Help Desk Manager Jobs

Job Title: CSR/Helpdesk Specialist - Newport, RI Company: Ohm Systems, Inc Location: Newport, RI Description: Our client is looking for a Customer Service Representative. Candidates MUST have SECRET clearance.W2K/XP current desktop customer service support - preferred.Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Creates and maintains user login identification (userid) information and login scripts. Monitors system performance, gathers data, and prepares management reports.

Job Title: C3 Queue Mgmt Analysis Tech (20881) Company: Perot Systems Location: Lincoln, NE Description: Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an ITIL Process Technician to join our team in Lincoln, NE. Job Responsibilities: Manage Queues, Incidents, Request tasks and Changes Administer one or more ITIL based Service Support processes (Incident Management, Problem Management, Change Management, Configuration Management, etc.) for multiple accounts. Administer the configuration of process related tools including ticketing applications, reporting tools, and other technologies. Write end-user documentation Required Skills: Associates Degree Process oriented Flexible to work different shifts and weekends (Rotation) Interested in Service management Desired Skills: ITIL Foundations Certification IT Experience Process Development Understanding Service Levels Experience writing end-user documentation ITIL Foundation Certified / Awareness Minimum Educational Requirements: Associates Degree Desired Certifications or Other Professional Credentials: ITIL Foundations More about Perot Systems At Perot Systems, we are looking for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to enhance, expand and support your personal and professional growth. The Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization. In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement (5K annually), 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation. Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status. Requirements See Above / gj-hh

Job Title: Blacksburg Help Desk Manager - Company: Location: blacksburg, VA Description: We are a dynamic fast growing company situated in Blacksburg trying to find an intelligent, talented individual to join the team in our often hectic but friendly office . Astute attention to detail, good communication skills both written and spoken and a genuine can do personality are required for this opening. All potential employees must have a basic knowledge of computers i.e the ability to send and reply to emails etc.. $25 per hour PLUS Company Paid Benefits Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Manager Green Bay - Company: Location: green bay, WI Description: Expanding company looking for a reliable and energetic individual to fit in with our current team. Experience is not necessary but you must be able to show a willingness to learn and most importantly be able to function within a group. Some basic computer skills are an advantage although not a requirement for the position as full training and mentoring will be given. Position is available with immediate effect  Salary wage based on a 40 hour week works out to $17 per hour Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Desktop/Helpdesk Manager Company: Alliance of Professionals & Consultants, Inc. Location: Charlotte, NC Description: APC, Inc. is seeking a Desktop Manager for a client in Charlotte, NC.  This is a 6 month contract to full-time position.  You must have experience being responsible for computing environment budget, managing a desktop department, creating disaster recovery plans, doing employee reviews, and in charge of asset inventory.   This is a hands on management position.  You must be technical and be able to troubleshoot Desktop and server issues.   Please send an updated resume and salary requirements.   Hourly rate for the contract is $35hr - $43hr   Full-Time Sa;ary is 80k   You must have been in Desktop Management role recently.    Client will not look at Team leads/Systems Analyst/Desktop Support/etc. Job Requirements  Must have a minimum of an Associates Degree Computer Inventory and Asset management Active Directory based Windows XP computing environment Microsoft Office Productivity application Secure VPN access to the network from CPF mobile devices Broad scale mobility device environment with Blackberry devices and a Blackberry Enterprise server back end. Desktop Authority Desktop Management software is deployed. BMC Service Desk Express is deployed as the Help Desk Ticket System and for asset deployment location tracking. Must have a firm grasp on wireless technology as it applies to laptop computers and must know how to load, configure, test and monitor both Cisco wireless clients and Intel wireless clients. Must possess at least 5 years in direct supervision of a group of skilled PC Technicians or the supervision of a department dedicated to providing end user PC support. Must have a solid understanding of networking in a multi-user environment including working knowledge of TCP/IP, DNS. DHCP, WINS and daily use network protocols.

Job Title: Help Desk Manager - Company: Location: wausau, WI Description: Reliable and enthusiastic individual wanted to join our highly motivated team of workers. Experience is not needed for this position but you must be able to show the ability to adapt quickly and most importantly be able to work within a group. Basic computer skills are an advantage although not a requirement for the position as full training and mentoring will be included. This position is available with immediate effect. Rates of pay $350-$900 per week DOE Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: HELPDESK MANAGER - Company: Location: austin, TX Description: HELPDESK MANAGER-CONCORDIA UNIVERSITY TEXAS Maintains customer service for department clients ? faculty, staff and students, including (but not limited to) providing helpdesk support for technology, maintenance and non-emergency security issues; repair and inventory management of all computer hardware owned and operated by Concordia University Texas, media services deployment, inventory and repair, and management of team of student workers. Manage helpdesk work orders by ensuring their accuracy and completeness, Works with end-users to troubleshoot basic helpdesk issues. Follow up with end users to determine their level of satisfaction with solutions to their issues. Bachelor?s degree in computer science, business or related field and three years full time experience in customer service, computer, technical support, or related experience. Submit resume and salary requirements to Register to View Location: Concordia University Texas Compensation: $30's Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Helpdesk Manager - Top Secret Clearance-SCI Company: Siwel Consulting Location: Arlington, VA Description: Job Title: Sr. Helpdesk ManagerPLEASE DON NOT HIT REPLY- PLEASE SEND RESUMES TO Register to View ext. 259 Register to View Job Description:please do not hit reply - please send resumes to the following email address below:Carolyn WicksSr.Technical RecruiterSiwel Consulting Inc.71 West 23rd StreetNew York, NY 100 Register to View ext. 259 Register to View          My client is looking for a HelpDesk Manager for a right to hire position they currently are hoping to staff. The candidate must hold a ACTIVE TOP SECRET -SCI -CLEARANCEThe position requires the following skills:*Task Planning*Project Planning*Recent Hands on experience (willing to get his/her hands dirty)* Remedy experience (important for the position)* Exchange Server experience (some experience)* Technical as well as lead/manager experience* Any System Administrator experience (a plus)  Please send resumes to Register to View

Job Title: Helpdesk manager Company: Sapphire Technologies Location: Monroeville, PA Description: Job Summary:RJ LeeGroup, Inc. is currently seeking an experienced Help Desk Manager. The Help Desk Manager leads a support team responsible for 1st and 2nd tier technical support functions, with the goal of handling 80% of the tickets within the Support group. Essential Functions (including but not limited to):** Accountable for establishing and maintaining Helpdesk procedures. ** Responsible for controlling the process of ensuring accurate and timely technology support and problem resolution to internal and external customers. ** Supports and administers the Helpdesk management software, and is responsible for reporting support metrics to IT management. ** Create and maintain a Knowledgebase using closed tickets, and implementing end-user training programs.Qualifications & Requirements: Required:** Bachelor's degree desirable (or equivalent work experience)** 3 years of experience in an IT support or technical environment, with significant PC experience.** Experience with Helpdesk software, such as TrackIT.** Experience in LAN/network administration in a Microsoft Windows Server environment** Successful experience in working with customers to develop effective solutions to diverse and complex business problems ** Proven initiative, good judgment, and ability to achieve results RJ LeeGroup, Inc. offers full-time employees a total benefits package that includes:Competitive salariesPaid time off benefitsMedical, dental, vision and medical/dependent care flexible benefitsGroup life insurance and disability insurance401(k) savings and investment program Sapphire Technologies is an Affirmative Action Employer, EOE, and M/F/D/V and a member of the Vedior Group of Companies with over 2,400 offices in 50 countries.

Job Title: Retail HelpDesk Manager Company: Sapphire Technologies Location: Quincy, MA Description: Essential functions include: To manage the operation of the Help Desk in providing customer support that spans multiple hardware and software platforms. To lead and motivate a high performance team to deliver excellent technical support with a high degree of customer satisfaction. To direct activities as necessary to ensure system problems and service requests are handled efficiently and effectively. To develop, plan, and implement methods of improving the departments' performance. To manages the design, implementation and operation of the Help Desk including distribution environments, and network monitoring. To develop, implement, and maintain policies and procedures for client problems and resolutions. To manage day-to-day operations of the Help Desk to assure proper service levels are provided to all users. To ensure the Help Desk Service Level Objectives are met by developing metrics to quantify success to the business. To develop management reports utilizing the Problem Management System and Automatic Call Reporting System to report on Service Levels being provided to customers as well as repetitive problems that may be reduced and /or eliminated. To monitor client requests to identify systematic patterns, which may require adjustment to policies and procedures or application enhancements. To develop vendor management reports to track vendor performance against the Service Level Agreements for all hardware products. To manage the negotiation of service level agreements with internal and external support groups and vendors. To direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. To manage the development and implementation of Help Desk training programs to maximize teams effectiveness in delivery of customer service and identification of future training needs. To monitor the impact of calls to the Help Desk as a result of the implementation of new software and hardware. To develop partnerships with support groups and/or vendors to reduce call volumes, improve system recoveries, or develop service improvements. To develop and measure responses to Customer Satisfaction Surveys to ensure user expectations are met. To manage the efforts of the Help Desk to ensure all critical high impact problems are escalated to management and business users. To ensure proper staffing levels are maintained in a 24 X 7 environment. To recruit, train and evaluat the performance of the Helpdesk staff. To prepare and manage the Help Desk Department budget.  To create long-term strategies for growth and maintenance of Help Desk Department with recommendation for new tools and /or technologies. To manage the efforts of Applications Development, Technology Support, and Operations in the identification, recommendation, and development of resolutions for applications generating a high number of calls or system alerts to the Help Desk. To develop department policies and procedures for staff relative to Help Desk practices. To negotiate vendor service contracts for all ISP hardware. Candidate qualifications: Bachelors Degree or equivalent experience. MIS degree preferred or formal training in Information Systems. Continuing education required due to complexity of Systems and rapidly changing technology. Five to ten years related experience and/or training or equivalent combination of education and experience. General knowledge of Operations, PC's, Hardware, Software and Data Communications. Help Desk Training and/or certification desired. Managing technical people, good problem-solving, negotiating, analytical and communication skills. Ability to motivate and lead a team of professional in a fast paced and changing environment.Sapphire Technologies is an Affirmative Action Employer, EOE, and M/F/D/V and a member of the Vedior Group of Companies with over 2,400 offices in 50 countries.