Help Desk Director Jobs

Job Title: Helpdesk Manager - Software Support Company: Manpower Location: Greenbelt, MD Description: If you could design your ideal position, what would you include? The opportunity to use your skills and experience fully? To make a strategic contribution? Rewards and recognition for your contributions? Growth potential? Whether you are pursuing a contract or permanent placement, Manpower Professional can help make your plans come to life. You offer your unique skills and experiences. And Manpower Professional offers something unique for you. We work with you to match you to opportunities that allow you to do things differently, get ahead and build a lifelong career. This position requires: 5-7 years of experience managing a help desk (5 or more people) 5-7 years of experience managing a help desk Tier I thru Tier III Experience with some sort of web-based tracking tool Healthcare industry is a plus Experienced in supporting Java applications Besides gaining valuable experience with some of the most reputable organizations in the market, youll gain access to Manpower Professionals comprehensive benefits package. We offer all the advantages you would expect from an industry leader including a competitive salary, comprehensive health benefits, paid time off, training and much more. At Manpower Professional, our mission is to serve as trusted advisors in the changing world of work. Work with us and make a change for the better.

Job Title: IT help desk manager - Company: Location: salt lake city, UT Description: We are currently looking for a IT Help Desk Manager for a growing company in East Salt Lake. You would be managing a team of 8-10 IT / Tech support professionals, managing shift work, ensuring appropriate staff is available at all times, providing training and mentoring employees, and managing technology to keep a few hundred work stations and related systems operational and secure. Qualified individuals will have the following: ? At least three years of organizational management at a well-run, highly-rated call center operation, preferably an IT Help Desk of comparable scope and size ? Experience with support services process development, and setting and meeting quality objectives for a service organization ? Bachelor's degree or equivalent additional work experience ? Strong people skills and a positive disposition ? Exceptional communications skills ? A track record of follow-through and diligence ? Ability to interact well with customers and staff at every level, including executive management We are offering a stable position with opportunities for advancement and a starting salary of $50-$60k a year. To apply email resume to Register to View Location: Salt Lake City, UT Compensation: $50 - $60k a year Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Manager Terre Haute - Company: Location: terre haute, IN Description: Expanding company looking for a dependable and enthusiastic individual to join our highly motivated team of employees. Experience is not necessary but you must be able to adapt to situations and of utmost importance be able to function within a group.  Basic computer knowledge is an advantage although not a requirement as full and ongoing training will be given. This position is available for an immediate start. $13 - $17 per hour Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Helpdesk Manager - Top Secret Clearance-SCI Company: Siwel Consulting Location: Arlington, VA Description: Job Title: Sr. Helpdesk ManagerPLEASE DON NOT HIT REPLY- PLEASE SEND RESUMES TO Register to View ext. 259 Register to View Job Description:please do not hit reply - please send resumes to the following email address below:Carolyn WicksSr.Technical RecruiterSiwel Consulting Inc.71 West 23rd StreetNew York, NY 100 Register to View ext. 259 Register to View          My client is looking for a HelpDesk Manager for a right to hire position they currently are hoping to staff. The candidate must hold a ACTIVE TOP SECRET -SCI -CLEARANCEThe position requires the following skills:*Task Planning*Project Planning*Recent Hands on experience (willing to get his/her hands dirty)* Remedy experience (important for the position)* Exchange Server experience (some experience)* Technical as well as lead/manager experience* Any System Administrator experience (a plus)  Please send resumes to Register to View

Job Title: Help Desk Manager - Company: Location: colorado springs, CO Description: An outstanding vacancy has arisen for a gifted applicant to join our dedicated group of employees at our offices near Colorado Springs. Your qualifications are not the greatest importance to us although a readiness to put in the effort and work hard are. This is a brilliant opportunity for someone that lacks the qualifications but has faith that they can perform and are ready to take on a new working challenge within our company. $22 per hour Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Operations Manager / Help Desk Manager Company: Amdex Corp. Location: Springfield, VA Description: technical lead / operations manager (CC003/hj) Location: Springfield , VA AMDEX Corporation is currently seeking Technical Lead / Operations Managers for a long-term and exciting Data Center contract involving the protection of our borders. This position requires both U.S. Citizenship and the ability to obtain a security clearance. The position is located in Springfield , VA and requires flexibility to work 2nd or 3rd shifts and weekends. This is a great opportunity to enhance your leadership abilities, strengthen your technical skills, and work on a project that plays a role in the protection and safety of our country. Responsibilities: The primary responsibility of the Technical Lead / Operations Manager is to function as Incident Command until relieved by the onsite government Technical Lead / Operations Manager. The Technical Lead / Operation Manager is responsible for the daily incidence response, service and operational issues during their shift. The Technical Lead / Operations Manager is to be available for situations that may require higher authority or capability. The Technical Lead / Operations Manager must be physically available in the Technology Operations Center , by pager, cell phone or radio. The Technical Lead / Operations Manager will respond to incidents reported by Help Desk, Situation Room, and senior management in accordance with the Standard Operating Policy - Running Orders/Response Protocols, and respond at own discretion. The Technical Lead / Operations Manager is accountable for and has ownership to: Perform as Point of Contact (POC) for the incident Facilitate work flow and ensure communication of issues within the department and to outside support resources When incident arises, delegate responsibility, organize resources, and ensure issue gets reported to government management on call in a timely matter Participate in problem bridge calls Ensure management is informed of critical issues and that standards are utilized between all shifts for escalation and operational processes Track and address issues/concerns (Remedy tickets) Keep track of issue related work and critical issues that impact end users Perform special project assignments Qualifications: Strong understanding of the concept of Information Technology environment Ability to supervise incidence, delegate, take ownership of problem and resolution, and work with management to achieve objectives Customer service oriented, excellent writing and communication skills Functional skill level with Microsoft Office products (Excel, MS-Word, and PowerPoint) Bachelor’s degree or 5 years experience is highly preferred Ability to maintain a high alert level during slower periods of time US Citizenship and the ability to successfully pass a Law Enforcement Agency Background Investigation to obtain a Security Clearance Qualified candidates should send resume to Register to View Please refer to Job Number CC003/hj on all correspondence. AMDEX Corporation offers a competitive salary package and attractive benefits package. Visit our website at www.amdexcorp.com. EOE M/F/D/V

Job Title: Retail HelpDesk Manager Company: Sapphire Technologies Location: Quincy, MA Description: Essential functions include: To manage the operation of the Help Desk in providing customer support that spans multiple hardware and software platforms. To lead and motivate a high performance team to deliver excellent technical support with a high degree of customer satisfaction. To direct activities as necessary to ensure system problems and service requests are handled efficiently and effectively. To develop, plan, and implement methods of improving the departments' performance. To manages the design, implementation and operation of the Help Desk including distribution environments, and network monitoring. To develop, implement, and maintain policies and procedures for client problems and resolutions. To manage day-to-day operations of the Help Desk to assure proper service levels are provided to all users. To ensure the Help Desk Service Level Objectives are met by developing metrics to quantify success to the business. To develop management reports utilizing the Problem Management System and Automatic Call Reporting System to report on Service Levels being provided to customers as well as repetitive problems that may be reduced and /or eliminated. To monitor client requests to identify systematic patterns, which may require adjustment to policies and procedures or application enhancements. To develop vendor management reports to track vendor performance against the Service Level Agreements for all hardware products. To manage the negotiation of service level agreements with internal and external support groups and vendors. To direct, motivate and develop staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. To manage the development and implementation of Help Desk training programs to maximize teams effectiveness in delivery of customer service and identification of future training needs. To monitor the impact of calls to the Help Desk as a result of the implementation of new software and hardware. To develop partnerships with support groups and/or vendors to reduce call volumes, improve system recoveries, or develop service improvements. To develop and measure responses to Customer Satisfaction Surveys to ensure user expectations are met. To manage the efforts of the Help Desk to ensure all critical high impact problems are escalated to management and business users. To ensure proper staffing levels are maintained in a 24 X 7 environment. To recruit, train and evaluat the performance of the Helpdesk staff. To prepare and manage the Help Desk Department budget.  To create long-term strategies for growth and maintenance of Help Desk Department with recommendation for new tools and /or technologies. To manage the efforts of Applications Development, Technology Support, and Operations in the identification, recommendation, and development of resolutions for applications generating a high number of calls or system alerts to the Help Desk. To develop department policies and procedures for staff relative to Help Desk practices. To negotiate vendor service contracts for all ISP hardware. Candidate qualifications: Bachelors Degree or equivalent experience. MIS degree preferred or formal training in Information Systems. Continuing education required due to complexity of Systems and rapidly changing technology. Five to ten years related experience and/or training or equivalent combination of education and experience. General knowledge of Operations, PC's, Hardware, Software and Data Communications. Help Desk Training and/or certification desired. Managing technical people, good problem-solving, negotiating, analytical and communication skills. Ability to motivate and lead a team of professional in a fast paced and changing environment.Sapphire Technologies is an Affirmative Action Employer, EOE, and M/F/D/V and a member of the Vedior Group of Companies with over 2,400 offices in 50 countries.

Job Title: Help Desk Manager - Company: Location: grand rapids, MI Description: Swift growing organization Needs high-energy applicant for consistent job Individual must have basic computer skills and have a direct attitude when it pertains to their jobs No prior experience required able to follow directions must work to complete tasks on time Dont miss out on this great opportunity Hours would be from 8am - 5pm at an hourly rate of pay of $18 - $30/hr. Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Technical Support Manager (Help Desk) - Company: Location: baltimore, MD Description: Advertising.com is the most innovative company in online advertising, with pioneering technologies and strategies that have made us one of the most successful dots in the dot.com world. We conduct strategic marketing campaigns that guarantee results for our clients. And for employees, we offer a one-of-a-kind place to begin or advance your career. We're the best in our business because we attract the best people. So we hope you'll take a minute to see what the dot is all about.The Technical Operations Manager will be responsible for managing the day to day operations of Technical Support. This team provides technical expertise and support to both external and internal clients on all Advertising.com products in the US, EU, and Japan. This includes the duties outlined below.Essential Duties and Responsibilities:* Distribute requests made by business through TST )Our Ticketing System) to members of Technical Support.* Speak directly with advertisers and publishers on an as needed basis at the request of internal members of business.* Provide 2nd tier support to internal business customers to resolve issues.* Provide 2nd tier support to members of Technical Support.* Guide and work with members of Technical Support when communications with business involving Operational issues arise.* Own coordination of production operational issues between Technology Operations and business. * Escalation of issues through technology while keeping appropriate members of business updated through the process until the issue is resolved.* In rotation for first point of contact for escalated issues from the 24/7 on-call staff member.* Mentor new and existing members of Technical Support.* Manage direct reports.* Drive strategic initiatives that create efficiencies with input from Management.* Be available to work in an 8 hour shift other than 9am to 5pm EST M-F * Perform other activities and duties as requested.Skills:* Thorough knowledge of HTML, JavaScript, SQL* Strong analytical skills * Working knowledge of Windows and Unix operating systems* Familiar with various Internet technologies (http/ftp protocols, web serving, email)* Excellent deductive reasoning and troubleshooting skills* Excellent organizational and interpersonal skills.* Excellent customer service skills, with strong written and verbal communications.* Ability to be on call 24x7 on a rotating basis.* Ability to lead by example, and provide constructive feedback to other members of Technical Support.* Ability to prioritize tasks to best meet departmental and organizational goals.* Ability to teach existing and new members of technical support the established protocols that govern the daily operations of Technical Support.* Ability to maintain own work flow and meet pre-established deadlines. * Ability to work effectively as part of a team and with minimal supervision.* Ability to establish and maintain effective working relationships with managers and employees, along with working with external clients, or customers.* Ability to respond to frequent demands of multiple managers.Desired Characteristics:Education / Experience:* Bachelor's degree in a Technical/Scientific discipline or equivalent experience, OR* 3-5 years experience in technical support, or relevant combination of education and experience.* Or relevant combination of education and experience.NCBC-AD NDCE-AD About Us Advertising.com is an equal opportunity employer and does not discriminate on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other classification prescribed by applicable law. APPLY ONLINECLICK HERE to Apply Through Monster.com Compensation: BOE Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Web/Help Desk Manager - Company: Location: orlando, FL Description: We are looking for a Web/Help Desk Manager to interview before the New Year! This person supervises web development technicians and client support specialists. They will be accountable to make sure the help desk and customer service metrics are meet. Also accountable for recommendations of website improvements based on customer feedback. Required EXP. -Bachelor's degree with a minimum of three years Management exp in Information, Education Technology, and Customer Service. -Ability to work in a fast paced environment -Technology Background in Dreamweaver, Flash, HTML, CSS, XML, and Javascript. If you do not meet these requirements PLEASE DO NOT APPLY! Location: Orlando Compensation: 53k yr Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.