties include: * Providing First Contact support by phone, email and chat for Exchange issues including filtering, encryption and archive services * Resolving client issues through use of product knowledge, collaboration with team members, and use of Knowledgebase articles * Reporting bugs and issues in the ticketing system Benefits Include: * Outstanding training and support * Excellent Health and Medical benefits * Retirement savings plan * Paid Holidays and Vacations * Support and training to gain your MCDST, a huge benefit for anyone looking to advance their career! Volt Technical Resources offers an outstanding compensation package comprised of competitive salaries, comprehensive health benefits for qualified positions, and more... ask for details! Volt is a publicly-traded Fortune 1000 corporation with major operations worldwide. Volt has over 50 years of experience and is a leader in the staffing industry. Volt operates under the strictest code of business ethics. Volt is a Six Sigma company. Volt is also an EOE. Requirements: The main requirements are: * Strong written and verbal communication skills * Strong understanding of and experience with email transport (POP/IMAP/SMPT) and networking fundamentals * Experience with MS Office applications and industry standard browser applications * Experience with mail server clients, especially Outlook 2003 and 2007 * Experience with Windows Operating Systems - Windows Server 2003/2007, XP, Vista, Windows 7 Not required but highly preferred are a 4 year technical degree, knowledge of Blackberry and/or Exchange Active Sync, Office Communicator, Windows Mobile and Live Meeting.

Job Title: Service Desk Technician Needed Company: Location: Toledo, OH Description: The qualified person will provide advance on site technical support ranging from software installation and configuration to complex hardware problem solution. A knowledge of widely used concepts, practices, and procedures involved in running a News or TV Station is strongly preferred. Requirements: - Minimum of six to twelve months experience installing and configuring computer software and hardware in a network environment and client end user support - 6 to 12 months demonstrated experience in help desk support in lead and/or management position We can offer you a professional and challenging work environment, competitive wages and full benefits package.

Job Title: Senior Desktop Engineer Company: ICST Location: South Portland, ME Description: MINIMUM QUALIFICATIONS: EDUCATION: Microsoft Certified System Engineer certification strongly preferred and/or demonstrated extensive experience in the technical field. REQUIRED SKILLS AND ABILITIES: Extensive experience designing/architecting Windows-based systems and Microsoft-based products. Proven track record of successful desktop management in a global foot print of 5000 plus desktops. Demonstrated skills with: SCCM, AD, MS Office Suite to include OCS, Exchange 2007, SharePoint, TCP/IP etc. Active directory administration - (Group Policy creation, editing, and troubleshooting specific to desktop). Ability to conduct simple automation (Batch, VBS, Powershell). * Experience with software management and distribution with Microsoft SMS and/or SCCM. Proven ability to manage vendors, consultants, and expert internal professionals. Experience with Windows 7 Operating systems, MDOP tools a plus. Excellent work ethic, communication skills, problem solving, and customer service. PRIMARY DUTIES AND RESPONSIBILITIES: Utilize extensive experience/expertise to conduct large scale desktop deployment and configuration. Document and maintain standard configurationof laptops and desktops, review new hardware releases and recommend/manage all upgrades. Ensure the desktop computing platform is deployed and maintained consistently across the enterprise. Advanced break-fix/troubleshooting to include the operating system, desktop business applications, hardware configurations, and peripheral devices. Responsible for conducting root cause analysis. Evaluate new desktop technology and recommend solutions for deployment in the desktop environment. Validate all desktop technology insertion, patch updates, manage and deploy solution globally. Create desktop images and coordinate all packaging, testing, and deployment. Contribute as a member of a global team that is responsible for establishing standards and operational practices of core desktop services and solutions. Key member of the software asset management program, SW/HW procurement and hardware disposal. Troubleshoot and run diagnostic tests on operating systems and hardware to detect problems. Establish good vendor relationships and efficiently work with them to establish trouble resolutions. Apply modifications to security policies and troubleshoot issues resulting from the application of GPOs. Configuring and troubleshooting desktop management tools (e.g. Remote Management/Remote Control). Use SCCM as a primary tool to inventory and deploy To become primary go-to person on everything related to desktop Location: Portland.

Job Title: Customer Support Engineer - Systems Company: LogicTree Location: Bowie, MD Description: The Customer Support Engineer Systems will be part of a team providing second and third level customer technical support for LogicTrees Hosted and Turnkey traveler information solutions. This position will provide system administrative to LogicTrees Linux and Windows infrastructure as well as analyzing, troubleshooting and resolving issues with Hardware, Operating Systems, Databases and Application Software. In addition, this position will be expected to cross train and provide backup support for LogicTrees network operations team. This position will be part of a team providing 24x7 support and will be included in an on call rotation. Primary Responsibilities Responsible for customer support in accordance with LogicTrees Operational processes Monitor LogicTrees server infrastructure to ensure the optimum performance, reliability and availability of server resources in support of LogicTree services Monitor LogicTrees ticketing system and respond to customer issues and questions in a timely and professional manner Perform maintenance as necessary on LogicTrees server infrastructure. Monitor data backup activities and perform data restorals as necessary Participate in the development and ongoing improvement of customer support processes Establish and control system access and security in accordance with LogicTree Security policies and procedures Identify and drive opportunities to improve service or lower costs through automation or process improvement Required Skills Bachelors degree in a technical discipline 5 or more years experience providing Windows and Linux server support including hardware, operating system and application support Storage experience with SCSI and RAID technologies Scripting and/or runbook automation experience Database and SQL experience 5-7 years of experience working in a 24x7 server and network operations environment 1-3 years customer support experience Excellent analytical and troubleshooting skills Sound Judgment and the ability to work independently Excellent organizational, written and oral communication skills. Ability to follow written/oral instruction and procedures Ability to participate in an on-call rotation. Knowledge of MS Office suite and Visio Desired Skills Network operations experience highly desirable Host based security Active Directory experience Experience with any of the following Software packages; MySQL, Java, Tomcat, SIPX, Perl, Apache, Oracle, ZenOSS, Wiki, Jira, Jasper and OTRS Configuring and deploying Dell and HP server products. SVN and Sharepoint Administration experience.

Job Title: Support Engineer Company: TIBCO Software Inc. Location: New York, NY Description: DataSynapse, a division of TIBCO is a leading provider in the provision of Grid Computing to the Finance Industry. DataSynapse's flagship product, GridServer provides a real-time application operating environment to manage complex and diverse IT from legacy applications to web services, and across disparate resources that range from mainframes to desktops. Through standards-based grid technology, DataSynapse delivers quantifiable hard dollar benefits, enabling companies to generate revenue/profit opportunities, consume less capital and reduce operating costs. GridServer installed across North America and Europe in an elite list of customers. Responsibilities: To provide technical support of live customers from North America;Work closely with the global support teams in EMEA and China to coordinate and manage customer support on a 'follow the sun' model for the DataSynapse customer base;Track and manage service level agreements, high priority issues and their status, escalating as appropriate;Coordinate with the DataSynapse sales force and Services teams to support commercial activities;Become an expert in the capabilities of the DataSynapse product set. Qualifications: A desire to provide first class customer service, taking ownership of issues in a pressured and demanding high-value software environment;Experience of issue tracking, fault-finding, and debugging in distributed environments;Trouble solving skillsPassion for learning new technologies At least +2 years programming experience;Literate in Java and C++ / .Net; Script languages;Extensive experience of Windows and Unix (Linux and/or Solaris) platforms;Working knowledge of a range of technologies including relational databases, web technologies, XML, IP networks, Good written and oral English communication skills.Experience of financial services;Some exposure to enterprise middleware grid computing, high-performance computing, distributed computing, integration and distribution products such as EAI (Enterprise Application Integration) or ESB (enterprise service bus);

Job Title: Linux Desktop Engineer Company: Modis Location: New York, NY Description: Please send your resumes to Register to View OR call Register to View Linux Desktop Engineer Contract to Hire Role Linux Desktop Developer is responsible for the design, configuration, implementation and support of aforementioned thin, Linux based desktop environment for end users. Responsibilities include selecting, developing, integrating, and testing all related software into a Linux-based build that will be installed on end-user desktops across multiple H/W architecture (X86 & ARM). Responsibilities ,* Selection, development, integration, testing, and support of the end-user application software stack on Linux based desktop environment. Key integration elements to include: ,* Active Directory authentication. ,* Enterprise File & Print ,* Exchange ,* Virtual Desktop (VMWare, Citrix) ,* Configure, build and implement operating system installations. ,* Partner with Linux OS distribution providers, Open Source community and internal teams and counterparts to deliver above. ,* Evaluate new computing devices (nettop, smartbook, netbook, etc) and mobile operating systems (Android, Chrome, etc). Assist with the planning and design of future systems architecture. ,* Develop and maintain documentation of created solutions Requirements ,* Working knowledge of Linux, Solaris, or similar kernel. ,* Skilled in developing, working with, and integrating open source based end user tools and applications in enterprise-like environments. ,* System level programming experience implementing drivers or kernel modules ,* Working knowledge of building customized Linux distribution ,* Working knowledge of developing, modifying, and integrating graphical desktop environment (GNOME, KDE, etc) ,* Programming skills in C/C++, Java, and/or Python ,* Experience with mobile platforms; Symbian, Windows Mobile, BREW, Android, iPhone a PLUS ,* Bachelor's Degree in Computer Science, Math, Engineering, and/or Physical sciences. ,* Skilled in leading projects, especially in deploying live end-user systems. ,* Proven technical troubleshooting & problem solving experience. ,* Organized and detail-oriented. ,* Strong written & verbal communication skills. ,* Able to prioritize tasks and multi-task across workstreams. ,* Able to work as part of a team as well as individually. ,* Startup & early stage tech company and/or entrepreneurial experience a plus.

Job Title: Application Support Analyst Job Company: Thomson Reuters Location: Southfield, MI Description: Application Support Analyst Job Application Support Analyst (PRO00003259)Job DescriptionApplication Support Analyst-PRO00003259DescriptionThomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com Job Summary:Qualified candidate will provide technical and functional product software support to customers for IP Management Service's products. Detailed analysis and research may be necessary to handle complex issues. The candidate will interact with customers providing excellent support to ensure customer satisfaction.Duties and Responsibilities:* Cover assigned call center shifts, answering incoming technical and functional support inquires from Thomson Reuters IP Management Service's customers. Collaborate with IP Management Service teams to apply product and technical knowledge.* Adhere to company procedures to appropriately respond to client inquiries within our Service Level Agreements for support call types.* Investigate new/unknown/existing technical problems with supported products. Attempt to understand and reproduce reported issues to properly diagnose them and find acceptable solutions or workarounds.* Document all customer issues clearly and thoroughly in the Customer Relation Management Support database. Document steps for each request and communicate the progress to customers via frequent and regular status updates per our Service Level Agreement and support policies and practices.* Participate in our software user acceptance testing; help to identify and report bugs, user-interface problems, documentation, or other potential problems (from both the Technical Support and the Customer/End User perspective).* Develop knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate and timely solutions to customers.* Provide on-site customer support as needed with the possibility of 15% Travel.* Document internal and external product/technical solutions for Knowledgebase publication.* Work Shift will be 10:30am - 7:00pm EDT.QualificationsKnowledge, Skills and Abilities Required:* Customer Support experience (5+ years).* SQL 2000/2005/2008 &/or Oracle 9i/10 Skills (5+ years).* Microsoft IIS skills (5+ years).* Communication and listening skills.* Research and analysis skills.* Network Infrastructure knowledge.* MS Access &/or Crystal Report Writing Skills (5+ years).* MS XP, 2003- 2007, and MS Office Product Experience.* Client Server and Web Application experience.* Bachelors degree in Computer Science Information Technology or other related fieldThomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2010 (October 1, 2009-September 30, 2010.)Job Product/Technical TrainingPrimary Location US-MI-SouthfieldOrganization Legal IPMSSchedule Full-timeJob Type StandardShift Day Job

Job Title: SAP Basis Technical Support Specialist Level 2 (Blues) Company: IBM Location: Columbia, SC Description: IBM has announced that we will open a new technology service delivery center in Columbia, MO, creating up to 800 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.** Please note that the start dates for these roles are in the Fall 2010 timeframe. This position is located onsite in Columbia, MO. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles BUT no remote work is available for these roles.***IBM's is now seeking talented SAP Technical Specialists responsible for complex installing, configuring, integrating, developing, and maintaining SAP Suite for Products to include ECC 6.0, CRM 7.0, BI 7.0, GTS 7.2, PI 7.1, EP 7.0, NW 7.01, NW 7.0, CE 7.1, NWDI, TREX 7.1, Vendavo 7.12, SLD, SAP Solution Manager. The SAP Products are running on Multi-tier DR architecture platforms zOS, Mainframe, AIX, and Linux with a DB2/390 database with data sharing and parallel sysplex environment. Also responsible for the designing and implementing the non-SAP integrations for products such as Cognos, DataStage, WebSphere, Sabrix, LDAP, CDP, Tivoli, TSM, TWS, Faxplus, InfoPrint, eMail products, and etc. Span of responsibility includes ALL SAP Landscape to include Development, Sandbox, Dev2, Training, QA, QA2, Test, Biz Sim, PreProd, all DR systems, and Production.Primary Job Responsibilities:Develop, implement, test SAP software products based on customer requirements.Develop, plan, install/upgrade, build, configure, integrate and test various SAP Products in the complex SAP Landscape per custom business process requirements.Develop and maintain complex SAP multi-tier/integrated processes and procedures to support the complex SAP Landscape complex SAP projects/tasks such as SLD, CTSPlus, Enhancement Package, Support Stacks, add-on packages, SSO, SNC, SSL, JCO, ADS, PI/Portal Contents, WebDynpro, Client Copies, SMD, EarlyWatch, GLFU Sessions, Language Imports, Kernel Patches.Plan, implement, test, document complex SAP multi-tier processes and procedures for SAP Backup, Recovery, SAP Flashcopy, and SAP system copies/refreshes, Capacity Planning for DASD, OS, CPU, and SAP App Server Requirements, Workload Balancing across the complex SAP Landscape, SAP DR and SAP High Availability to synchronize and ensure step progression of SAP Core products, SAP and non-SAP interfaces, and AIX/LINUX/Mainframe components, SAPServer, SAPApps, SAPDB Performance requirements, parameters, tuning, testing.Develop SAP processes and procedures for problem analysis/determination and provide long term solutions. SAP software components and associated configuration/parameter files for SAP CCMS. Determine SAP security parameters to ensure SAP landscape security and audit compliance.