Help Desk Analyst Jobs

Job Title: Helpdesk Specialist- Call Center- Houston,TX Company: HLP Solutions Location: Houston, TX Description: Helpdesk Specialist- Call Center Experience HLP Solutions has partnered with a leading Mortgage Servicing Company that is part of a Fortune 25 Company. Thier national call center needs a Helpdesk Specialist to enjoy a successful career working with the latest technologies. This candidate will take calls and process email requests to Helpdesk. Collects information on the problem and/or request and fills out a ticket in the Service Desk. This includes assigning the ticket to the appropiate Helpdesk Specialist I, II, III. Responsibilities: -Monitor and prioritize help desk tickets by logging, assigning and escalating issues for resolution. -Recieve phone and voice mails to Helpdesk and involved in Desktop support. -Collect information and enter tickets into Service Desk Remedy. -Assign tickets to Level 2 and Level 3 Specialist. -Minimum of two years experience supporting end-users with hardware and software issues in a Windows environment. -Previous experiences supporting a call center, with Windows Servers, and/or with Help Desk Software (Remedy, Altiris) are preferred. -Create, reset and delete network and other systems passwords. -Working knowledge of TCP/IP and Ethernet networks. -Knowledge of various software applications and hardware equipment. -Bachelors Preferred. Help Desk Certification is a plus. Bilingual is a plus. Send your resume to Jennifer York at Register to View HLP Solutions, founded in 1999, is a Recruiting and Staffing Search Firm specializing in placing Information Technology, Telecommunications, Engineering, and Professional consultants nationwide into contract, contract to hire, and direct positions. Our team is a select group of experienced, Honest, Loyal, and Professional talent acquisition specialists, ready to help find the right opportunity for you. If you or someone you know is a good fit for this position then respond with a word resume and your requirements. www.hlpsolutions.com We also have a great referral program.

Job Title: Tier I IT Support Specialist Company: Dexisive Inc. Location: Frederick, MD Description: The successful candidate will have experience with a variety of information technology backup/recovery technologies. Under close supervision, assists in providing quality customer service in an environment requiring teamwork, efficiency, cross training, and continuous improvement. Maintains knowledge of industry developments to ensure that products and services are state-of-the-art. Responds to customer needs in a quick and efficient manner. Maintains a basic knowledge of information technology products and services, and coordinates activities with Tier II/III staff. Excellent communication and interpersonal skills are required. Prepare Trouble Tickets at the standard of accuracy and detail necessary to identify all contacts associated with the troubleshooting, resolution and coordination of the ticket. Ensure all trouble ticket fields accurately reflect the nature of the outage and resolution. Maintain superior customer relationship skills while responding to requests for storage/failover assistance. Respond to queries received via telephone including voice mail, electronic mail or U.S. mail. Prioritize all requests for action. Reviews, coordinates and processes all customer requests for closure. When unable to successfully resolve requests for assistance, perform basic problem diagnostics to escalate problems to the appropriate area of resolution. Generate TTs; provide TT statistical data as required; produce metrics identifying customer counts, quantity of calls, and TTs processed.DoD security clearance required. Shift work required.Dexisive seeks talented people that share our corporate values. We value COMMITMENT between Dexisive leaders and their team members; Dexisive and its clients; and Dexisive and its business partners.

Job Title: HELP DESK TECH IT Company: Health East Location: Saint Paul, MN Description: To provide a single point of contact for all HealthEast internal users of information systems to report problems and/or request assistance or information, and to provide follow-up and appropriate communication through resolution of a problem or request. Receive, log, identify, and classify problem / trouble calls reported to the help desk via telephone or e-mail. Process problem / trouble calls appropriately. Perform problem follow-up in a timely manner.Provide management reports to senior M.I.S. management. Qualifications: Education:High school graduate or equivalent.College degree or technical school certificate is a plus.Experience: Minimum of two years experience.Special Knowledge, Skills, and Abilities: Excellent communication skills, both verbal and written. Knowledge in the areas of microcomputer, minicomputer, and mainframe software and hardware, particularly NT, LANS, desktop software, and printers.Ability to troubleshoot effectively over the telephone. Strong problem determination skill set.Able to work 12-hour shift, including weekends and/or holidays.

Job Title: Desktop Support Analyst Company: MWW Group Location: East Rutherford, NJ Description: Provide technical end-user desktop computer support as needed.  Installs, configures and troubleshoots desktop systems, workstations, servers and network issues that cannot be provided by Enterprise Service Desk.  As the IT support for issues escalated from the Enterprise Service Desk (if applicable), resolves end user’s desktop computer issues that may include but not limited to loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, perform daily backup procedures, liaise with 3rd party software/ hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware.  Troubleshoots problems applying established techniques, procedures or specific standards described in organizational operating guidelines.  Demonstrated teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position. Education and Experience: This position requires an Associate’s Degree and/or 6 + years equivalent End User computer support work experience.  Additionally, the position holder should have an advanced knowledge of various MAC and/or PC software and hardware equipment, advanced LAN/WAN knowledge, as well as the ability to analyze and solve complex computer related problems.  Previous experience in troubleshooting, hardware, network and remote access problems is required.   Specialized Skills and Competencies required to perform the work: Skills Required Proficiency LevelMAC and/or PC operating systems AdvancedWindows 2000, NT, XP AdvancedOS10 AdvancedMS Office Suite (Word, Excel, PowerPoint, Access), Outlook AdvancedInternet Explorer AdvancedWordPerfect AdvancedTCP/IP AdvancedDell Servers, Desktop and Laptops AdvancedHewlett Packard Servers and Desktops AdvancedTroubleshooting remote access & network issues AdvancedLAN/WAN AdvancedCustomer focused AdvancedTeamwork  AdvancedProblem solving AdvancedCommunication – listening and speaking AdvancedAttention to detail; follow up Advanced    To apply online please go to https://jobs-mwwgroup.icims.com/jobs/1266/job?&sn=monster

Job Title: Technical Support Specialist Company: Fujitsu Location: Richardson, TX Description: Fujitsu is a leading provider of customer-focused information technology and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position us to deliver comprehensive solutions that open up infinite possibilities for our customers' success.About Fujitsu Network Communications Fujitsu Network Communications Inc. is an innovator in Connection-oriented Ethernet and optical transport technologies, and is a market-leading provider of SONET, WDM, and packet optical networking solutions. Fujitsu enables its customers to migrate to fully converged packet optical networks that improve performance and profitability. Over 400,000 Fujitsu network elements have been deployed by all major carriers across North America. Fujitsu maintains a longstanding and highly-regarded position as a market leader by providing best-in-class data networking solutions optimized for Ethernet aggregation, transport and service delivery. For more information, please see: http://us.fujitsu.com/telecom .   This position requires a highly motivated individual to perform development of methods of procedures (MOP) fro on-going product/engineering support for Optical transmission and Data communications systems.   Primary responsibilities:   Work assignments are complex in scope and require the application of advanced engineering theory, methods and techniques to the resolution of complex integration solutions.   Work involves the analysis, evaluation and planning of approachand procedural solutions to meet customers requests.  Diagnose and solve technical problems in multi-tier customer networks.   Provide system status to field technicians and all levels of management.  Conduct tests and investigations of a complex nature in the design, development or evaluation of devices, systems or applications.    Act as a project leader for a major portion of complex technical projects requiring the engineer's ability to determine needs for equipment and supplies required to complete a project.   Must possess better than average verbal and written communication skills.Provides technical level support for internal and external customers migrations and system integrations.Provides technical support including test and turn up of new equipment, network configuration and participates and lead in network migrations.Coordinates or provides technical support for Lab Evaluations to simulate equipment or software failures to investigate solutions and preventative maintenance procedures.Serves as a customer liaison and provide information or clarification on equipment operation and provisioning.Provides in depth technical support to customers and technical services engineers resources, including identifying problem sources and recommending solutions.Assist with Lab Evaluations to simulate equipment of software failures to investigate solutions and identify preventative maintenance procedures.Validate customer written methods of procedure (MOP) for specific projects as required.Requires 30% travel to customer locations for team assistance in revenue generating field and project related activities.   In depth knowledge of Sonet, DWDM, Ethernet, and Data communications networks. Broad working knowledge of network and management and monitoring systems. Hands-on experience troubleshooting complex telecom and Data com equipment and networks. Experience working with end-customers for product evaluations and resolution of product field issues. Experience generating and executing product evaluation test plans. Strong interpersonal and communication skills - written and verbal. BS or equivalent field experience in telecommunications. 5+ years related experience.

Job Title: Sr. Customer Support Engineer --Windows Servers Company: Navisite Location: San Jose, CA Description: Job title: Sr. Customer Service Engineer, Windows ServersReporting To: CSE Site ManagerJob Code: SCSE-SJLocation: San Jose, CA** NOTE: Only local candidates will be considered--Principals Only--NO AGENCIESWho We Are:NaviSite (NASDAQ SC: NAVI). NaviSite is a leading provider of cloud-enabled enterprise hosting and application management services. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com.Benefits: We offer a generous compensation package including a competitive salary, full medical/dental/life/disability insurance, 3 to 5 weeks vacation, and stock options for all employees. We also offer extensive training in the most current technologies, as well as, college tuition reimbursement.What You Will Do*Sr. Customer Support Engineer:Reporting to the CSE Site Manager, the Senior Customer Support Engineer is responsible for providing daily technical support for customer issues as identified in the Remedy Call Management System. Will *own* the problem through resolution. Will respond to all remedy tickets in an expedient manner, providing clear and informative status entries, resolution entries and quality assurance closure with the customer. Will work to identify the root cause of any customer issue and strive to incorporate solutions that are correct, with zero rework. Provide leadership and mentoring pertaining to customer relations, technical expertise, effective communication and teamwork.Responsibilities:The Customer Support Engineer will be in charge of maintaining a Windows-based server environment with over 1500 servers. Some responsibilities include:* Perform Windows system server builds * Windows system builds include Windows Server 2008 Enterprise, Standard and R2* Setting up active directory domains\sites\DNS* Configuring and supporting terminal services on windows servers* Setting up and supporting windows print servers and printers* Support and troubleshoot Microsoft IIS operations and performance issues* Setting up windows performance monitors and evaluating logs to determine performance problems or recommending steps to remedy a situation* Creating group policies in windows AD* Troubleshooting windows blue screens and documenting them* Advanced hardware troubleshooting and replacement on windows server systems* Project creation and execution on firmware upgrade\OS upgrades\hardware upgrades* Work out of our Remedy ticket tracking system to work on Trouble Tickets and Change Requests* Perform changes to customer systems while following strict guidelines for SAS70 compliance * Citrix, HP Data Protector, Evault, Vmware and Trend is a plus* Maintain 7x24 support of the Internet host servers; NT* Rapidly evaluate/respond to all Remedy tickets with appropriate status entries, resolution descriptions and closure updates. * Communicate with customers from problem identification through problem resolution regarding technical support.* Continuously strive to improve the call closure cycle through documentation, resource enhancements and teamwork.* Work change window events around NaviSite's Data Center procedures.* Work with other operation support teams to improve process flow.* Be on an on-call rotation with the rest of the teamWhat We Are Looking For--Sr. Customer Support Engineer:5+ years of relevant experience; excellent technical skills; the ability to communicate effectively; work well as a team; handle independent responsibilities; knowledge of the capabilities and limitations of Servers. Expertise in Windows 2000-2008. Experience with configuration, installation and troubleshooting of WinXP, Win 2000, Win 2008, NT systems. Knowledge of Compaq hardware.* UNIX and Linux experience a plus* BS Computer Science, Computer Information Systems, or equivalent. Microsoft Certification Systems Engineer *MCSE preferred* Familiarity with TCP/IP network environments, including DNS and SMTP mail.* Experience with Microsoft Internet Information Server (IIS)* Must possess solid written and oral communication skills.* Strong project/program management experience.All correspondence will be held in the strictest confidence. We are an Equal Opportunity Employer.

Job Title: Desktop Support Analyst Company: Mary Bird Perkins Cancer Cente Location: Baton Rouge, LA Description: The Desktop Support Analyst is the primary point of contact for end users to receive support and maintenance on desktop computer systems; ensures proper computer operation so that end users can accomplish business tasks; installs, diagnoses, maintains and upgrades all PC hardware and equipment; and acts as an internal consultant in specialized projects and products at at Center facilities.Qualifications:  Bachelor's degree in MIS or ISDS, or equivalent work experience.  A+, Dell Certification, Optiplex and/or Microsoft Certified Professional preferred.  Minimum of three years experience with both telephone and on-site based delivery of mainframe, microcomputer, and LAN support services, including problem analysis/resolution and installation.  Excellent communication and customer service skills.  Ability to use a standard personal computer keyboard, CPU and monitor, as well as lifting (up to 50 pounds), extensive bending, stretching, crawling and/or flexing at the knees.

Job Title: Customer Support Specialist Company: Iredale Mineral Cosmetics Location: Bennington, VT Description: Click To ViewCUSTOMER SUPPORT SPECIALISTAre you bright, cheerfuland internet savvy?Then Iredale Mineral Cosmeticswould like to hear from you!In this role you would surprise anddelight customers with exceptionalengagement, while completing allaspects of order fulfillment in a cozybustling team environment.Experience in customer service andattention to detail is required.Fluency with computers, the Internetand software applications including:Microsoft Office: Outlook, Word &Excel is desired.Excellent communication skillsboth verbal and written andorganization skills are a plus.You must be able to relate to allkinds of people and possesses abalanced sensitivity to customerconcerns and business needs.We have full time openings withvarying shifts including nightsand weekend.Great benefitsplease send resume Register to View Posted in the Bennington Banner

Job Title: Network Technical Support Specialist Company: Sapphire Technologies Location: Gilbert, AZ Description: Job DescriptionThe Technical Support Specialist will be providing assistance to customers through email, web, phone, and instant messenger.  Duties will also include technical assistance to the instructor community and providing regression testing on legacy hardware to determine compatibility with newer curriculum products.  *  Engage in live customer transactions via phone and instant messenger*  Resolve incoming emails and web submissions using dynamic knowledgebase and technical knowledge*  Maintain excellent working knowledge of general practices and procedures to apply them to customer inquiries*  Validate the reliability of specific hardware and software combinations used for the hands-on lab components*  Must have effective comprehension and communication skills*  Be able to use a PC and have experience using the internet, browsers, and search engines *  One to two years of post secondary education with exposure to Networking; current or past experience with Cisco's Networking Academy and curriculum products (CCNA, CCNP, Security, Wireless, etc) a plus*  More preferably, CCNP certification *  Ability to configure networking devices and perform lab activities *  Knowledge of Cisco's IOS and its features *  Ability to troubleshoot small network implementations and document solutions*  Strong attention to detail*  Solve and troubleshoot with the ability to implement creative approaches and methods*  Must be a team player with positive attitudeSapphire Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a

Job Title: Help Desk Analyst Company: Vaco, LLC Location: Richmond, VA Description: Vaco Technology is seeking a Help Desk Analyst for a contract to hire opportunity in the Richmond, VA area.This position provides computer related support for company. Selected candidates will be assigned to answer phones and provide resolution for technical issues to the best of their ability during their work shift.Primary Responsibilities: 1) Answering help desk phones. Selected candidates will be assigned to answer phones and provide resolution for technical issues to the best of their ability or escalate to appropriate groups when the issues are more complex. 2) Track support calls via the corporate online call tracking system and follow up with open tickets. 3) Provide on-call support after hours. Required General Skills: 1) Excellent customer service skills, methodical trouble shooting skills, excellent communications skills (verbal and written). 2) Prompt for work shifts. Dependable with work assignments. Required Technical Skills:1) 2+ years experience. Vaco can offer: *401K Plan *Holiday pay after completion of 1,000 regular project hours *40 hours vacation pay for every 1,000 regular hours worked *Long Term Disability Do you know someone who is the right fit? Call today and learn more about our referral program. We are unable to sponsor H1 status at this time. Please send resumes in Word format to Register to View for consideration.