Help Desk Director Jobs

Job Title: Help Desk Manager Company: Location: Pittsburgh, PA Description: Questeq, a technology management company, is seeking a qualified candidate for Help Desk Manager position at a customer site located in the Beaver County area. This position will be responsible for managing the support and assistance of the customer's existing help desk. Parital Duties Include: o Manage Help Desk issues, escalate as necessary o Ensure ticket quality o Verify schedule/monitor shift changes o Monitor support emails/voicemails o Perform random quality checks for ticket and phone call procedures o Assist in scheduling staff o Create and maintain documentation and procedures o Cover off business hours at the helpdesk as necessary o Supervise the ticketing system including assigning tickets to the staff and ticket follow up o Maintain the ticket dispatch process. Questeq Benefits: - Paid Vacation & Personal days - Medical, dental, and vision insurance - Cell phone reimbursement - 401k Program - Mileage reimbursement

Job Title: Help Desk Manager Company: Liberty Personnel Services, Inc. Location: Cherry Hill, NJ Description: Help Desk Manager My client is seeking a Help Desk Manager that will lead, mentor, and train a team of 4-6 help desk professionals. This person will establish SLA's, analyze performance, and enhance the quality of service. This person will also be responsible for performance reviews, promotions, bonuses, raises, etc. Please send a word resume to Register to View with three professional references to be considered for this opportunity.

Job Title: Manager - Application Support I Company: Yellowbook Location: Cedar Rapids, IA Description: The Manager I Applications Support is responsible for managing a team of Systems Analysts and System Administrators who support and administer Yellowbook production systems and overnight schedules. This position requires on call hours as needed. General Management 1. Maintains a good working knowledge of the applications supported including: purpose, capabilities, limitations and use within the business. 2. Demonstrates focused attention to customer needs and holds the team accountable for the same behavior. 3. Develop, document and implement process improvements related to the workflows of the group. 4. As part of a new project implementation effort, establish new processes and procedures appropriate to the support needed for that new project. 5. Ensure the Standard Operating Procedure documentation is established and maintained for supported applications. 6. Provides input to updating training manuals for future application releases. 7. Provide weekly and monthly metric and accomplishment reports to peer and supervisory management team with commentary regarding problem areas. Incident Management 1. Develop application support procedures and ensure the successful implementation of those procedures. 2. Develop escalation procedures that track resolution of complex issues through to closure. 3. Participate in ownership and resolution of incidents, as needed, to balance the team's workload. 4. Ensure team is focused on highest priority items; develop mechanism to review priorities, assess against criteria and ensure correct execution against those priorities. 5. Ensures that issues or problems that cannot be resolved are escalated to the appropriate technical team. 6. Ensures that incident details and status are up to date in SDE or appropriate tracking system. 7. Identify tools to help with the management of incidents and ensure the successful execution and usage of those tools. 8. Identify and implement processes / workflow improvements within the Support Team. 9. Identify and implement processes / workflow improvements across teams / departments that interact with the Support Team. 10. Communicate with key user representatives regarding system incidents and system support procedures. 11. Communicate with key user representatives regarding opportunities to improve workflow processes. Systems Management 1. Develop and maintain daily, weekly and annual overnight processing schedule for supported applications. 2. Oversee workload prioritization / balancing related to system incidents, administration tasks and overnight processing schedules. 3. Communicate overnight schedule to users, IT teams, IT Operations and Technical Solutions Center for supported applications. Resource Management 1. Provides counseling, coaching and mentoring to staff. 2. Develop and maintain meaningful metrics to measure team and individual team member performance. 3. Establish and implement training plans for team members and yourself. 4. Drive regular evaluation of Support Team with the involvement of staff members, peer Application teams and user groups. 5. Work closely with software development and infrastructure teams to establish processes for supported applications. 6. Ensure software development and infrastructure teams adhere to established processes. 7. Works closely with software development and infrastructure teams to understand changing support needs. Root Cause Analysis 1. Oversee root cause analysis for system incidents. 2. Review completeness of root cause and recommend resolution / workarounds. 3. Establish meaningful reports to track root cause for supported applications. 4. Communicate findings to management team with recommendations for continuous improvement. 5. Communicate finding to appropriate development, testing, user and/or IT teams and establish plans for continuous improvement. Two year college degree and 1-2 years job related experience required. Understanding of computer systems, requirements elicitation and documentation, supervisory and management skills, highly effective communication skills (written and verbal) required. Four year college degree preferred. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -10072 Yellowbook provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, creed, age, disability, genetic predisposition or status as a Vietnam-era or special disabled veteran in accordance with applicable state laws. Yellowbook provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, creed, age, disability, genetic predisposition or status as a Vietnam-era or special disabled veteran in accordance with applicable state laws. Visit us online at www.yellowbook.com for more information.

Job Title: MCRC Service Desk Manager Company: Stanley Associates Location: Quantico, VA Description: Named to FORTUNEmagazine's list of the "100 Best Companies to Work For" from 2007 through 2009 Stanley (NYSE: SXE) is a provider of information technology services and solutions to U.S. defense and federal civilian government agencies. Stanley offers its customers systems integration solutions and expertise to support their mission-essential needs at any stage of program, product development or business lifecycle through five service areas: systems engineering, enterprise integration, operational logistics, business process outsourcing, and advanced engineering and technology. Headquartered in Arlington, Va., the company hasapproximately 4,800employees at over 100 locations in the U.S. and worldwide. Stanley has been recognized by FORTUNE magazine as one of the "100 Best Companies to Work For" from 2007 through 2009. Please visit www.stanleyassociates.com for more information. Put your years of excellence into a future of excellence with Stanley Associates!The Marine Corps Recruiting Command Network Operations National Helpdesk at Quantico, VA is seeking a Helpdesk Manager. Candidates for this position will be required to demonstrate a successful history of providing technical support in a nation-wide networked computer enterprise; managing and acting as a technical escalation point for junior helpdesk analysts; managing trouble ticket queues, assignments and ticket metrics/SLA reporting; managing assets and conducting inventories; and supporting the client management vision of implementing an ITIL V3 based organization. Specific Duties: Managing the daily activities of Service Desk staff responsible for the following, and act as a technical escalation point: Responding to end user support requests, diagnosing and troubleshoots problems with PCs, software, communications devices, servers and network connections as required. Conducting installations, upgrades and overall maintenance of PC desktop systems, software and peripherals. Physically installing and/or moving system hardware, including computers, monitors, peripheral equipment, and printers. Provisioning and troubleshooting Blackberry devices and account related issues Provisioning and troubleshooting AirCard wireless access issues for various vendors Conducting and managing User Account Administration Tasks (Login, AD, email, etc) Ensures that appropriate desktop virus/security restrictions meet established policies. Establishes, maintains and reports on internal and external performance metrics Manages the queue within the call-tracking system to ensure that all tickets are handled within a timely manner. Serves as a key POC for internal projects (site migrations, moves, post acquisition integration, etc.) Maintaining a VTC Bridge and different end points and scheduling VTC and teleconference sessions Provide the management, guidance and leadership to improve existing processes and develop new processes to constantly improve the quality of IT Service Delivery within the enterprise: Review and improve existing ticket management processes, and implement enhanced ITIL oriented service delivery processes. Develop program wide performance metrics as a precursor to formal SLA's and migrate the team towards the eventual, formal SLA implementation and processes intended to product continuous service improvement Develop the ITIL processes that will support the Incident / Problem Management ITIL functions and enhance the workflow of proper hand-off, escalation, and root-cause analysis of service delivery issues. Develop concise, targeted reports illustrating the team's performance, trend analysis, and performance improvement opportunities. Develop metrics and reporting that will more closely tie the services provided to the nature of problems experienced Associates Degree or equivalent experience and a minimum of five years of directly related work experience required. Additional Requirements: Ability to obtain and maintain a SECRET security clearance is required for continued employment; US Citizenship is required. Remedy ARS experience (Version 7 experience a plus) or other trouble ticketing system experience Ability to multi-task and prioritize work in an organized and efficient manner with minimal supervision A dedication to continuing IT education and certification is required Ability to travel up to 25% or less Must be able to lift 50 lbs Proven experience managing and leading technical staff in a IT Service Delivery Proven experience in communicating with both technical and non-technical staff and management Strong understanding and experience in ITIL processes Strong commitment to service deliver, customer satisfaction, and process improvement Significant experience in the troubleshooting of service delivery issues in a nation-wide network Significant range and depth of Microsoft Operating Systems, particularly: Windows XP Professional, Windows Vista Business,Active Directory (AD) and Exchange Familiarity with TCP/IP and Network Equipment,McAfee Antivirus, Blackberry Experience with Image and Software Deployment tools Desired Knowledge Skills and Abilities: Candidate must be able to thrive in a dynamic environment with multiple projects and changing priorities Experience with Military and Government Personnel preferred Prior military experience a plus Experience with asset management and asset inventory principles Knowledge Management MCP certification preferred Technical certification such as A+, Security +, MCDST, and/or MOS certifications preferred Knowledge of VTC Bridge and end points, BRI and PRI lines,and managing software for VTCs, Tandberg or similar systems experience a plus Experience with Marine Corps programs such as ODSE, UDMIPS, Reflections(3270) a plus Familiarity with Lexmark Multi Function Devices a plus Knowledge of Routers and Switches,LAN/WAN Networking highly desirable Experience working with Microsoft Server Operating Systems highly desirable The ability to write professional end-user guides and procedures is preferred An Equal Opportunity Employer, M/F/D/VEEO

Job Title: Tier II Help Desk Manager Company: SAIC Location: San Antonio, TX Description: The Intelligence and Information Solutions Business Unit currently has an opening for a Tier II Help Desk Manager. JOB DESCRIPTION: The Help Desk Manager will manage a team of Tier II Analysts providing configuration support to DISA Defense Connect Online (DCO) and third party products. This person will provide direction to employees according to established policies and management guidance. They will also administer company policies that directly affect subordinate employees. And conduct management reviews work to measure meeting of objectives. They must also be versed in system troubleshooting as well as integrating 3rd party applications. This position conducts performance tuning on the various DCO applications. REQUIRED EDUCATION/SKILLS: THIS POSITION REQUIRES AN ACTIVE SECRET CLEARANCE WITH SSBI DATE LESS THAN FIVE YEARS OLD (eligibility for IT-1 position). Bachelor's degree in a related field or equivalent work experience and 5+ years of progressively responsible experience and 3+ years managing help desk staff. Candidates must have experience in leading teams and working with end-users to troubleshooting and resolving issues with Microsoft operating systems and software applications. DoD 8570.01-M IAT level II related certification. DISIRED SKILLS/EXPERIENCE: Familiarity with web applications, Adobe Connect Pro and Presenter, Java, Flash Media, and Jabber applications. Experience in operating system scripting languages as well as strong technical knowledge of Microsoft SQL and LDAP servers. Microsoft or CISCO certifications are a plus. Demonstrate the ability to effectively manage, motivate and direct technical staff. Excellent writing, interpersonal communication, and problem-solving skills. Ability to work independently and as a team member. SAIC is a FORTUNE 500 scientific, engineering, and technology applications company that uses its deep domain knowledge to solve problems of vital importance to the nation and the world, in national security, energy and the environment, critical infrastructure, and health. For more information, visit www.saic.com. SAIC: From Science to Solutions

Job Title: Part-time Help Desk Manager 7270 Company: Location: Columbus, OH Description: UNICON International, Inc. is a top consulting firm in Columbus, Ohio and is dedicated to achieving total client and employee satisfaction. Our clients range from Fortune 500 companies to small and medium sized businesses. We work with companies to help them define and meet their IT needs by providing high quality and competitively priced products and services. If you are interested in working for an organization where honesty, integrity and quality are among the core principles then apply today at UNICON! We are currently accepting resumes for a Part-time Help Desk Manager in Columbus, Ohio. The selected candidate will perform the following duties: - Serve as a technical lead for the help desk; will be supervising 7 part-time college interns who perform help desk duties in a wireless tablet/laptop environment that is PC-centric (no Macs) - Flexible hours, on-site, 20 hours a week - Replace keyboards in laptops; generally Lenova does any disk drive replacement and other laptop repairs - New equipment setup and imaging - Provide on drive replacement, restoring image and backed up data files to new drive Required Skills and Experience: - Strong leadership, organization and process skills; must institute procedures to verify fixes work to avoid call backs - Able to direct group of part-time interns who are essentially doing some job-sharing, so continuity of job handoff of responsibility - Hands-on experience that has demonstrated strong troubleshooting skills in the following areas: PC wireless connectivity, Virus/malware removal and prevention, Profile issues, Permissions/access issues, Skype setup, MS Office, Not able to print - Strong leadership skills to drive quality service through continuous improvement of processes - Ability to troubleshoot complex problems that interns cannot resolve and provide mentoring of interns to improve levels of expertise and service to the client Preferred Skills and Experience: - Oracle and SQL experience - Blackberry setup/sync troubleshooting experience UNICON offers competitive compensation packages including medical, dental and vision insurance, paid time off and holidays, tuition reimbursement, matching 401k, and more! UNICON International, Inc. is an Equal Opportunity Employer.

Job Title: Service Desk Manager/Training Special... Company: InfoStructures, Inc Location: Rockville, MD Description: Service Desk Manager/Training Specialist US-DC-Washington/Metro Service Desk Manager/Training Specialist Who we are InfoStructures, Inc. is an IT consulting services firm located in Rockville, MD. Since 1988 we have been commanding leading-edge technologies and techniques to improve the working lives of others. We are seeking an energetic, highly-motivated, qualified Service Desk Manager/Training Specialist with the right attitude toward customer service. We place great value in the work our people do and in the difference their efforts make in people?s lives. What makes us different than other IT services companies? It?s simple: the quality of our services and our attention to detail. What experience you need: At least three (3+) years managing an ITIL-focused service/help desk At least three (3+) years providing Tier I and Tier II service/help desk technical support; At least two (2+) years providing end-user training in structured and unstructured settings ?Superior customer service skills; excellent oral and written communication skills, including an ability to deal with people at various levels, from technician to executive ?Ability to identify training opportunities, create training materials and provide training to end-users on various technologies ?Outstanding problem-resolution skills ?Beyond simple working knowledge of ITIL, the ability to drive the development and manage an ITIL-focused Service Desk environment ?Ability to manage and direct Service Desk personnel with a focus on meeting customer requirements and meeting SLAs ?Ability to understand and categorize technical issues at a Tier II level ?Ability to weigh options and provide the most efficient and cost-effective solution from a number of options Working knowledge in supporting as many of the following areas as possible: ?Windows Active Directory ?Windows Desktop Operating Systems: XP, Windows 7 ?Laptop and Desktop hardware and peripherals ?Network printers ?Ethernet and TCP/IP Connectivity, including cabling ?PDAs and Blackberrys ?Enterprise Antivirus/Antispyware Technologies ?Internet technologies (browsers, plug-ins) ?Remote control/management software, e.g. MS Systems Center ?PC configuration and patch distribution tools (e.g., Ghost, WSUS, ScriptLogic, SMS) ?Virtual desktops ?Health care applications ?MS Office Suite ?SharePoint ?Adobe Acrobat What education/training/certification you need Required: ?Bachelor?s degree ?MCSA ?ITIL Foundation Certificate What you will do As the Service Desk Manager at a growing health care client, you will: ?Participate and contribute to the formal creation of the Service Desk, including the Service Desk management software ?Manage service desk staff ?Provide service desk coverage and escalation (Tier 2) support ?Create, implement, and enforce policies and procedures for Service Desk team based on ITIL guidelines ?Track and monitor service desk requests; identify incidents and problems ?Monitor and Report on Service Desk SLAs, including ticket close rates, communications requirements to customers, etc. ?Work with other IT department team members to escalate issues and provide seamless customer interface on issues ?Interface with client IT management and InfoStructures? management staff ?Support special projects; participate in change control boards ?Develop training programs/resources, conduct training ?Complete other duties as assigned Where/When you will do it You will be working at a client location in Rockville, Maryland. Benefits InfoStructures provides a comprehensive benefits package that includes paid vacation, personal/sick days, employee health insurance coverage, and a 401(k)/profit sharing plan. Please forward cover letter, resume and salary history/requirements to Register to View Equal Opportunity Employer.

Job Title: Applications Support Manager JPMorgan Company: New York's Job Exchange Location: New York, NY Description: Applications Support Manager Register to View JPMorgan Job Description As a Project Manager, you will work with the business and technology leadership in defining, prioritizing and achieving strategic objectives, defining short and long term objectives for projects/platforms. Regularly communicate status of program to all impacted stakeholders. Develop and manage program charter and business case. Clearly define program objectives, lead the development of the implementation plan, and oversee the execution of that plan. Provide the business management team with constructive feedback as it pertains to project or overall program performance. Apply knowledge of technical trends and vendor practices in Project Management to ensure successful delivery of the program. Ensure compliance of application development activities with audit and information risk policies. Act as an interface with internal and external audit groups. Ensure process capability, control and improvement by developing and implementing relevant quality assurance procedures. Analyze project risks, costs, and benefits and make s relevant recommendations to business and technology leadership team. Develop processes and tools that encourage continuous performance improvements. Analyze potential outside applications of in-house technologies, identifying those that have high potential for patents and commercialization. -Excellent communicate skills, the candidate will maintain effective working relationships with the business, product developers, other technical stakeholders, and related support groups -Management of production environment and applications to ensure high performance and availability -Identifying and developing improvements and enhancements to existing support processes and procedures -Problem solving technical issues and proactively implementing preventative measures -Establishment of the relevant reporting and monitoring functions for production systems -Planning, co-ordination and execution of changes for production systems -Coordinating onboarding and security admin tasks with Business and Technology teams -Maintaining documentation on the different processes -Problem resolution, coordinating production issues between the development teams, business and other technical teams / vendors Requirements: -5+ years of Application Support in Financial Services Industry. -Strong technical background, preferably support Windows based applications. -Knowledge of SDLC is a must. -Prior exposure to security administration is a plus. -Prior experience managing, guiding & mentoring Junior Support Analysts -Experience managing IT & business stakeholder relationships -Prior financial markets or financial services experience with experience in front, middle and back office financial systems -Experience with Private Equity related applications a plus, like Sungard. -Experience implementing/managing Change Management/Release Management including source code control. JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V A benefit package may or may not be available. Request specific information from the employer. Job Summary Company Job ID: J3G19V714BH3916S8VY Job Title: Applications Support Manager Company: JPMorgan Location: US - NY, New York, 10005 AJE Reference Number: 536731160 Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: High School Diploma or GED Required Degree/ Formal Training: not provided Required Licenses/ Certificates : not provided Experience: Entry Level (0 - 2 years) Company Homepage: not provided More Information About AJE Overview Team Blog Press Partners Contact Sitemap Employers Why AJE? Products OFCCP Policy Post Jobs Search Resumes Advertise Link To Us Help Job Seekers Search Jobs Post Resume Sign Up For Job Scout Resume Writing Tips Cover Letter Help Career Articles Salary Tools Help Legal Terms and Conditions Privacy Disclaimer Security Notice

Job Title: Service Desk Manager Company: COMSYS Location: Los Angeles, CA Description: The ORIS Service Desk Manager position is for a hands-on IT professional who is eager to bolster his/her technical management skills by working with a Service Desk team that supports 200+ workstations, printers, mobile devices, and peripherals in a complex and leading-edge network infrastructure for the academic institution. This is an excellent opportunity for career advancement by developing the strategy and next-generation computing environment for a leading research institution in the U.S.RESPONSIBILITIES: X Managed the day to day operations of the Service Desk team and ensure that agreed SLA targets are met or exceed.X Design and continually improves processes and procedures to meet service delivery requirements using an ITIL-based framework.X Provide appropriate time tracking, trend analysis, work breakdown metric reporting and other measurements and make necessary recommendations for continuous improvement.X Provide leadership, direction, guidance and mentoring to Service Desk team members including career path planning, training, and performance reviews.X Identify technical needs, prioritize and provide recommendations for appropriate cost effective solutions driving standards across the organization while being flexible and open to the constant changing business needs.X Provide production support including root cause analysis, issue escalation, problem reporting and tracking, and resolution with focus on high availability operation.SKILLS and ABILITIES: X Excellent initiative, work ethic, and creativityX Excellent oral and written communication skillsX Excellent problem determination skillsX Ability to work with time-sensitive issuesX Ability to resolve problems; resourcefulnessX Ability to be flexible according to the rapidly changing needs of the business units and companyX Ability to work both independently and as a part of the team; know when to do eachX Ability to work with others while achieving consensus on the best solutions for the businessX Ability to train staffX Task and time management skillsEDUCATION & EXPERIENCE:X Must possess a minimum of five (5) years of experience in managing an IT support organizationX Help Desk Institute (HDI), Information Technology Infrastructure Library (ITIL), and/or Project Management Certifications preferred.X Strong, credible experience in standardizing, measuring, reporting, and cost saving for service desk operational procedures is a MUST.X In-depth knowledge of the following protocols: TCP/IP, DNS, WINS, DHCP, LDAP and RPCX In-depth experience with Windows Server 2003, 2008 R2, Active Directory administration, Microsoft Windows Server Update Services (WSUS), Windows Deployment Services (WDS), and Group Policy. X Bachelors degree in computer science, degree or certificate from a computer trade school, or equivalent work experience Security Clearance None

Job Title: Manager - Application Support I Company: Yellowbook Location: King of Prussia, PA Description: The Manager I Applications Support is responsible for managing a team of Systems Analysts and System Administrators who support and administer Yellowbook production systems and overnight schedules. This position requires on call hours as needed. General Management 1. Maintains a good working knowledge of the applications supported including: purpose, capabilities, limitations and use within the business. 2. Demonstrates focused attention to customer needs and holds the team accountable for the same behavior. 3. Develop, document and implement process improvements related to the workflows of the group. 4. As part of a new project implementation effort, establish new processes and procedures appropriate to the support needed for that new project. 5. Ensure the Standard Operating Procedure documentation is established and maintained for supported applications. 6. Provides input to updating training manuals for future application releases. 7. Provide weekly and monthly metric and accomplishment reports to peer and supervisory management team with commentary regarding problem areas. Incident Management 1. Develop application support procedures and ensure the successful implementation of those procedures. 2. Develop escalation procedures that track resolution of complex issues through to closure. 3. Participate in ownership and resolution of incidents, as needed, to balance the team's workload. 4. Ensure team is focused on highest priority items; develop mechanism to review priorities, assess against criteria and ensure correct execution against those priorities. 5. Ensures that issues or problems that cannot be resolved are escalated to the appropriate technical team. 6. Ensures that incident details and status are up to date in SDE or appropriate tracking system. 7. Identify tools to help with the management of incidents and ensure the successful execution and usage of those tools. 8. Identify and implement processes / workflow improvements within the Support Team. 9. Identify and implement processes / workflow improvements across teams / departments that interact with the Support Team. 10. Communicate with key user representatives regarding system incidents and system support procedures. 11. Communicate with key user representatives regarding opportunities to improve workflow processes. Systems Management 1. Develop and maintain daily, weekly and annual overnight processing schedule for supported applications. 2. Oversee workload prioritization / balancing related to system incidents, administration tasks and overnight processing schedules. 3. Communicate overnight schedule to users, IT teams, IT Operations and Technical Solutions Center for supported applications. Resource Management 1. Provides counseling, coaching and mentoring to staff. 2. Develop and maintain meaningful metrics to measure team and individual team member performance. 3. Establish and implement training plans for team members and yourself. 4. Drive regular evaluation of Support Team with the involvement of staff members, peer Application teams and user groups. 5. Work closely with software development and infrastructure teams to establish processes for supported applications. 6. Ensure software development and infrastructure teams adhere to established processes. 7. Works closely with software development and infrastructure teams to understand changing support needs. Root Cause Analysis 1. Oversee root cause analysis for system incidents. 2. Review completeness of root cause and recommend resolution / workarounds. 3. Establish meaningful reports to track root cause for supported applications. 4. Communicate findings to management team with recommendations for continuous improvement. 5. Communicate finding to appropriate development, testing, user and/or IT teams and establish plans for continuous improvement. Two year college degree and 1-2 years job related experience required. Understanding of computer systems, requirements elicitation and documentation, supervisory and management skills, highly effective communication skills (written and verbal) required. Four year college degree preferred. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -3872 Yellowbook provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, creed, age, disability, genetic predisposition or status as a Vietnam-era or special disabled veteran in accordance with applicable state laws. Yellowbook provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, creed, age, disability, genetic predisposition or status as a Vietnam-era or special disabled veteran in accordance with applicable state laws. Visit us online at www.yellowbook.com for more information.