Help Desk Supervisor Jobs

Job Title: Help Desk Coordinator Company: ACS (Affiliated Computer Services) Location: Tucson, AZ Description: Help Desk CoordinatorVisit the ACS webpage | Click here to see Profile Help Desk Coordinator Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following: General Summary: Provide customer service to clients and service managers by managing the Help Desk, including receipt and prioritization of incoming calls as well as resolving basic problems and educating and assisting with the functional use of the Company's software products.   Essential Job Functions: q       Field and respond to customer inquiries in connection with products and services. q       Receive and log into computerized problem log, questions and problems received from clients. q       Analyze problems as to severity and triage appropriately. q       Follow-up and educate clients on resolution of problems and on more efficient/correct usage of the software. q       Provide support to service managers as indicated q       Perform public relations calls to clients to assess satisfaction with Company's products and services. q       Perform other duties as assigned.   Knowledge, Skills and Abilities: q       Knowledge of computer systems, preferably in a healthcare environment q       Knowledge of software product, preferably in a healthcare environment q       Customer service skills q       Organizational and time management skills q       Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner. q       Strong analytical ability. q       Ability to establish effective, professional working relationships with clients and co-workers.   Education and Experience Associate's degree or equivalent experience/education. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Accounts Payable Help Desk Coordinator Company: Rhodia Inc. Location: Cranbury, NJ Description: PRIMARY PURPOSE: The incumbent will respond to vendor/employee inquiries by phone regarding status of vendor invoices, payments and employee expense reports. Perform root cause analysis of caller inquires to support problem-solving and process improvement.  Answer and research calls from vendors and internal customers pertaining to the research of invoice information.  Handle returned checks to A/P department.  Maintain error log report to be submitted monthly to A/P Manager.  Create/maintain daily and monthly activity report and project work to support A/R-A/P functions.REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCES:High School Diploma mandatory with some college preferred Strong interpersonal skills Ability to deal with unpleasant vendors/internal customers Strong written/verbal communication skills Enjoys/adapts to working within team environment Knowledge of Windows 95 applications, MS Exchange, and knowledge of AS400 applications a plus Strong investigative and analytical skills a plus Requires extreme discretion in handling sensitive information Well organized and customer focused Timeliness and accuracy is critical to support high service level as well as data integrity Working knowledge of Redia Inc. chart of accounts composition and purchase order validating Extensive knowledge of A/P invoice processing practices & support accurate and timely research of vendor inquiries  Rhodia is an international chemical company resolutely committed to sustainable development. As a leader in its businesses, the Group aims to improve its customers’ performance through the pursuit of operational excellence and its ability to innovate. Structured around six Enterpriser, Rhodia is the partner of major players in the automotive, refining, electronics, flavors and fragrances, health, personal and home care markets, consumer goods and industrial markets. The Group employs around 14,500 people worldwide and generated sales of €4.8 billion in 2008. Rhodia is listed on Euronext Paris.Rhodia provides the salary, benefits and advancement potential that you would expect from a world leader. Interested candidates should email a resume (with the job code noted) to: Register to View

Job Title: Help Desk Lead Company: Integrity Consulting Location: Prosperity, SC Description: Seeking a Lead Help Desk Analyst. Will be responsible for technical support of all desktops, laptops, peripherals, network, email, applications and web. Will help clients with troubleshooting technical issues as well as install/upgrade computer hardware and software. Will also supervise other help desk analyst and be involved in assigning work, scheduling, reviews, workflow and planning.Required:- 4 years IT experience- 2 years Help Desk/Phone support experience- 1 year in leadership role- Strong knowledge of MS Windows and other Microsoft applications- BS DegreePreferred:- Network support- Voice/Data support

Job Title: Help Desk Coordinator Company: McAfee Location: Plano, TX Description: Title: Help Desk Coordinator Location: TX-Plano McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier. As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people. This position as a Help Desk Coordinator will conduct the following job duties: * Provide prompt and courteous customer service * Experience/familiar with Active Directory * Create, modify, move and assign mailboxes * Create, modify, move, delete and restore distribution lists * MS Exchange experience is favorable * Provide user orientation on desktop hardware & software * Analytical/technical troubleshooting skills in hardware and software * Microsoft Office/Windows 2000/XP operating systems knowledge * Must be efficient in a fast-paced competitive environment * Remotely diagnostics and troubleshooting client workstations * VPN Connectivity * Installs, configure and troubleshoots systems, laptops, servers, printers and network issues * Maintain passwords, data integrity and file system security for the environments * Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal * Lifting and maneuvering of supplies, materials, chairs, tables and/or folding tables etc, weighing up to 50 pounds. * Occasional stooping, reaching, pushing, twisting, pulling and standing etc. * Other duties as assigned * A.S. degree or equivalent * Information Technology experience and knowledge * 3 years in a technical support environment to implement technical solutions. * Experience troubleshooting hardware, software and network connectivity issues * Experience with Windows Server 2003, XP , and MS Office XP/03/07/08 Understand network topologies We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k), ESPP and more! Please visit us Register to View or apply online Register to View ://www.mcafeecareers.com/ McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Information Technology Helpdesk Lead Technician Company: Santen Inc Location: Napa, CA Description: Santen Incorporated 555 Gateway Drive Napa, CA 94558 www.santeninc.comPosition Job Title: Information Technology Helpdesk Lead Technician Department: Information TechnologyClassification: Non-Exempt (eligible for overtime pay under specific provisions of state and federal law)DEPARTMENT DESCRIPTION:The Information Technology (IT) department in Napa is part of a global organization with headquarters located in Japan. The Napa facility supports employees locally, and with coordination of global IT needs when traveling. The IT department is a highly customer service oriented department, supporting a variety of executive, administrative and research and development employees.PRIMARY PURPOSE OF POSITION:This position is a full-time, on-site position located in Napa, CA. Under the direction of the Manager, Information Technology, the incumbent will coordinate and execute technical support services to users of company*s personal computer, telecommunication systems and office automation equipment (Phones, PDA*s, printers, Faxes, etc.). This position is the lead technician on the helpdesk that deals with and fixes the most challenging workstation related issues. The IT Helpdesk Lead Technician: responds to user workstation related problems for both software and hardware applications; performs installations, modifications and repairs on PCs and peripheral devices; manages and maintains desktop configuration standards and is responsible for workstation replacements; creates and maintains desktop troubleshooting and maintenance procedures and standards; installs software upgrades when required; runs diagnostics on computer hardware; works on assignments that are complex in nature in which considerable judgment is required in resolving problems and making recommendations; and may determine methods and procedures on new assignments and may provide guidance to other personnel. MAJOR DUTIES OF POSITION:* Performs helpdesk telephone coverage and daily system support. Additional responsibilities include: desktop support, managing system administration tasks, setting up workstations and laptops, technical assistance for both software and hardware related issues and support on office automation equipment like printers, copiers, faxes, palms, phones and cell phones.* Responsible for managing all workstation related hardware and software inventory including the annual physical inventory* Resolves problems on systems and for individual users with little or no help from other IT personnel* Identifies and develops procedures and documentation in support of the IT group and specifically manages the procedures and documentation related to workstation applications and hardware. * Interacts directly with professionals and company executives* Processes workstation equipment requests from end users* Responsible for tracking workstation related issues and projects* Responsible for training end users and leads the training efforts on desktop applications* Responsible for the support and maintenance of network printers* Responsible for the support and maintenance of the phone system* Responsible for the support and maintenance of cell phones* Responsible for the maintenance and ordering of workstation related IT supplies* Maintain and manage all workstation software licensing* Maintain and manage all workstation related hardware maintenance contracts KNOWLEDGE AND SKILL REQUIREMENTS:* Advanced knowledge of Windows XP/Vista/Windows 7 operating systems* Advanced knowledge maintaining optimum performance with Microsoft based workstations * Superior ability to troubleshoot workstation related user problems, both hardware and software problems* Advanced knowledge of creating, imaging and managing workstation configurations* Knowledge and experience in the MSOffice 2003/2007 suites including Outlook* Ability and desire to learn new technologies, including system and network administration skills and technologies* Ability to follow and create procedures and processes* Customer service oriented * Project management skills* Excellent communication skills, both oral and written* Ability to work successfully in a team environment with minimal instruction* Judgment and tact in handling sensitive matters* Ability to focus despite distractions and changing priorities* Ability to prioritize, coordinate and handle multiple projects to meet deadlines* Good working knowledge of office equipment* Excellent grammatical skills* Excellent telephone etiquette and demeanor* Ability to work with executives from diverse cultures and an ability to communicate effectively and provide support as necessary* 5+ years Helpdesk experience* 3+ years related experience in a computer network environment* Bachelors degree in Computer Science preferred* Microsoft certification as a MCDST or equivalent required* Microsoft certification as a MCITP or equivalent preferred* Microsoft certification as a MOS is preferredPHYSICAL DEMANDS:* Considerable time spent at computer* Must have the physical ability to move computers and computer related equipment* Possible overtime may be required along with occasional late evening and weekend work* Must be able to stand, kneel and stoop* Must be able to use the telephone and speak with external individuals* Must be able to travel domestically and internationally* Able to lift 40 lbsEMPLOYEES SUPERVISED/# 0 No recruitment agencies please.Santen Inc. is an Equal Opportunity Employer.

Job Title: Supervisor, Help Desk Company: General Dynamics Information Technology Location: Fort Bragg, NC Description: General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.General Dynamics Information Technology (GDIT) is currently recruiting for candidates to provide a lead/supervisory role in support of Help Desk support functions in an Army enterprise environment. Responsibilities include:1. Supervise assigned technical support staff in support of networked and stand-alone computer users and systems. 2. Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services. 3. Supervises the installation, testing, and setup of new hardware and software. 4. Assists subordinate technicians in resolving complex computer and/or network problems. 5. Recommends new hardware and software as needed. 6. Maintains current knowledge of relevant technologies as assigned. 7. Participates in special projects as required. Candidates must have a solid computer background and the ability to diagnose and resolve computer related problems via phone, email, remotely and on-site. Duties include resolving non-technical and routine technical problems in support of internal PC's, applications software, and basic network communications.Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Certifications such as MCSE, CCNA, MCP desired. Security+ certification is required.3-5 years of directly related experience supporting help desk operations.Experience, knowledge and understanding of Army IT goals, objectives, and service operations are highly desired.

Job Title: BSD FCSUS Fisher Clinical Logistics Global Logistics Helpdesk Team Lead Company: Thermo Fisher Scientific Location: Allentown, PA Description: The BioPharma Services Division (BSD) of Thermo Fisher Scientific Inc. is the world leader in expediting drug research and delivering patient hope.  A highly successful and high growth division, BioPharma Services employs 3,000 dedicated individuals globally providing world class pharmaceutical and biopharmaceutical solutions including clinical trial packaging, labeling, supply chain, logistics and laboratory testing.  Global Logistics Helpdesk Team Lead is primarily responsible for leading a team of helpdesk associates and for ensuring that the services provided by the team are delivered on time and to the standards of quality and time required by clients and FCS management. As team leader, the post holder is responsible for training, performance management and development of all direct reports. The helpdesk team leader will also be required to ensure all staff are trained on projects. The role requires an understanding of clinical trials supplies and the services that Fisher Clinical Services is able to provide. The role requires competent use of Fisher Clinical Services systems and SOPs and will be required to perform Fisher Clinical Services standards and timelines. Essential Duties and Responsibilities: • Applies Good Manufacturing Principles in all areas of responsibility.• Demonstrates and promotes the company vision.• Provides oversight of the US helpdesk services to high standards and on time to clients• Proactively handles client enquiries and issues• Proactively handles internal enquiries and issues• Ensures investigator sites and internal clients are contacted to resolve issues resulting from helpdesk calls• Ensures the receipt of study/order related calls are managed effectively by the helpdesk• Ensures all calls are logged in the helpdesk ticketing system and that they follow escalation procedures as appropriate• Ensures issues are resolved in a timely manner to enable arrive by dates to be met• Escalate issues to line manager if not resolved within working hours• Issues to be closed out within 2 days• Provides helpdesk statistics where required through the use of the helpdesk reporting module• Monitors and distributes written communication effectively • Standard Operating Procedures – updates existing procedures and creates new procedures when applicable • Provides cross training of other staff upon request of line manager• Provides information to clients when requested• Interacts with all groups within Fisher Clinical Services to ensure timely completion of all order associated activities• Assists in the investigation of internal non-conformances• Conducts all activities in a safe and efficient manner.• Other duties may be assigned to meet business needs. Education:• Degree Level or equivalent in relevant subject• Experience within the logistics arena Experience:• Extensive knowledge of the management of clinical trials and the management of the clinical supply chain

Job Title: Part Time - Help Desk Coordinator Sr Associate with Top Secret/SCI FS Polygraph (CLEARANCE REQU Company: CSC Location: Herndon, VA Description: CSC is searching for a candidate for part time weekend help desk work. All applicants MUST have a current TS/SCI with Full Scope Polygraph in order to be considered for this opportunity. Weekend work will consist of Saturday and Sunday workdays, with hours (1st, 2nd, 3rd) to be determined. Full Cleared individuals with current Full Time positions are welcome to this as a supplemental position.  Essential Job Functions Provides technical support to users for highly complex computer related technical problems on a primary account. Acts as customer service lead or account specialist. Provides back-up assistance on other accounts as needed.Answers help desk telephones for account(s) and responds to complex customer inquiries related to core software applications to ensure customer goals are met.Assists the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software problems.Oversees follow ups with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations.Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.Provides leadership and work guidance to less experienced personnel.Applicant must possess a Top Secret/SCI clearance with Fullscope (preferred) or CI Polygraph (acceptable). Qualifications Basic Qualifications Two or more years of technical training either in an educational environment or work related.Two or more years of technical or customer support experience in a high volume call center.Experience working with customer support/call center ticketing systems.Two or more years experience troubleshooting and problemsolving customers and end user issues in a technical environment.Experience working with help desk softwareApplicant must possess a Top Secret/SCI clearance with Fullscope (preferred) or CI Polygraph (acceptable).  Other Qualifications Good problem solving skills Good communication skills Good organization skills Ability to deal with ambiguity and change Ability to lead and coordinate others

Job Title: Customer Support/Help Desk Coordinator Company: General Dynamics Information Technology Location: Washington, DC Description: General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. Supervise the day to day operation of the IT Support Center• Ensure appropriate coverage for Phone Support and Desktop• Ensure SLA scores are being met in all areas• Primary contact for routine IT issues, client and contractor• Backup for Emergency/Non Standard issues, client and contractor • Assist with tier two escalations of trouble tickets• Primary Liaison to NE, SE and COTS teams• Quality Assurance for IT Support Trouble Tickets• Administrator Support• Assist/Guide IT technicians with their tickets/questionsSecondary Duties/Backup:• Answer Main Switchboard Phones Lines• New User Orientation• Assist new users in completing the IT security paperwork • Customer Support• Answer IT Support Phone Lines• Resolve Network Related Issues (Internet Connectivity, Printers, and Resource)• Install Software, Updates, and Patches as necessary• Manage user account through Active Directory (Unlock account, Password Reset, Update Information)• Remote into user's workstation via SMS Tool• Troubleshoot issues at the user's location• Create and Resolve tickets using Remedy• Perform various tasks assigned via Remedy• Software Trainer backup for the trainer on occasion• Hardware Evaluations• Backup technician for repairs when PC Staging is short-staffed• Backup Weekly Tracking Reports for Management • Backup ITSC WAR Report A BS/BA degree is preferred. Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience will be considered.5-8 years of directly related experience supporting help desk operations. Help Desk Institute certifications preferred. A and other technical certifications desirable. Experience in dedicated help desk customer support environment required. Experience supporting Windows 2000, Windows Vista, MS Office 2003, Outlook 2003, IE6x, SMS remote control, LAN connectivity, network printing in large commercial or government agency environment. Experience using trouble ticket tracking software such as Remedy, Heat, Magic, etc.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk, stand, bend, push and pull. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Job Title: Help Desk Coordinator Company: Frederick Ross Co. Location: Denver, CO Description: Established in 1888, Frederick Ross Company is Denver’s oldest and largest commercial real estate firm. Commercial real estate brokerage is the core business line and competitive strength at Frederick Ross Company, with state-of-the-art technology, training and support services all targeted to deliver better brokerage solutions to clients locally and globally.  For more information on our company, please visit our website: www.frederickross.com. POSITION DESCRIPTION:The Help Desk Coordinator provides support to all employees and independent contractors, providing excellent internal customer service to ensure technical problems with computers, printers, cell phones and color copiers are resolved promptly, professionally and courteously with a minimum amount of user inconvenience.  The Help Desk Coordinator serves as a liaison for information systems problem management.  The ideal candidate will have excellent customer service and computer skills, will be resourceful and patient, and will have a talent for teaching and a knack for solving technical problems. The successful candidate will be able to adapt to and thrive in the company’s dynamic, fast-paced, deadline driven environment.  This is a full-time position, 40 hours per week, 8AM to 5PM. POSITION RESPONSIBILITIES:·            Responds to requests for assistance·            Answers questions and provides guidance and training as needed in software applications·            Resolves technical problems with desk-top and lap-top computers and printers·            Maintains computers and their software applications·            Provides database support·            Assists in management of color copiers, troubleshooting problems and serving as a liaison for vendor support·            Sets up new computers·            Recognizes and escalates more difficult problems to the IT Department·            Supports marketing staff with graphic needs, specifically Creative Suite; resolves corrupt graphic issues·            Completes other duties as assigned MINIMUM QUALIFICATIONS:·            One year of previous help desk experience·            Strong communication skills, such as listening, explaining and demonstrating ·            Excellent trouble-shooting skills; inquisitive and curious ·            PC background; proficient with Microsoft Office Suite; familiar with Adobe and Creative Suite.·            Proficiency with databases; knowledge of REApplications, Costar and RealQuest a plus·            Knowledge of accounting software and work order systems a plus.·            Ability to adapt to both high and low skill levels of end users·            Good internet research skills for finding information and solving problems ·            Self-starter, strong organizational skills, ability to prioritize and follow-up·            Ability to work independently with minimum supervision ·            Highly detail-oriented·            Service-oriented·            Creative problem-solving ability·            Conceptual thinker with good analytic ability·            Ability to work well under pressure while maintaining excellent quality standards·            Professional appearance and attitude; positive, friendly personality SALARY/BENEFITS:We offer a competitive salary and excellent benefits including medical, dental, vision, life insurance, long and short term disability insurance, flexible spending account and 401(k).  Please include salary requirements with resume.