Help Desk Analyst Jobs

Job Title: Field Service Technician Company: Bridgeway Solutions, Inc Location: Atlanta, GA Description: Bridgeway Solutions, Inc., the authorized Datacard sales & service organization in the Carolinas and Georgia, has an immediate opening for a Field Service Technician. This position is based in the metro Atlanta area and reports to the Director of Operations. The Field Service Technician will be responsible for the installation, maintenance, and service of a variety of identity-related hardware and software solutions, including: ID card printers and accessories; resource accountability systems; Thermal wristband and label printers; access control systems; and plastic card embossing equipment. The successful candidate will have a strong background in the installation and maintenance of electro-mechanical equipment, proven computer skills (Windows XP, Windows 7), a solid work ethic and a desire to learn. An associate degree or equivalent experience in a related field is required; a working knowledge of computer database management (Access, SQL) is preferred. Candidates must possess excellent written and verbal communication skills. Overnight travel is occasionally required in this position. We provide a competitive base salary, healthcare insurance, generous 401k retirement plan, automobile allowance, personal computer, ongoing training, paid holidays/vacation and more.

Job Title: Microsoft Desktop Engineer Company: Liberty Personnel Services, Inc. Location: Wilmington, DE Description: Microsoft Desktop Engineer - DD/KM Our client is looking for a Desktop Engineer for a 3 month + contract position. There is a possibility this will go full-time. They are looking for someone with Windows XP and 7 operating systems. You will prepare and deploy application packages and OS deployments using SCCM distributing systems. knowledge of SCOM monitoring, Edgesight, Aternity and other industry standard desktop monitoring solutions is a plus. Send me your resume along with 3 professional references. Dan Darragh and Kevin McCarthy Register to View ; Register to View Register to View x's 126 and 107

Job Title: Onesite Trainer & Support Specialist Company: Location: Lexington, KY Description: Onesite Trainer & Support Specialist Division: Finance Reports To: Chief Financial Officer Location: Lexington KY Corporate Office Job Purpose: This position is responsible for keeping all field and corporate staff trained and updated on the Onesite computer software. Included are some Onesite support responsibilities. This is a hands-on training and support position. Company Expectation of Employee Adhere to Company Policy and Procedures. Act as a role model within and outside the company. Perform duties as workload necessitates. Maintain a positive and respectful attitude. Communicate regularly with supervisor about department issues. Demonstrate flexible and efficient time management and ability to prioritize workload. Consistently reports to work on time prepared to perform duties of position. Meet department productivity standards. Responsibilities Provide one full training and one partial training to each site once per year. Run Onesite support helpdesk Answer questions and address concerns from both field and corporate staff. Use input from training and field help desk calls to assess the efficiency and effectiveness of the current procedures and to develop, implement, and communicate process improvements. Supports Accounting in addressing any Onesite Leasing and Rents process or training issues in the field. Keeps current on software updates and incorporates changes into training curriculum. Lead effort to migrate more training delivery from classroom to online. Creates, maintains and distributes customized Onesite reports. Maintain all forms in Onesite. Qualifications Education ? Bachelors Degree Minimum 2 + years experience in face to face training, preferably with some online training experience. Software training experience a plus. Candidate should be a self starter and be very capable of working independently. Excellent written and oral communication skills, as well as strong presentation and facilitation skills. Candidate should have strong computer skills and be very comfortable learning new software and writing reports. Must be comfortable using Microsoft Excel and Access. Experience with Onesite software or other similar property management software a plus. Submit your resume by mail, email or fax to Director of Human Resources PO Box 23860 Lexington KY 40523-3860, Register to View or Register to View . No phone calls or drop ins. Winterwood, Inc. is an Equal Opportunity Employer.

Job Title: Help Desk Analyst (French Speaking) Company: Location: Pittsburgh, PA Description: Background in Basis PC Software/PC Hardware Skills Excellent Customer Service Skills Personable Person Team Player Self Driven and Motivated Must be able to handle > than 40 calls a day Able to Resolve VPN, Broadband, Wireless calls for Remote Users Helpdesk Experience - At least 1 year Willing to Learn Provide statistics to demonstrate performance on the help desk. Beneficial Lotus Notes Experience SAP Background Siebel Citrix HDI Certified Advanced Office XP Experience Plus Strong LAN and WAN skills SAP Functional Experience Successful Candidates will be required to meet the following on-the-job criteria: Measurable All Candidates will need to resolve 65% of the calls received on a monthly basis. All Candidates will need to be available to the customer 75% via the phone system. Tardiness and call offs will be monitored closely. Surveys response and scores will be measured. Knowledge Base utilization will be measured on a weekly and monthly basis. Intangibles: Candidates need to interact well with other team members. Candidates need to be able to step out of the box when needed. Team work is a must. Soft skills are just as important as Technical Skills. A 90 Day Probation Period will be initiated with monthly feedback from the team leads.

Job Title: Customer & Technical Support Specialist Company: Location: Nashville, TN Description: MAJOR DUTIES: Provides Internet customers with first-level technical support by phone and email for all issues concerning webstore operations/transactions, downloadable products and services, UMPH-produced consumer software packages, and online subscription library access and functionality. Specifically provides information and advice to customers via telephone and e-mail regarding computer software, online subscriptions, electronic product downloads, webstore operations/functionality, and computer operating system compatibility. Researches products and services in order to match customer need with appropriate software or product solution. Follows-up on inquiries through phone call-backs, fax, mail, or email. Resolves problems regarding webstore operations and online library subscription operations and access affecting online customers. Identifies the problem, develops a solution, and ensures that the online customer is satisfied with their online experience through follow-up communications. Monitors and updates Internet e-mail support addresses. Responds to complaints from customers regarding unsatisfactory merchandise, service, or online subscription. Makes decisions regarding re-sends and credits. Identifies the problem, suggests a solution, and notifies the customer of the action taken. REQUIREMENTS: High school diploma or equivalent, and at least one (1) year of customer service experience. Previous training/experience with hardware and/or software technical support. Excellent phone etiquette, personal computer, written and verbal communication skills. Good interpersonal skills. Working knowledge of PC/Macintosh hardware, Windows and Macintosh operating systems, internet browsers and related services. Ability to analyze basic computer/software problems and present workable solutions. APPLICATION PROCESS: Please email cover letter, resume, and/or any other supporting documentation to Register to View or fax to Register to View . Please include a minimum salary expectation with your submission. UMPH Employment Office 201 Eighth Avenue South P.O. Box 801 Nashville, TN 37202 Register to View www.umph.org www.abingdonpress.com www.cokesbury.com The United Methodist Publishing House (Abingdon Press, Cokesbury) is a publisher, wholesaler, retailer, and distributor of ecumenical Christian resources for the church and for the broader community of faith.

Job Title: Help Desk Support Technician, Dell, Windows, TCP/IP Company: CompuCom Excell Data Location: Washington, DC Description: For this Contract-to-hire opportunity, we need a deskside support resource with at least 4 years experience working directly with customers. We need someone that has extensive knowledge of Windows O/S, Dell Hardware support, Network Connectivity (TCP/IP), Blackberry Support. We also need this individual to be prepared to work under stress at times. Due to growing population of diverse users, we need someone with experience support Macintosh laptop/desktops. This person must have strong communication skills and experience working in a STRUCTURED, large enterprise environment where process must be adhered to at all times. There are shifts involved in this support. The team of four members rotates daily through the following shifts: 7-4; 9-6; 11-8; 2-12am. After this person is fully acclimated to the environment s/he will rotate to provide coverage on Sundays from 6am-10am. This is usually done on an overtime basis.

Job Title: Senior Customer Quality and Technical Support Engineer Company: Becton Dickinson Location: Franklin Lakes, NJ Description: Provide Technical and Customer Quality Consultative Expertise for BDM, PS US product platforms in the areas of prefilled container / device filling and sealing, component formulation, third party contract filling, selection and procurement of processing equipment and customer product customization. Area of support will be specific to key customers.Provide Customer Quality and Technical Support for BD products throughout the customer product lifecycle. Problem-solve, educate and champion the customers Quality and Technical Service needs.MAIN RESPONSIBILITIES: Provide focused Technical Customer Quality Support for all customersSupport all customer project, requests, and audits as it relates to product and processNegotiate/Manage all customer Quality Agreements and Specifications Change ManagementNotify customer of changes to product or process and facilitate customer acceptance of changesTechnical support identifying impact and options Relationship ManagementDevelop and maintain strong customer/ internal relationships by providing reliable and timely responsesDevelop and maintain strong relationships with BD manufacturing plants and external suppliers Complaints/Continuous ImprovementCoordinate and drive root cause analysis and investigations with manufacturing plant and suppliersInfluence continuous quality and process improvement programs within BD manufacturing plants Customer Process Development GuidanceProvide guidance on process/product capabilitiesConsultative guide regarding filling methods, filling suite and component packaging selection process Voice of the CustomerCommunicate within the internal organization customer needs and requirements

Job Title: Field Support Engineer Company: Location: Atlanta, GA Description: Provide advanced level technical support through the performance of on-site installation, servicing and repair of complex pharmacy automation equipment and systems. Inspect and approve operational quality of system equipment. Train customers on the operation and maintenance of the system. Lead new project teams as required and assist in the creation and updating of technical information. NOTE: For the first 2-6 months of employment, the Customer Support Engineer will focus on product installation and customer training. Later, his/her responsibilities will shift to ALSO include product maintenance and repair. Duties/Responsibilities: - Installation, calibration, testing, maintenance and repair of pharmacy automation equipment and systems in a retail pharmacy environment. Manages installation assignments and assigned customers within a territory. - Maintains documentation and service reports via electronic reporting. - Provides strong customer service and problem resolution skills at new and existing client sites. Ensures customer satisfaction and maximum uptime by maintaining equipment functionality and troubleshooting and repairing hardware and software related problems. Monitors status of problem resolution at all times. - Instructs customers in the operation and maintenance of system. Serves as company liaison with customer on administrative and technical matters for assigned projects. - Mentors entry-level service engineers. - Increases knowledge, skills and abilities with focus on becoming a technical expert on Parata RDS. - Visits customers regularly to ensure the highest levels of customer satisfaction. In addition to customer visits, also attends trade shows and is available for last minute escalations. - Applies technical expertise and statistical analysis techniques to diagnose problems; refers to technical manuals and schematics as needed. - Ensures technical information is updated by assisting in the review and edit service manuals, service bulletins and product reference material. - Develops and implements programs for advanced product training. Acts as the Subject Matter Expert (SME) by providing detailed technical training. Assists entry level Support Engineers to shorten the learning curve on new products. - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, participating in professional societies. - Fosters positive customer relations by responding to complaints/inquires in a cooperative, supportive, and professional manner; resolving problems in a timely and efficient manner. Experience & Education Requirements: Associates degree in Electronics Engineering, Biomedical Engineering Technology or equivalent combination of education and relevant experience. Bachelor?s degree preferred. 3-5 years experience in medical or complex business equipment service preferred. Knowledge, Skills & Abilities: - Excellent communication skills and the ability to deal effectively with customers required. - Proficient knowledge of Microsoft Office required. Basic knowledge of personal computers and Microsoft operating systems (Windows 2000, XP, and DOS commands). - Strong mechanical aptitude and the ability to use tools to perform mechanical work. - Previous training experience strongly preferred. - True commitment to customer satisfaction with account management experience. - Must be a highly responsible professional who can perform work independently with little supervision To Apply: Visit www.parata.com/careers.php Search for "Field Support Engineer - Atlanta, GA" Follow on-screen instructions to apply.

Job Title: Technical Support Engineer - Learn SharePoint Company: Location: Boston, MA Description: LEARN SHAREPOINT!! Join the Axceler team supporting our growing SharePoint customer base. If you have experience with Microsoft in an IT or Help Desk role, this is a fantastic opportunity for you to learn and succeed in the rapidly-growing SharePoint space! What experience must you have to be considered for this unique opportunity? ? 3+ years of Microsoft experience - including Windows 2003, Office 2007, SQL Server ? in an IT or Help Desk role; ? An outgoing personality; ? Flawless communication skills; ? Strong work ethic. Desired Skills include: ? Strong analytical and technical writing skills; ? Creativity in problem solving techniques, testing and implementation of recommendations; ? Self-motivated, self-starter who enjoys working both independently and as a critical team player. About Axceler: Axceler has established a solid reputation for building tools that extend and manage today?s collaborative environments. We combine the stability of a successful firm that's been in business for 15 years with the spirit of a startup. We're leveraging that experience and energy by building new products for today's most explosively growing collaborative environment, SharePoint. We have an excellent benefits package, including medical and prescription drug insurance, dental, vision, life, LTD and 401k! If you have the right credentials, and would like to be a part of this unique opportunity, please email your resume to Register to View and indicate ?TS Engineer? in the subject line.

Job Title: Applications Support Specialist (21032) Company: Growmark Location: Bloomington, IL Description: POSTED: 07/12/10 - 07/20/10 LOCATION: BLOOMINGTON, IL Are you passionate about information management systems? Are you a proven problem-solver, with hands-on technical customer support experience for various software applications? If you answered yes, this may be just the position for you! GROWMARK, Inc. is looking for a Applications Support Specialist to work out of our Bloomington, Illinois corporate headquarters. GROWMARK , Inc. is a great place to work, large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits. GROWMARK was ranked seventh on the NCB Co-op 100 listing of the nation's 100 highest revenue-earning cooperative businesses. GROWMARK, Inc. is a regional cooperative with annual sales of $6.1 billion (FY2009 data) providing FS agriculture-related products and services and grain marketing in the Midwest, the Northeast and Ontario, Canada. ESSENTIAL JOB FUNCTIONS: Maintains current knowledge and understanding of IMS applications, communications software and hardware, and computer hardware and operating systems to assist customers in resolving problems and answer questions with minimal supervision. Interprets customer problems over the phone and responds with solutions. Participates with Marketing Manager, Applications Manager, Operational Services, Technical Services, Systems & Programming, other GROWMARK divisions, or Outside Technical Contractors in working on problems and daily operations. Performs database inquiries and audits to verify system integrity and to identify problems. Makes corrections and changes to customer data to fix and resolve database problems under direct supervision of Marketing Manager, following standard procedures and providing audit trail. Records all calls in the call tracking system to be used for future inquiries and quarterly billings to customers. Assists in the maintenance of operator manuals and help screens for IMS applications. Distributes help screens concurrent with program updates. Assists in testing and installation of new versions of IMS Applications or other supported software. Maintains control logs, customer files, and job specific procedures manuals for IMS applications. Assists with the on-site training of customers as required by IMS. Processes monthly files received from members to create Regional Reporting files for corporate distribution. Transports and installs computer hardware, software, and video display equipment for meetings. Participates in customer meetings and trade shows on request. Performs related duties as assigned. REQUIRED QUALIFICATIONS: Normally requires an associate's degree in information systems, accounting, or business, or equivalent, and related experience to demonstrate the ability to provide computer software application support for member cooperatives. Prefer knowledge of IMS computer applications and Windows operating systems. Understanding and experience with computer services-related areas including computer software application technical support, testing, integration, accounting principles and processes, database management, and training; policies and procedures, and compliance. Proven professional communication, interpersonal, presentation, and customer service skills. Demonstrated planning, organization, analytical, diagnostic, and problem-solving skills and the ability to read and interpret technical material. Demonstrated GROWMARK core competencies including business knowledge, collaboration, communication, customer focus, decision making and skill development. Proven ability to work independently and in a team-oriented environment. Proven computer skills and knowledge of GROWMARK supported microcomputer hardware, peripherals, and computer processes along with knowledge of common PC operating systems such as Windows, system configuration files, and batch files. BENEFITS: Competitive compensation Health insurance Life and disability insurance Company funded defined benefit retirement plan 401(k) Training and tuition aid