Help Desk Supervisor Jobs

Job Title: Help Desk Supervisor (Night-Shift) Company: Applebee's Services Inc. Location: Lenexa, KS Description: Discover Applebee's: -Competitive salary commensurate with experience -Medical, Dental, Vision -401(k) Retirement Plan: The Company currently pays a match of $1.00 for each $1.00 you contribute up to 3% of your pay and .50¢ for each dollar you contribute on the next 2% of pay -$75 in Applebee's gift cards per month to use in any way you want! -Flexible Dependent and Health Spending Accounts -Life Insurance at one and a half times your annual salary -Supplemental Life Insurance for you and your dependents -Domestic Partner Benefits -Pay for Performance culture where you will be rewarded for your performance based on agreed upon performance objectives and target performance ratings -2 weeks vacation per year -2 personal days per year (Philanthropy & Employee Choice) -10 sick days per year -Business casual dress -Free soda at our Support Center Headquarters building! -A work environment that takes you on a BIG FUN TRIP, where: B = Balance I = Innovation G = Guest Driven FUN = FUN!! T = Teamwork R = Results I = Integrity P = Passion for Service Equal Employment Opportunity: Applebee's is an Equal Opportunity Employer. Key Accountabilities: -Responsible for the direct management of 5-10 Customer Service Representatives in the RSC Help Desk. Includes working with HR for recruiting and hiring, providing employee feedback, handling conflict, Apple PM, creating/conducting performance reviews and long-range career planning. Help Desk maintains full staffing levels. Provide weekly one-on-one opportunities with direct reports to ensure process & procedure is followed and understands associate issues with compliance. -Responsible for creating and maintaining work schedules for Analysts as needed to provide appropriate call coverage on the Help Desk while accounting for vacation, sick time, training, holidays, etc. for the Analysts. Coverage includes 7x24 with Thanksgiving and Christmas as the only days the help desk is closed. Adequate staffing is always maintained in support of the in bound calls and projects. -Manage restaurant call handling and problem resolution to obtain Help Desk targets and goals. Work to implement, enhance and maintain processes and tools needed to reach these goals, such as, problem tracking systems, training and documentation, etc. Maintain call ticket metrics as outlined in Apple PM. -Provide point of contact for problem escalations from Level II's. Work to find solutions to recurring problems and eliminating 'hot spots'. -Provide subject matter expertise for Problem Management Tool--Heat. Provide knowledge engineering and methodology, category management and process and training as appropriate for the IT organization on use of problem management process and tool. Understand and train others in advanced functions of the problem management tool and phone switch reports. Implement Knowledge Engineering standards into the organization and manage category definition and maintenance in the tool.  Job Requirements Ideal candidate will have: EDUCATION, TRAINING & CERTIFICATION: -Required: Bachelor's Degree -Desired: Comparable IT-related work experience EXPERIENCE IN SIMILAR ROLE OF FUNCTION: -Required: At least 1-2 years recent experience in Customer Service Center with 7x24 support hours (or hours close to 7x24) INDUSTRY EXPERIENCE: -Required: HDI Analyst Certification -Desired: Customer Service Center experience specifically with POS systems and within a restaurant company

Job Title: HELP DESK SUPERVISOR Company: Capitol Recruiters Location: Washington, DC Description: LAW FIRM HELP DESK SUPERVISOR – For top tier law firm in DC. Candidate will be a working manager/supervisor. Some of the duties for this position include supervising help desk staff; coordinating remote support; analyzing help desk trends to identify problem areas and areas requiring additional training; candidate will resolve problems and maintain document tracking and estimates on completion times; provide hands on help desk support; maintain software support/ticketing system and run weekly reports; write tips and FAQ's for firm intranet; assist with help desk training. To be considered for this position you must have at least 4 years of law firm document processing/word processing experience as well as 2 years of current/recent supervisory experience of a staff of at least 5. This firm is known for their very generous employee benefits package and strong morale and low staff turnover. Must be proficient in Microsoft Office, advanced functions. Salary is commensurate with experience. Please email resume to Geri Moreland at Register to View or fax to Register to View . Capitol Recruiters, Inc. specializes in all law firm staff positions. Please see our web page for other listings www.capitolrecruiters.biz

Job Title: Help Desk Supervisor Buffalo - Company: Location: buffalo, NY Description: Are you weary from the daily grind? then explore no further!.we are offering an exhilarating job for the right applicant to snag the dynamic job youve always seeked. Our company is developing swiftly, and we are searching for energetic individuals so if you have a solid work ethic so if you happen to possess a strong work ethic and are a person that wants to succeed then give us a call!. Job familiarity is not needed and we are glad to provide valuable education for the most electrifying candidate. $13 - $17 per hour, full time, benefits. Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: IT Help Desk Supervisor Company: Denbury Resources Inc Location: Plano, TX Description: Denbury Resources Inc. (NYSE: DNR) a growing independent oil and gas company engaged in acquisition, development and exploration activities in the U.S. Gulf Coast region. We are the largest oil and natural gas producer in Mississippi, own the largest carbon dioxide (“CO 2 ”) reserves east of the Mississippi River used for tertiary oil recovery, and hold significant operating acreage in the Barnett Shale play near Fort Worth, Texas, onshore Louisiana, Alabama, and properties in Southeast Texas. Our primary goal is to increase the value of acquired properties through tertiary recovery operations, together with a combination of exploitation, drilling, and proven engineering extraction processes.Our corporate headquarters are in Plano, Texas (a suburb of Dallas), and we have four primary field offices located in Laurel, Mississippi; McComb, Mississippi; Jackson, Mississippi; and Cleburne, Texas.  At September 30, 2008, we had 768 employees.Help Desk Supervisor  Responsibilities: Responsible for managing a 500+ client, Help Desk operationWorks with team members to develop a team work schedule to ensure sufficient support coverageResponsible for maintaining every facet of Numara Track-it! Help Desk server and software Dispatches Trouble Calls and assures that Track-it tickets are handled in an efficient manner Follows processes to escalate tickets through the proper channelsWill manage and train a diverse staff to provide the highest level of customer serviceWill be responsible for learning and applying new technologies as necessaryProvides leadership and direction in the development of short and long range Help Desk plans, collects, interprets and prepares data for studies, reports and recommendationsAnalyzes Help Desk activity and makes recommendations for changes in Help Desk procedures and systems to managementParticipation in the development and training of Help Desk analystsImplements operating policies and procedures as well as suggests new and improved policies and procedures to better serve our customersIdentifies potential and emerging service level problems and recommends preventive measures or solutions to managementEstablish work procedures, prepares work schedules, and expedites workflow, examines and standardizes procedures to improve efficiency and effectiveness of operationsSets expectations and conducts performance evaluations for direct reportsAccurately and completely communicates issues and prioritiesQualifications:Extensive experience managing a 500+ client Help DeskExceptional communication skillsStrong problem solving skillsStrong organizational skills and experienceAbility to manage stressful situations in a calm, courteous and efficient mannerEducation Preferred:4 year college degree in computer scienceNumara Track-it! software experience STRONGLY PreferredWork Experience5-7 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000, MS Office applications), operating systems, networks, and various hardware types.Demonstrated technical and analytical skillsProficient typing skillsFive (5) years direct support to end users of PC-based applications, or relevant experience in a technical or client support environmentCOMMUNICATION AND CUSTOMER SERVICE SKILLSAbility to work effectively as a team memberPleasant, professional, and courteous personalityGood verbal and written communication skillsStrong administrative skills: organized, efficient and versatileStrong customer service approach to dealing with people at all levelsAbility to diffuse volatile situations when distressed or irate customers call for support Contact Information Please email your resume to Register to View or fax to Register to View .  We will review each and every resume that comes in.  We will contact those candidates whom we feel best match the skills/experience we are seeking. No Agencies and no calls please. Denbury Resources is an EOE

Job Title: Carbondale Help Desk Supervisor - Company: Location: carbondale, IL Description: Fast track firm Seeks driven individual for steady 40+ hour opportunity. Individual must have basic computer knowledge and a real world attitude Hiring not based on prior work experiences able to follow a plan must work to complete projects on time This is your shot $15 - $19 per hour, full time, benefits. Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Supervisor - Company: Location: baton rouge, LA Description: Large organisation looking for a dependable and enthusiastic individual to fit in with our current team. No experience is required for this position but you must be able to show a willingness to learn and of utmost importance be able to work within a team.  Computer knowledge is an advantage although not essential as full training will be given. The position is available with immediate effect. $2000 - $5000 per month, salary depending on experience Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Supervisor Company: Kimco Technology Group Location: Gardena, CA Description: Great opportunity for a Help Desk SupervisorOur client in Gardena needs a full time Help Desk Supervisor. This is a Contract to Hire position working the day shift.In order to be qualified you must have the following:At least 3 plus years of recent Help Desk direct management experience (hiring/ terminations/hands on experience) You will be leading a team of 4 to 7 people who are certified as an A+, MCP and Network+ Excellent interpersonal skills with both internal and external clients are required 7 to 10 years of IT support in a help desk environment Knowledge of Clarify is a plus Also certification such as a MCSE or Network+ is a plus Apply today for consideration! Great benefits package. For immediate consideration, please email your resume as a WORD attachment to: Apply by Email Also check out our website at www.kimco.com for other employment opportunities.

Job Title: Help Desk Supervisor Bowling Green - Company: Location: bowling green, KY Description: Fast paced dynamic business Seeks driven individual For steady employment Individual must possess beginning computer knowledge And needs to have a down to earth attitude Company is providing all training Following directives is key to this role Completing projects on time is preferred This is a once in a lifetime opening Excellent salary and benefits Location: Bowling Green Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Supervisor BG100 Company: B.H. Griner Associates Inc. Location: Washington, DC Description: ORIGINAL JOB LISTING TITLE: Help Desk Supervisor BG100DESCRIPTION OF DUTIES: Supervise word processing staff and help desk analyst to provide timely, accurate and courteous technical and document support, including Beeper Duty. Schedule word processor staff shifts to ensure word processor hours of operation are covered. Organize word processing support, including remote support if required, for emergency office closures such as weather related events. Assure full training of all word processing staff at all times, including document production best practices, technical, introduction of new systems, personnel, procedures and policies. REQUIRED SKILLS: 4+ years in word processing and help desk experience and 2 years of supervisory with at least 5 direct reports of a word processing department in a law firm. Strong Microsoft Office 2003 skills. College degree preferred. HIGHLIGHTS: They have a rooftop deck, an indoor cafeteria, a fitness center and some of the best benefits ever. Very plush offices. A very nice firm - in other words a great place to work.SALARY: $70,000 $80,000sBENEFITS: Pd. health, prescription, vision, dental, life, 24 days paid time off, metro check, $1500 tuition, long and short term disability, emergency day care, and 401K.HOURS: 9:00 AM 5:30 PM.LOCATION: Washington, DC near the metro.

Job Title: Help Desk Supervisor-hospital experience Company: Technical Connections, Inc. Location: Universal City, CA Description: Our client, a healthcare organization in Universal City is seeking a Help Desk Supervisor. Must be able to start immediately as client is interviewing this week. They will only look at candidates that have prior healthcare experience.RESPONSIBILITIES:Help Desk Supervisor you will manage a group of 8-10 people. You should have solid workflow experience. Must have experience with call tracking systems. You should have a background in MS Office and MS Windows and strong management skills. You should have prior experience doing performance monitoring, metrics and SLAs. REQUIRED: Advanced knowlede of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, MS Office, Outlook, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC*s, printers, servers and other peripherals. Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPN. Remote control tools (SMS, others), and ACD experience. 1st or 2nd Shift.Prefer: Service Desk experience in a Hospital Environment. Certifications are desired.PAY: DOE, long term contractNo third party corp-to-corp candidates please. For immediate consideration please email resumes to Register to View -la.comTechnical Connections is Southern California*s premier executive recruiting firm specializing exclusively in software and information technology professionals. The firm, based in West Los Angeles, offers a full range of services, including retained search, contingency placement, and short- and long-term consulting. Technical Connections was established in 1984. www.technicalconnections.com