Help Desk Analyst Jobs

Job Title: Lead Applications Specialist Company: Ballard Spahr Andrews & Ingersoll, LLP Location: Philadelphia, PA Description: The Lead Applications Specialist will be responsible for implementation and daily administration, maintenance, support and documentation of desktop applications and systems relating to computing and technology firm wide. Qualified candidate must possess effective customer-service, team-building, motivational and organizational skills. The successful candidate will possess substantial prior experience administering a complex technical environment and must be able to demonstrate a mature and experienced attitude toward administering a systems environment. Four-year college degree or a combination of education and related experience is preferred. If you are interested in this great opportunity, please submit your resume, cover letter and salary requirement via e-mail to Register to View EOE, M/F/D/V

Job Title: Tier 1 Help Desk Company: Favor Network Services, LLC Location: Chester, VA Description: -troubleshooting application issues using SMS Remote Control -hardware/laptop/VPN issues -cell phone & Blackberry issues -could get a question on anything PC related -"I can't print..." -"I can't see my e-mails." -"I have a corrupted PST file" -"I can't log into a certain application" -"How do I do "x" in "x" Office Application?" -Lots of password resets -"I can't get logged on at all". -Trouble Ticket Management

Job Title: Sales Tech Support - Please Call (512)912-0190 Company: Volt Services Location: Austin, TX Description: Sales Tech Support - Please Call Register to View Description: We are currently looking for new talent to join a growing Software Solutions Consultant (SSC) Team that services our Fortune 100 Global Shipping Solutions client. As part of this team, you will be a key member of the training group for the SSC organization and spend more time with our client company customers than any other employee. You will be responsible for the customer relationship and ensuring the utmost in customer satisfaction. A combination of being a quick learner, good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!Primary DutiesSchedule appointments to train client customers on client software and internet applications. Effectively manage training appointment schedule as well as coordinating your schedule with that of your client counterpart. Work closely with and provide feedback to your client counterpart to achieve client customer training goals. Conduct training on software and internet applicationsOrder client software for customers; Manage a ticket database; Work as a partner to your client counterpart, building rapport and providing consultative direction.Volt is an Equal Opportunity Employer.Requirements: Effective Time Management skills Organizational ability Good Communication skills (written & verbal) Customer service / Relationship management Listening and Comprehension skills Sit for long periods of time Expectations setting / Manage a discussion PC skills - Internet proficient, knowledge of running installations 1 Year of Previous Outbound experience in a technical environment Type 40 wpm minimum Multi tasking (typing while navigating different interfaces and talking)As a Successful Software Solutions consultant, you will be expected to:Effectively manage and coordinate your calendar with that of your client counterpartBuild rapport with your client counterpartNavigate online interfaces / talk / type at the same timeManage and conduct your training's so they are effective and completed on timeObtain high quality monitoring scoresMaintain the highest level of customer satisfaction with your customerCome join our SSC Team today!Location: Austin, TXType: CONTRACTDuration: Temp to HirePay Rate: 10.00 - 11.00 Hourly DOEContact:Volt Services GroupVolt Workforce Solutions1524 S IH 35m Ste. 342Austin, TX 78704PH: Register to View FX: Register to View

Job Title: Tech Support for Fast Growing Healthcare Internet Company - Company: Location: austin, TX Description: Position Title: Technical Support and Client Engagement Specialist A fast-growing, high tech healthcare company is looking for a smart individual seeking to learn and grow their career while improving the health care system. Position Summary: This position will be part of a growing team that is focused on creating the best possible user experience for Kinnser?s customers. The successful candidate will join the team that is considered the most important within our organization and will utilize a range of technical and interpersonal skills to ensure that clients maximize the value of our services on a daily basis and effectively resolve technical issues. As Kinnser is a company that promotes from within, the right candidate will have opportunities to continue to deepen their technical support skills or potentially move into other roles within the organization as the company grows. Kinnser Software Inc. is the leading web-based software application that improves the lives of patients who are being cared for at home, while improving bottom line results of the home health care agency that provides that care. Kinnser delivers this by enabling users the ability to schedule home health care services, contribute notes and complete billing, all from anywhere with an internet connection. Kinnser Software Inc. is an Austin-based company that offers competitive compensation, a casual and progressive work environment and is an equal opportunity employer. For more information about the company, please visit www.kinnser.com . To apply, please send your resume and cover letter to Register to View Position Responsibilities: ? Provide support and service for all Kinnser customers including providing answers to questions, resolutions to problems and general assistance for the day-to-day operations Kinnser?s services. ? Support Kinnser services to ensure superior quality, good customer references and overall satisfaction with Company's support services by: o Troubleshooting software operational issues and technical issues. o Escalating unresolved issues as required, maintain ownership of issue through resolution. ? Achieve client satisfaction by: o Ensuring required response time and resolution times are met. o Rapid response to support client issues and reporting of bugs/issues and feature requests via appropriate tools. o Performing troubleshooting and ad hoc testing. o Perform special project that are required to meet corporate and department objectives. Position Skills and Experience: ? Strong communication skills and a good sense of humor ? Ability to learn quickly and then use that knowledge to solve problems effectively ? Ability to say ?I don?t know, but I can get that answer for you? and then find the answer for the client ? 1+ year of technical support experience ? Bachelors degree or equivalent experience required ? Health care, nursing, or home care a PLUS Location: Austin, TX Compensation: Highly competitive salary and benefits package Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Client Software Application Support Analyst Company: Location: Elkridge, MD Description: CRI Solutions is looking for a dynamic Client Software Application Support Analyst who is committed to delivering the highest quality service to our clients. CRI Solutions is an industry leader in supplying custom software and related products to credit unions and banks nationwide. With a 30-year history of excellence we are looking for someone who is as dedicated to success as we are. The right candidate should possess experience in a technology related field or equivalent experience. Qualified applicants should also demonstrate a personal commitment to excellence and a proven history of outstanding performance. Qualified candidates should be able to work with minimal supervision and be able to manage multiple projects. Job Purpose: The Client Software Application Support Analyst is responsible for handling daily support requests from assigned accounts. They will record all communication regarding the request in the help desk software and complete assigned tasks within client contract timeframes. The Client Software Application Support Analyst will have an aptitude for programming and strong customer service skills. A Client Software Application Support Analyst will be able to handle any request from a client with some supervision and may participate in new software installations. Qualifications: Associate’s Degree or 4 year degree or related experience or an equivalent combination of education and experience. Applicants should be able to travel on short notice. Prior Help Desk, software support, or mortgage processing experience is a plus. Prior VBA, SQL and/or Crystal Reports experience preferred. Requirements Position Competencies:  Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support CRI Systems’ products. May be expected to write documentation to describe program logic, coding and corrections Responds to telephone calls, email and personnel requests for technical support  Provide frequent communication with the client regarding the status of outstanding support requests  Documents, tracks and monitors the requests into help desk software to ensure a timely resolution  Identifies, researches, and resolves technical problems  Go on-site periodically to perform software modifications and client support  Assist with the installation of CRI Systems’ products  Has knowledge of commonly-used concepts, practices, and procedures  Relies on instructions and pre-established guidelines to perform functions of job

Job Title: Remote Desktop Support - Company: Location: albuquerque, NM Description: My name is Brian and I work for Volt Technical Resources, and we have the following job open. If you feel you are qualified please feel free to email me. Please take note YOU MUST HAVE A CERTIFCATION FOR THIS POSITION AND AT LEAST 1 YEAR COMPUTER TECHNICAN/REPAIR EXPERIENCE. Tier 1 Technician $14/hr, temporary to direct We are looking for T1 technicians that are responsible for providing distinctive customer service experiences to customers. In this role the individual will be able to effectively handle the resolution of customer issues. Acknowledge, evaluate and appropriately handle incoming calls and emails from customers. Handle multiple Citrix sessions relating to customer inquiries. Identify technical issues by thoroughly examining systems using diagnostic tools. Apply job knowledge to provide accurate and up-to-date information. Guide customer service related issues to resolution. Consistently meet productivity goals. To be considered, candidates must have the following credentials: 3 years minimum of desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus. Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking. Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems. Excellent communication and customer service skills. Genuinely care about your customer. Highly motivated and able to work independently. Take ownership for problems and follow through to resolution. Certification(s) including but not limited to: A+, MCP, CCNA, MCSE, CCNP, Net+. Candidates without certification or failing to provide supporting documentation from accredited institute will not be considered for this position. Candidates will need the following for remote set-up: High speed Internet access. Dedicated Windows based computer with XP Pro at a minimum. Quiet, private workspace. Dedicated phone line ? No VOIP A variety of shifts exist over the 24x7x 365 timeframe, some evening/weekend shifts will be required. All Candidates must pass the following ProveIt Evaluations: Call Center Technical Support, Computer Technician Skills, Technical Support Process and Customer Service Mindset Survey. A 7-Year Criminal Background Check with Education Verification and a 5-Panel Drug Test must be completed prior to start. Prove-It evaluations will be required Compensation: $14/hr Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk Technician Company: Company Confidential Location: Clovis, CA Description: Are you looking for an exiting new opportunity? If so, now is the time for change!  A Fresno area career college is seeking a Help Desk / Technical Support Technician. This is a great opportunity to use your technical and communication/customer service skills. Essential Responsibilities The Help Desk Technician is responsible for daily application support to users, installing software and hardware in desktop and notebook computers and taking phone calls/emails and assigning incidents in the ticketing system to appropriate staff (basic knowledge of ticketing system). The ideal candidate must possess a general understanding of networking concepts and be able to troubleshoot general PC hardware and network connection issues.   Qualifications Previous phone support/help desk experience and strong customer service skills is a must. This is an exciting opportunity for the right candidate as we offer a competitive salary/benefits package. Company Benefits Medical, dental, vision, life and supplemental insurance401(k) retirement plan with company matchVacation and sick payHoliday payCareer advancement opportunities An Equal Opportunity Employer To apply for this exciting career opportunity, please send a cover letter, resume and salary requirements.

Job Title: Help Desk Analyst Company: Location: Houston, TX Description:    Description    Client in the 290 Northwest Fairbanks area is seeking Help Desk Analyst to assist with troubleshooting over the phone or at kiosk support stations.   Candidate must be proficient in solving network and connectivity issues, issues related to installation of software on remote computers as well as hardware related issues.   Pay-rate is between $10.00-13.00 depending on experience     CLIENT INTERVIEWING ASAP!!   Please apply in person with a resume and 2 forms of ID that will show proof of citizenship.  We are interviewing Mon-Fri from 8am-3pm.     Staff Right, Inc. 14121 Northwest Freeway - Office B Houston, TX 77040 Phone: Register to View Fax: Register to View www.staff-rightinc.com (290 in the Fairbanks Plaza)   Requirements The ideal candidate will have the following skills and experience:   2-3  years help desk and/or desktop experience. Strong telephone based PC troubleshooting skills. Experience with ticketing systems. Bilingual candidates (English and Spanish) highly desirable.    Previous call center experience.   Must be able to work a flexible shift to include weekends and late nights if scheduled Pay-rate is between $10.00- $13.00 depending on experience Please apply in person with a resume and 2 forms of ID that will show proof of citizenship.  We are interviewing Mon-Fri from 8am-3pm.

Job Title: Help Desk Analyst Company: Company Confidential Location: Baton Rouge, LA Description: We are searching for a HelpDesk Technician in the Baton Rouge area for a full-time, permanent position with at least 2 years of related experience. Required Skills:  Installing, configuring, and troubleshooting Windows Operating Systems. Working with Active Directory, Microsoft Exchange and Microsoft Office. Experience with DNS and DHCP. General server, laptop and workstation hardware skills with the ability to upgrade, install, and troubleshoot. General networking knowledge. Working with Blackberry and Windows Mobile devices, including Blackberry Enterprise Sever and Active Sync. Not Required but Preferred:  Experience with SQL and Microsoft Access. Experience with Cisco firewalls, routers, switches, and VoIP phone systems. Any Microsoft or Cisco certifications. Required Duties:  Troubleshoot and resolve day-to-day issues with PC’s, Printers, Servers, and Software via telephone and email requests. Diagnose and resolve printer issues. Manage Symantec Backup Exec jobs and log. Managing McAfee Virus Scan Enterprise Edition. Managing Shavlik Windows patch management software. Install and configure PGP Whole Disk Encryption on company laptops. Monitor and support server performance, disk space, and usage. Prioritize and schedule multiple problems. Install software and software updates. In charge of PC replacement as older machines are cycled out. Assist users with AV and Video Conferencing systems. Provide technical support of any other nature to employees. Occasional travel to remote sites that may include overnight stays. Soft Sills Required:  Must have good communication skills.  Must be polite, courteous, and enjoy working and serving others. Must be motivated, able to work individually, as well as with members of a group. Must be well organized. Must be able to work in a professional environment, including business dress. Must be able to work under pressure and deal with deadlines.

Job Title: Help Desk Agent- Charlotte, North Carolina Company: PEQ Consulting Location: Charlotte, NC Description:  PEQ is a national IT Services and Solutions company offering a complete menu of Services and Solutions to support business IT requirements. With extensive years of IT experience, PEQ offers Services and Solutions in a wide range of industries. Our approach allows us to provide a center point of strategy, project management, technical services, software training and project logistics. Whether you need help with specific project or on-going day-today support, PEQ delivers exceptional Services and Solutions for all IT needs.  Summary of Position:  The Help Desk Agent located in Charlotte will provide hardware and software support to on-site clients.  . This position has no supervisory duties. Essential Duties and Responsibilities include but not limited to the following.  Other duties may be assigned to meet business needs. Provides Tier 2 support to resolve issues.Performs account creation and maintenance for key client software(ADP, Email, VPN, Dealer Track).Knowledge of conference room set-up as required.Conducts inventory assessment as required.Proficient in Windows 2000 and XP environment.Proficient knowledge of Microsoft Office products (Word, Excel, Outlook).Proficient in installing and configuring complex hardware / software applications.Proficient in troubleshooting skills for first call resolution. Qualifications / Requirements Excellent written and verbal communication skills.Strong analytical and interpersonal skills.Ability to work independently and with minimal supervision.Excellent customer service skills.Keyboard touch typing.Excellent documentation skills for recording calls and histories.Proficient in Active Directory, Windows 2003 environment, Windows 2000 Operating Server environment, VPN, FTP and Networking. Education / Training / Experience Minimum of two (2) years experience in a Help Desk environment.Minimum of one (1) year experience with PC and laptop repair, deployments,and general OS basic network support.High School Diploma or GED required, Associates Degree preferred.Certification in A+, Network +, or MCP preferred.