M Earley Location: Macon , GA 31206 ... ivated with excellent problem solving and time management skills. Project coordination skills and the ability to multi-task. Flexible and adaptable with the ability to quickly master new information and responsibilities . Highly developed interpersonal and communication skills. Professional with a strong work ethic and the ability work independently or as part of a team. QUALIFICATIONS Help Desk troubleshooting and minor repairs of equipment Loaded programs to PC's remotely Equipment installation and updates Provided technical assistance to field support technicians and other departments Answer high volume incoming calls Provide Help Desk support to 500 retail stor ...
97 hits
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K Hill Location: Riverdale, GA 30296 ... ding typing and customer contact. SkillsTechnical Skills Accomplishments Team Building Windows 3X, 9X, 2000, & NT Improved client satisfaction by 25% Integrity Systems Integration Novell Improved dept. technical level by 25% Project Leadership Unix platform Increased profitability by 13% Public Relations Vantive Tracking software Enhanced Quality Assessments by 23% Employee Relations Microsoft Office Suite Promoted within 1 year of being on job Planning Skills IBM Mainframe Created production documentation for department Decision Maker Remote Assess Enhanced departmental technical knowledge Motivated Trained over 200 Technical Engineers Team worker Basic Networking Organize ...
95 hits
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B Daniels Location: Alpharetta, GA 30004 ... argest Correspondent Bank with over 4 billion in total assets. Over 12 years of IT experience with 9 years in Management. Expert at driving Help Desk call reduction through training, improved procedures and desktop/laptop standardization. Core qualifications include: · Desktop Deployment Strategy · Asset Management · Service Level Agreement Implementation · Change Control Management · Software Upgrade Automation · Disaster Recovery Coordination · Implementing Standard Support Procedures · Trouble ticket tracking oversight · Software and Hardware Product Selection · IT Project Management · Strong written and verbal skills · Infrastruct ...
93 hits
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D Harris Location: Atlanta, GA 30331 ... en Community College, San Jose, California Electronics ComputerO/S: Win3x, Win95, Win98, NT 4.0, NT 4.0 Servers, Windows 2000, Win XP, Novell and Mac O/S 7.5, 9.x Skills Multi-Vendor Hardware: IBM, HP, Dell, Compaq, Gateway, Toshiba, Apple / Mac, Laser printers, Cisco Servers: Compaq, HP Net server LH4, LX Pro, IBM Netfinnity 5500, IBM Netfinnity 3500 Laptops / Desktops: IBM, Compaq, Dell, HP, and Toshiba Software: Outlook 2000, Outlook XP, Microsoft Office 97, Microsoft Office 2000, Veritas-Backup exec, Clarify, ProComm, Ghost, MS Project 98, Visio, TCP/IP, Citrix, VTCP-VS Client, Norton Anti- Virus, Exceed, BlackBerry, Lotus Notes, Magic, VPN, DHCP. Certifications:A + Certification, MCP ...
91 hits
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C Holiday Location: Snellville, GA 30039 ... ___________ _____ Immediate Employment objective: HELP DESK MANAGER. Long term objective: DIRECTOR Program improvement & operational efficiency within customer service support as a manager Technical and Business Experience: DecisionOne Corp: Major Accounts Sr. Program manager III: Nov. 2001 – Sept. 2008. Accountability included, large major accounts company’s service deliverables, oversight of customer relations related to performance of remote help desk center, remote logistics depot repair, forward and reverse advance part exchange delivery, OEM’s warranty and post warranty logistic services, and on-site field force support. Developed, integrated, and maintained strong influence across ...
89 hits
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C Rice Location: Austell, GA 30106 ... esk/desktop environment. Experience supporting hundreds of applications across multiple platforms. Experience developing and delivering training documentation. Ability to effectively communicate at all levels. Extensive customer service training and experience. Project experience: - created department disaster preparedness plan; department training documentation; co-lead in creation of department schedules; - co-lead in development of department policies & procedures - project member in development of RoboHelp (online database to assist analyst in diagnosis & resolution of problem calls and tickets); - ...
87 hits
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J Hatcher Location: Dacula, GA 30019 ... 570, Cisco 6509, 2600, 2900 Software: Solaris 2.7, 2.8, 2.9, 2.10, AIX 5.2, 5.3, Volume Manager, Sybase, SQL, Netscape, Apache, Win 2000, XP, 2003, MS Suite, Netcool, Remedy , Vantive, Lotus Notes Experience: CDI Contractor IBM Atlanta eBusiness Hosting Centers June 2008 to Present Center Manager/Transiti on Manager/Boarding Manager/Buildtea m Member Work with the customer to schedule and coordinate all physical tasks at the site, responsible for space preparation (cabinet installation/pre p, power, data cabling/labeling ), coordinates initial rack and stack, terminal server connections, basic operating system builds for all IBM managed devices, tracks and documents all shipments and ...
85 hits
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G Simpson Location: Jonesboro, GA 30238 ... gaylesimpson09@y ahoo.com OBJECTIVE Seeking a full-time permanent position in Information Technology that will allow me to utilize my professional experience while providing opportunities for additional training and professional development SUMMARY OF QUALIFICATIONS · 15 years of experience with knowledge of Information Technology, LAN/WAN network administration and Information Assurance · Bachelor in Computer Studies · Maintained an active Top Secret Government Clearance with SCI Access · Proven ability to analyze, plan, manage, supervise and motivate · Works independently or as part of a team; ability to execute a number of projects si ...
83 hits
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G Dandridge Location: Decatur, GA 30032 ... e to any challenging yet manageable situation with strong analytical, problem solving and communication skills. Education Associates of Science Degree Electronic and Computer Technology October 2004 DeVry University – Atlanta, GA CGPA 3.40/4.00 Courses in Windows 2000/XP, 2000/2003 Server, Linux, PC maintenance, network design, Microsoft Visio, Microsoft Office (Word, Excel, PowerPoint, Access) and Cisco Network Administration Experience Help Desk/Technician Support IBM/CGS – Atlanta, Georgia 10/2006 – 05/2008 · Diagnose and fix PC and printer related problems over the phone · Work collabora ...
81 hits
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R Belizor Location: Hiram, GA 30141 ... tches RJ-45 cabling and converters), Patch, Panels, and configuring printers on a network Software / Relative IT Skills Windows 2000 Server and Professional Configured TCP/IP Protocol Suite Including IP addressing, sub netting, super netting static and dynamic routing: TCP/IP using DHCP, WINS, DNS Routing and Remote Access Service Remote Installation Services Installed and configured Windows 2000 Professional, Server and Active Directory Understanding of routing, bridging technologies and Network Fundamentals NTFS File system and security configure Offline files, Encrypt Files and Folders Disk Spanning, mirroring and RAIDS 5 Volumes Set and managed: Disk quotas, Users, Group ...
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