K Hill Location: Riverdale, GA 30296 ... ding typing and customer contact. SkillsTechnical Skills Accomplishments Team Building Windows 3X, 9X, 2000, & NT Improved client satisfaction by 25% Integrity Systems Integration Novell Improved dept. technical level by 25% Project Leadership Unix platform Increased profitability by 13% Public Relations Vantive Tracking software Enhanced Quality Assessments by 23% Employee Relations Microsoft Office Suite Promoted within 1 year of being on job Planning Skills IBM Mainframe Created production documentation for department Decision Maker Remote Assess Enhanced departmental technical knowledge Motivated Trained over 200 Technical Engineers Team worker Basic Networking Organize ...
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A Jordan Location: Austell, GA 30168 ... nsultations to identify computer and customer problems, and offer customized solutions to a wide range of technical and service concerns.* Provide teamwork, leadership and organization, serving as a role model to other employees regarding work ethic and communication, and serving as liaison between help desk, management, other departments, and customers. * Designated troubleshooter, with strong technical, analytical and interpersonal skills to educate end users and assist individuals of diverse technical backgrounds.____ ________________ ________________ ________________ ________________ _PROFESSIONAL EXPERIENCE 7/85 - 11/09 Help Desk Supervisor/Help Desk Specialist IV, Crawford & Compa ...
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C Holiday Location: Snellville, GA 30039 ... n Information Technology, Helpdesk, and customer account service delivery management sets a formidable base for quality customer satisfaction. I strive forward with continued program improvements & operational efficiency within customer service delivery, processes and product support to achieve this goal.Core CompetenciesTeam builder Account growth & control Assignment driven Process developer Business oriented Innovative thinking Computer skills: Word, word perfect, Excel, 123, Powerpoint, FrontPage, MS exchange. Lotus Notes, Clarify, Remedy, Astea, CrystalPROFESSIO NAL EXPERIENCEDecisi onOne corp.: 2001-2008 Devon PA. Computer services (Norcross, GA remote) SR Service Delivery Pro ...
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J Padgett Location: Dawsonville, GA 30534 ... port, andplanning/impl ementing proactive procedures and systems to avoid problems in the firstplace.* Possess solid computer skills.* Excellent working knowledge using Microsoft Office Suite, Microsoft Small BusinessServer Administration, Microsoft Exchange Server.* General working knowledge more than 40 types of custom or task specific software.* Ability to train, and motivate employees in call center operations.* A team player, acknowledged as "Total Quality Customer Service Professional."* Great call tracking and recording skills.* Develop and conduct audits and process analyses. Synopsis of Achievements * Increased first call resolution by 25%, from 62% to 87%.* Proactive planning led t ...
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C Vandeford Location: Newnan, GA 30265 ... Law Firm 3+ Years Telecom 8+ Years Server Management 10+ Years Lan/Wan 10+ Years Network Configuration 11+ Years Network Security 10+ Years Windows Server 2000,2003,2008 Active Directory, IIS Cisco VPNSharepointGol dMineEMCBackupVa rious Help Desk SoftwareVMWareSQ L.NetASP Classic Certifications Compaq Certified, Feb 1998 Advanced Micro Electronics, Feb 1998 A+ Certified HP and Dell Certified Certified in Many Microsoft Applications HP ad Inter Tel Phone Systems Certified Microsoft Management Mine Point Administration A+Experience:Pan gborn: Fairburn, GeorgiaJanuary 2008- PresentInformati on Technology ConsultantHelped put together Company relocation to new office.Wroked with v ...
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C Atkinson Location: Decatur, GA 30034 ... · Compaq Workstation 5100 Compaq armada 7300 Hewlett Packard A +(Certified) · Microsoft Certified Systems Engineer Candidate Cisco Certified Network Associate candidate IT Skill Sets: Hardware · IBM X series Server, DELL Poweredge 750/2450/6450/66 50 Servers, HP Proliant DL 360/DL380/DL580 Servers, HP MSA1000/DB30 Storage SAN, EMC AX150, Configured RAID 1, 5 and 1+0, HP, Dell and Compaq Printers, Cisco 2500/2600/3800 Routers, Cisco switches, Linksys Wireless systems Windows NT RAS Server, · Directed group project implementation of desktop rollout for windows 98/Nt Workstations 500-650 users · Experience in building Servers PC/MAC and laptop configurati ...
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T Gibson Location: East Point, GA 30344 ... P DESK MANAGER *SUPPORT CENTER RESTRUCTURING & EFFICIENCY GAINS * CHANGE LEADERSHIP * PERFORMANCE REPORTING * EMPLOYEE DEVELOPMENT * STRATEGIC PLANNING AND ANALYSIS * TEAM MANAGEMENT AND DEVELOPMENTDynam ic thinking, creative, action-oriented, results-driven accomplished management professional with over 15 years of experience in customer service, I.T. support, help desk management and managing projects up to $12,000,000.00 resulting in a ROI and operating savings of several million dollars. Demonstrated first-rate skills and reputation in recognizing and improving help desk procedures and deficiencies creating improving response times from an average of 1-2 weeks to 30 minutes, suppor ...
85 hits
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T Mcarthur Location: Decatur, GA 30032 ... .- Extensive software literacy with network client/server applications and operating systems, office applications, and diagnostic utilities. Computer proficiency includes: - Efficient administrator; prepare and maintain all documentation accurately and concisely.Operat ing Systems: Windows 95/98/2000/2003 Server Active Directory/SQL Server 2003/XP/NT/UNIX/ LinuxWeb Design and Maintenance: FrontPage, HTML, JavaScript General Applications: Microsoft Office Suite 2000/2003 (Access, Excel, Word, PowerPoint), Microsoft Visio, Norton Ghost 10.0/12.0Network Management Tools: Concord eHealth Suite; Symantec Corporate Anti-Virus; Big Brother; Cisco; Retina Resource Manager Essentials; CA Spectrum; W ...
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D Peoples Location: Dallas, GA 30132 ... er with Xerox as an on-site Printer Technician. Meeting deadlines, taking the lead when appropriate, and excellent customer service skills are a few of my many strong points.Education ITT Technical Institute, Kennesaw, GA Graduated: December 2009 Associate in Specialized Technology Degree Computer Electronics Engineering Technology - 3.2 GPASkills Summary Relevant Courses:AC/DC ElectronicsElect ronic Communications Systems I and IIMicroprocessor sDigital ElectronicsProgr am Logic Control SystemsElectroni c DevicesMicrosoft Office Suite 2003 and 2007Operate Digital MultimetersAbili ty to read and understand AutoCAD drawingsWindows 2000, XP, Server 2003, Vista, and ...
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J Lewis Location: Atlanta, GA 30311 ... Installs and configures workstations. Ability to Interacts with and write documentation for end-users to included corrections, installations and operating procedures. EXPERIENCE: Remote Xseries Server Support February 2007 to present IBM, Inc, Marietta, GA. Provides technical support to Fortune 500 customers and IBM field technicians on various IBM xSeries servers, Systemx servers, Intellistations, Lenovo ThinkStations, ThinkServers and other hardware devices including direct attached storage arrays and various tape libraries and tape drives. Provide complete action plans for IBM field technicians when requesting dispatch to ...
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