Help Desk Supervisor Jobs

Job Title: Help Desk Team Lead Company: CompuCom Excell Data Location: Auburn Hills, MI Description: Our client is a well known automotive company looking for a second shift Service Desk Team Lead. This person will be responsible for leading a team of approximately twenty analysts. Job Functions Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Activities include recognition, research, isolation, resolution, and follow-up Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support May involve use of problem management databases and help desk system Relies on experience and judgment to plan and accomplish goals Leads and directs the work of others A wide degree of creativity and latitude expected

Job Title: Help Desk Coordinator Company: Lake Forest Hospital Location: Chicago, IL Description: Help Desk CoordinatorRequisition Number: 5070Department: Information SystemsJob Grade: 135Schedule: Full TimeShift: DaysHours: 8:00AM-4:30PMJob Details: Prefer candidate with combination of Information Technology expertise and Clinical familiarity. This position is based in Information Technology and fields incoming calls regarding issues with Information Technology systems. Will be responsible for first line problem solving and triaging of issues to the appropriate system analyst as well as some hardware set up. Must be a cooperative team player and a fast learner and have strong customer service skills. Past experience on a help desk or as a Unit Clerk would be helpful in this position.

Job Title: Technical Helpdesk Supervisor Company: Affiliated Computer Services Location: Sandy, UT Description: Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Primary duties of the Technical Helpdesk Supervisor may include one or more of the following: Oversees the delivery of day-to-day technical helpdesk efforts including receipt, prioritization, documentation, and resolution of information systems products and services. Coordinates referrals to appropriate technical personnel for follow-up. Oversees the process of maintaining daily logs and equipment malfunction reports. Assists in the implementation of training priorities for technical helpdesk employees. All other duties as assigned. Primary duties of the Technical Helpdesk Manager and Technical Helpdesk Director may include the above duties as well as one or more of the following: Plans and implements major initiatives related to the support center. Performs complex feasibility studies, life-cycle analysis and cost/benefit studies. Plans and establishes priorities and manpower utilization. Selects and manages subordinates to achieve overall objectives. May write or lead proposals that require a high level of functional or client expertise ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: 2466 - Helpdesk Supervisor Company: Technisource Location: Los Angeles, CA Description: One of our clients in Los Angeles is looking for a Helpdesk Supervisor with the following experience and skills:RESPONSIBILITIES The Help Desk Supervisor oversees all local and regional IT end user services. This includes the enforcement of policies/procedures and planning/execution for Help Desk and Desk-Side IT support. The Client Services Supervisor works with peers in IT/MIS to ensure proactive end user IT support that is also aligned with clients IT business goals. * Lead and train Client Services staff comprising of full-time and temp/contract employees. * Technical escalation point for Client Services support. * Coordinate with Client Services Manager on projects/tasks so they are completed on time, on budget, and within scope. * Be a driving force to optimize efficiency, service delivery, and client satisfaction levels utilizing creative and best practices. * This is a HANDS-ON position, requiring the candidate to spend approximately 25% of time working on Help Desk requests. Education / Experience: * Bachelors Degree or equivalent experience required. * Prior Supervisory/Lead for technical support group of at least 15 people required. * Experience with IT services in an environment regulated by SLA's required. * 10+ years PC/Mac computer support experience preferred. * ACE (Altiris) certification/experience is highly preferred. * MCP, MCSE, CCNA, and A+ certifications are a plus. * OEM hardware certifications are a plus. * Certifications such as CHDM, CHDP, or Six-Sigma a big plus. Language / Communication: * Strong English speaking and writing skills. * Strong communication/interpersonal skills, ability to effectively engage and lead different personalities of varying seniority. * Ability to communicate complex technical ideas verbally and in written form to customers and management. Mathematical / Reasoning Skills: * Excellent reasoning and analytical skills. * Advanced technical troubleshooting skills. Computer Skills: * Strong technical background for both PC and Mac-based computers * Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Visio) * Solid understanding of varying IT software and hardware platforms. * Experience with incident management tools and methodologies. * Advanced knowledge of Microsoft client computing technologies (Office, Outlook, Visio, Project, and Windows XP/7). * Intermediate to advanced knowledge of networking and server technologies (Active Directory, TCP/IP, DHCP, DNS, WAN/LAN, VPN, Switches/Routers, Microsoft BackOffice, and Windows Server Other Skills & Abilities Required: * Demonstrated Leadership and Mentoring skills. * Strong Business Acumen, able to quickly understand the intricacies of a broadcast and cable business environment. * Quick learner with ability to learn complex network/account administration policies and procedures quickly. * Self starter able to complete tasks with minimal instruction and supervision. * Ability to balance management of multiple IT projects on top of support duties applying standard Project management methodologies, and industry best practices. * Ability to maintain and develop relationships with vendors and internal customers.Interested candidates may submit their resumes online or call at Register to View for further information regarding the requirement

Job Title: IT Service Desk/Help Desk Supervisor(3rd Shift) Company: Insight Location: Bloomingdale, IL Description: IT Service Desk/Help Desk Supervisor(3rd Shift) Location: Bloomingdale, IL Other Locations: *Not Applicable* ID: 3617 # of openings: 1 Description Insight is looking for a 3rd Shift Service Desk Supervisor to work out of our Bloomingdale, IL location. You must have at least 2 years of experience as a Service Desk/Help Desk Supervisor. Please look at Insight.com for more details about the company. You will need to have technical skills as well. Please apply if you are interested and qualified for the role. You will be working from 10:30pm 7:30am. BASIC FUNCTION OF JOB Position involves Management of Specific Service Desk Support for designated client(s). WORK PERFORMED The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Effectively manage issues through multiple forms of inbound requests such as queue calls (Phone), e-mails, web forms, or client tracking databases. 2. Respond to all Help desk requests in timely and professional manner. 3. Accurately prioritize, categorize and log calls into problem management system 4. Troubleshoot and resolve issues related to system configuration, hardware, password resets, Microsoft operating systems, security, desktop applications, and peripherals. 5. Research/troubleshoot issues using the tools available. 6. Navigateinternal/external reference support materials. 7. Proactively following up on all open issues. 8. Work closely with other team members to identify and suggest resolutions and improvements 9. Perform related duties as assigned. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Essential Functions of Job: I. Interface extensively with designated customer contacts, Insight Management and other Client personnel for the resolution and/or escalation of network related problems. II. Assist with all aspects of technical support, as defined by the Client SOW. III. Coordinate meetings between Insight management and the Client as required or requested by Insight management or the Client. IV. Participate in regularly scheduled meetings with Insight management. V. Manage, maintain and own the escalation process for all incidents to conclusion and to the Client's expectations. VI. Plan, assign, monitor and log the workflow of a group of employees within an assigned functional area to ensure optimum efficiency and cost effectiveness. VII. Co-Manage the customer satisfaction and survey process with the Client(s). VIII. Responsible for promoting teamwork and the cross training of employees. IX. Ensure that the area is sufficiently staffed, and that the staff is adequately trained. X. Maintain accurate records and call logs for management reporting, per the Client's SOW or change management process. XI. Approve and manage all updates to the help desk knowledgebase software. XII. Represent Insight in a positive and professional manner to the Client(s), in all forms of communication. XIII. Keep current with industry trends and technological innovations and make recommendations to more senior management on relevant programs or systems. XIV. Work with the Insight Helpdesk Management to administer all human resource policies and procedures in a fair and consistent manner. XV. Assume additional responsibilities as assigned. XVI. Assumes overall responsibility for training new hires. XVII. Facilitate reporting to the customer based on the SOW. XVIII. Assist in handling phone calls during peak periods. XIX. Assure the level of quality is consistent with the customer's expectations. KNOWLEDGE, SKILLS, AND ABILITIES Two (2) years of experience in specialty or related field. Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations. Ability to write reports and/or business correspondence. Ability to effectively present i

Job Title: Supervisor, Help Desk Company: University of Miami Location: Miami, FL Description: The University of Miami is committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. We are leaders in the area of education, scholarship, intercollegiate athletics and service. Come join our team!Develop support procedures, evaluates procedures for effectiveness and makes appropriate changes to improve efficiency and reliability. Supervise the work of employees (Temp, Casual, and student) who perform routine technical procedures on desktop and notebook computers. Prepare and organize administrative documentation including service statistics and provide reports to appropriate supervising personnel. Use discretion to take appropriate action on these statistics within university policies and procedures. Plan and coordinate office service activities such as reception, telephone, mail, fax, copying equipment, and the purchasing, receiving, and storing of office supplies. Develops and maintains appropriate documentation for installed systems. Requirements: HS diploma or equivalent and 5 years of experience in the information technology field and 2 years of previous supervisory experience. Technical Certifications: Valid CompTIA A+ certification recommended. Extensive Wintel knowledge and experience with both Intel and Mac hardware. Application experience: Use, troubleshooting, installation, and training of MS Office Professional applications. Position #033255 Excellent customer service, communication, and interpersonal skills are also required.The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer.

Job Title: Help Desk Coordinator Company: Volt Information Sciences Location: Tampa, FL Description: Download U.S. Time Card Download Puerto Rico Time Card Help Desk Coordinator Posted on:07/21/10 Job Number: Register to View -12-263842 Add to Cart Email to a Friend Location: Tampa, FL Description: Do you love helping people and have a technical background? Volt Workforce Solutions has just the position you have been waiting for! Duties and responsibilities: * This position's primary responsibility is to answer service desk support phone and email requests to work with users to troubleshoot and resolve PC, network, O/S application, or other related issues * IT related tasks and projects as assigned * will be filly responsible for the helpdesk including assisting with cell phones and air cards * Will need to manage the workflow of tickets coming in and distribute/escalate when the need arises Requirements: * Degree in Computer Science or related field work experience is required. * Technical Support proficiency for laptops, desktops, printers, network devices, mobile phones, Windows Applications, etc. * Excellent verbal/phone communication skills * Ability to multi-task and adapt to changing priorities rapidly. * Experience supporting users remotely from a helpdesk environment Special Instructions to begin the process : Please email your resume to Volt at: Register to View it will be expedited to the Recruiter assigned to this position. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Voltis a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many contingent positions as well as many direct hire full-time positions. Our contingent employees receive competitive pay and benefits, as well as educational programs and re-deployment assistance. Volt Information Sciences, Inc.is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more aboutVolt Information Sciences, please visit:http://www.volt.comand to see more of our job postings, please visit:http://jobs.volt.com Voltis an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Type: CONTRACT Duration: 60 - 90 Days Payrate: $15.00 - $20.00 Hourly DOE Contact: Volt Workforce Solutions (Orlando) 151 Southhall Lane, Ste. 150 Maitland, FL 32751 Phone: Register to View Fax: Register to View Register to View

Job Title: Help Desk Coordinator Company: Denali Advanced Integration Location: Seattle, WA Description: Help Desk Coordinator Category: Domestic Type: Description: Help Desk Coordinator The Help/Service Desk Coordinator is responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper IT support mechanism. They are responsible for coordinating support tasks among the various teams within IT and communicating status to clients. Strategy and Planning * Evaluates documented resolutions and analyzes trends for ways to prevent future problems. * Monitors support trends to assist in staff scheduling and planning. * Assist the IT management team with procurement of technology assets from research of prices and availability to creation of purchase orders. * Deploy assets to internal client if within own area of expertise. * Accept, evaluate, and prioritize incoming IT service/support requests for assistance or problem reports from internal clients and obtain necessary information from them to adequately describe the request or problem. * Directly respond to service requests or problems if within own areas of expertise. * Coordinates service and support interactions between the various teams within IT and the end-user community. * Complete information on problem reports that were solved personally and close report in problem tracking system. * Direct the request or problem to the most appropriate support area within IT (e.g., specialist, support organization). * Liaison with user to ensure that requests or problem reports have been satisfactorily handled. * Monitors and maintains inventory levels for supplies and consumables. Acquisition and Deployment Operational Management * Coordinates with team managers to maintain and document Help Desk policies and procedures. Information Technology Team Responsibilities: * Works closely with other team members and Callison staff. * Provides outstanding customer service to clients inside and outside of Callison. * Help foster solutions to complex problems. * Promote Computer/CADD use and Callison's position as a leader in the field. * Provides detailed documentation of task status in Help Desk Intranet Software. * Provides fundamental knowledge of all Callison computer systems and performs basic troubleshooting (ie., reboot, change paper) on all systems. * Maintains an outlook towards the future and where industry trends may take us. * Cross trains for other positions within the department in order to gain basic troubleshooting skills for various positions and provide coverage for other team members. * Answers the on-call pager 4 weeks out of the year. * Displays a high level of persistence, effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. Communicates clearly, appropriately, accurately and effectively across all levels of staff. Client Service: * Consistently maintains a client service focus. Responds to client requests promptly and efficiently. * Understands project goals from the client's perspective and demonstrates effective listening and communication skills. * Educates Callison employees on related I.T. functions. * Demonstrates a willingness to work a flexible schedule. Requirements: * Minimum of 1 year experience in Help Desk phone and hands-on support of PC software and hardware required. Help Desk experience must have included the use of formal ticket tracking software, and have been in a 300 plus user environment. * Experience with supporting Windows XP, Microsoft Office 200x (specifically Outlook, Excel, Word and PowerPoint) required. * 2 year associates or technical degree (or equivalent experience) required. A+ Certification, 4 year degree, a plus. * Experience supporting remote users, using OS imaging software and working knowledge of LAN connectivity (including but not limited to TCP/IP, DHCP, DNS and troubleshooting connections at the client level), a plus. * Must be flexible with work schedule; may be requested to work evenings or weekends on occasion. * Excellent problem solving ability, general understanding of computer hardware & software required. * Excellent organization, documentation and communication skills and experience required. * Ability to work independently, and to manage multiple tasks and projects under constant deadlines. * Ability to anticipate, identify, quantify, and resolve problems in a timely and positive manner. * Ability to communicate clearly and concisely; both orally and in writing. * Ability to work effectively within a collaborative team environment. * Ability to complete tasks with accuracy and with strong attention to detail. * Ability to consistently meet deadlines, completing tasks as previously defined. * Ability to work with integrity, trust and commitment, setting an example for others. Physical Requirements/ Work Environment: * Normal office environment with moderate noise levels, regular walking, sitting, bending, twisting, standing and reaching. * Must be able to lift up to 50 lbs. * Ability to perform consistent work on PC. * Occasional domestic travel may be required. Location Seattle , WA Minimum Experience (yrs): Required Education: Not Specified Benefits:

Job Title: Help Desk Coordinator Company: SunGard Higher Education Location: Media, PA Description: Job ID: 1744Location: Media, PADepartment: Delaware County Community CollegeRelocation Provided: NoEducation Required: Bachelors DegreeExperience Required: 3 - 5 YearsPosition Description: The Helpdesk Technician will provide general support for our computing environment at any campus as requested by schedule of activities.Be present and visible in the Helpdesk role and be available to users requiring technical assistance. Remain on call via pager or other communication devices during working hours.Respond to questions from callers and walk-ins as well as remote staff and faculty with technology problems in classroom; provide one-to-one assistance to users with problems in the computing areas.Install, configure and troubleshoot supported operating systems and software on College owned equipment. Stay current on campus technology changes or problems.Assist in image roll out and image PCs as necessary.Research and evaluate resources to help solve problems and keep our equipment/software trouble free.Learn fundamental operations of commonly used software, hardware and other equipment.Install, assemble and configure computers, laptops, monitors, network infrastructure and peripherals such as printers, scanners and related hardware. Configure and troubleshoot wireless end-user devices..Design and develop training materials to meet instructional and institutional needs.Prepares and maintains documentation as requested.Updates knowledge base with commonly requested information.Actively participate in team building activities and cross-functional development.Other duties as assigned.Flexibility to adjust scheduled shift as requested.Position Requirements:Required Skills/Knowledge/Experience:Completion of two-years of college level coursework in computer science, informational technology or related field and/orEquivalent combination of education and experience to successfully perform the essential duties of the job as listed above.Demonstrate hardware/software/wireless knowledge in a variety of configurations for PCs; experience in PC operating systems (Windows XP, Windows 2003)Expertise in common software packages including Microsoft Office; knowledge of common Internet applications including SSH, FTP, mail readers and browsers; experience with network technologies and concepts including TCP/IP, DHCP, and Ethernet.Ability to research, test, install, troubleshoot, and maintain new software, operating systems, and hardware with minimal support and guidance.Professional attitude and demeanor with co-workers and clients.Able to work as part of a team.Excellent written and verbal communication skills.Willingness to travel to off-campus locations on a regular schedule as well as in as needed basis.Able to lift equipment.Readiness to work on staggered day schedules.Desired Skills/Knowledge/Experience:Excellent Customer Service skill setDesire Experience with MAC operating systemKnowledge of SnagIt or alternate software program with the capability to create instructional documentation.Position Attributes:SunGard Higher Education provides software, implementation and integration, strategic consulting, and technology management to colleges and universities. We bring the future of technology to today's colleges and universities to help them cultivate tomorrow's great leaders, thinkers, inventors, and citizens. Our employees find their work engaging, the environment stimulating, and the results of their efforts rewarding. We invite you to learn how you can work for a global, innovative company that believes in career and personal development, recognizes personal accomplishment, supports employees' lifestyles, and offers competitive pay and benefits. Our position descriptions list the minimum skills/experience/knowledge required. We welcome and encourage candidates with more experience to apply.SunGard Higher Education offers an excellent comprehensive benefits package which includes; Paid technical training, 401K, 3-weeks vacation 1st year of employment, paid holidays/sick days, Medical/Dental/Vision, Life Insurance/Long Term Coverage, CBT Training, Tuition Reimbursement.SunGard is an Equal Opportunity Employer. Minorities, women, individuals with disabilities and veterans are encouraged to apply.NOTE In order to be considered for this position, you must apply directly to SunGard Higher Education by using the following link: http://www.sungardhe.com/Careers .Additional Information:Travel Percentage: 25%

Job Title: Desktop Support Supervisor Company: ZC Sterling Location: Atlanta, GA Description: Desktop Support SupervisorTracking Code302774-773Job DescriptionSummary:The Desktop Support Supervisor will provide the day-to-day supervision of the Desktop Technician (Associate Network Engineer) functions and work load. This includes tracking all support requests and coordinating ticket assignments for the Desktop Technicians, instilling a vision and practice of non-localized Enterprise support of the desktop/laptop environment, auditing work completed, ensuring that the team understands and adheres to policies and procedures, instituting cross-training programs for staff, and making sure that the team is resolving issues for the users quickly, maintaining resolution times within service target timeframes, and coordinating the updates to the knowledge base when new fixes to technical issues are found.Responsibilities:* Tracking all support requests and coordinating ticket assignments for the Associate Engineers. Making sure that the team is resolving issues for the users quickly, maintaining resolution times within service target timeframes. Maintain staff schedules to accomplish these goals.* Instilling a vision and practice of non-localized Enterprise support of the desktop/laptop environment, encouraging virtual and remote support to balance the work load across all resources.* Auditing work completed, and providing instruction to staff to improve quality. Coaching and mentoring staff with performance opportunities. Ensuring that the team understands and adheres to policies and procedures. Instituting cross-training programs for staff.* Coordinating procedural documentation materials as well as updates to the knowledge base when new fixes to technical issues are found. Create and maintain centralized knowledge repositories, focusing on standardized documentation without duplication.* Establish and maintain desktop and laptop standards including hardware standards, software standards, and standard build for required systems.* Assists the Desktop Support team by working tickets as necessary.Required SkillsMinimum Requirements:* Relevant certification or experience commensurate with two-year college degree.* At least 5 years experience in a Desktop Technician and/or Network Administrator function in a corporate environment.* At least 1 year experience in a leadership role.* Ability to travel overnight.* Ability to use normal office equipment, i.e. fax, copier, PC, phone, etc.* Communication and analytical ability at a level to interact with employees, managers, applicants and vendors.Required ExperienceNormal Work Conditions and Expectations:* Noise and work activity at a level normal to most office environments.* Attendance and punctuality at a level with company standards.* Supervise or oversee various tasks, projects, and IT personnel.Knowledge of the following systems:* Microsoft Windows 2000 ProfessionalMicrosoft Windows XP Pro* Active Directory Administration* LAN Topologies* Enterprise Desktop Management* Software Push Technologies* Remote Control Tools* Cisco Switches* TCP/IP over Ethernet* Incident Management Systems such as HEAT or Remedy* Ghosting Software and Methods* Desktop and Laptop Hardware* Network PrintingJob LocationAtlanta, GA, US.Position TypeFull-Time/Regular