K Jones Location: Massapequa, NY 11758 ... erience in leading cross-functional teams. Succeeded in meeting and exceeding all customer service and technical support goals.AREAS OF EXPERTISEGENERAL MANAGEMENTPERFOR MANCE ANALYSISQUALITY ASSURANCECLIENT DATA ASSESSMENTTEAM MANAGEMENT AND DEVELOPMENTRECRU ITING & HIRING PERSONNELLEADERS HIP SKILLSSITUATION ANALYSIS Demonstrated uncompromising expertise in account maintenance, problem solving, troubleshooting, staff support, and planning / proactive procedures implementations. Leading by example and worked successfully on every aspect of a helpdesk from level 1 to management.Profi cient in synchronizing major hardware and software implementations and operating systems, as well as c ...
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G Mendelsohn Location: Rochester, NY 14612 ... Over 17 years' experience in information technology. w Wide knowledge of operating systems, databases, applications, and hardware. w Superb customer skills; strong ability to manage multiple team members in a virtual environment for customer problem resolution. w Ability to learn and understand new technology quickly. w Well organized, detail oriented, self-starter, works well in fast paced and high stress environments.PRO FESSIONAL EXPERIENCE Global360, Inc. / eiStream / KoFile Rochester, New York Sr. Software Support Engineer January 2002 to November 2009 w Remote end user support of Business Process Management (BPM) ...
95 hits
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S Mccall Location: Orlando, FL 32812 ... 008 - 2010 | Computer Systems Technology 1 and 2o 400+ hours on Student Helpdesk providing desktop support for faculty and staff.o Configured Symantec Altiris WinPE for imaging machines via PXE that was 10X faster than the previous DOS-based solution.o Automated installation of Trend Micro Antivirus campus-wide using Symantec Altiris.o Lead small team in scripting and implementing a daily back-up solution for faculty databases using Microsoft Robocopy.o Abdicated the use of Oracle (Formerly Sun) VirtualBox as a testing environment tool for training program.TECHNICA L SKILLSo Passed CompTIA A+ and Network+ certification exams with scores over 800.o Installing, configuring, troubleshoot ...
93 hits
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C Griffin Location: Manassas, VA 20109 ... versity, Hoffman Estates, ILGPA 3.5/4.0Studies focused in application development, IT project management, database introduction, technical planning, and business case analyses. Group work was done on certain prototypes for numerous desktop applications.Com puter Science August 1980 - December 1981Northern Virginia Community College, Manassas VAGPA 2.5/3.0Studies include in-depth instruction in the most widely used computer applications using word processors, spreadsheets and databases with presentation software.EXPERIE NCEHelpdesk Specialist 2 March 2006 - PresentBAE Systems Inc, Sterling, Virginia2005- ...
91 hits
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V Hightower Location: Riverdale, GA 30274 ... computers. I am great at customer service, I would never like to see a customer unhappy.EDUCATIO N:Lovejoy High School 2000Everest Institute Patient Care technician 2009EMPLOYMENT HISTORY:Wal-Mart 10-2000/ 06-2006Wild Bean Cafe (BP) 3-2008/ 12-200 ...
89 hits
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G Watkins Location: Cordova, TN 38018 ... ive Direcroty; ● MS Office Suite: Word, Excel, PowerPoint, Outlook ● GroupWise, Lotus Notes, I-Manage, PC-Docs , Citrix Client, ● WordPerfect, working knowledge of Oracle 8i, LYNX, User Management ● Web Page Design, HTML, Front Page AS400 Midrange Systems ● AS400 Operation Backup, Configuration; OS Administration: User Profiles; System Security ● PTF/CUM, As400 Query, BRMS, SST, Synon, CL, DFU, SEU, SDA,SQL, SDLC ● Hawkeye, Aldon, GMI (SunGard Futures) Transfer, EDI Gentran Mapping. ● RPG / COBOL, some JD Edwards-World Vision, PeopleSoft, AS400Disaster Recovery ● OS/400 software upgrades, PTF, BRMS, Robot, mirroring technologies, perfo ...
87 hits
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D Layfield Location: Annapolis, MD 21403 ... n the telecommunicatio ns industry. Extensive experience with managing networks and wireless devices. Excellent skills and utilization in MS Office to include Word, Excel, PowerPoint and Project, providing technical support for users to ensure proper maintenance of workstations, printers and peripherals. Expediently respond to user's service requests and resolve trouble tickets to maximize system up-time. Deploy new workstations and printers installing operating systems and applications. Recognized for exceptional billing analysis skills including resolving vendor invoice disputes which resulted in employer's receiving vendor credits of $268K. Proven leadership in customer service and abi ...
85 hits
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R Hebert Location: Magnolia, TX 77354 ... for hardware, software systems. I have been A Plus and N Plus trained. Along with numerous computer and networking classes within the Information section of the Houston Police Department, I have customer service representative and office administrative experience. I dealt with end users and co-workers on a daily basis, by phone support, remote and/or in person. I am retired from the Police Department and am looking to find a job closer to home. I enjoy helping people resolve problems with computer issues. I have worked in this type of environment for 27 years and would like to stay in the field. I am looking for a Helpdesk or Desktop position. Entry level is acceptable to climb up into ...
83 hits
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A Carter Location: Hilliard, OH 43026 ... rformance-orie nted, team player with recognized strengths in teamwork, professionalism and customer service, and a solid history of success in project leadership, workplace supervision, and report preparation.SELE CTED CORPORATE CONTRIBUTIONS· Assisted in the installation, setup and configuration of new workstations, servers, and printers at several of over 150 Nuclear Pharmacies located throughout the United States.· Researched, planned and supervised a 3-day project to repair, configure and upgrade laptop hardware and software for all sales managers and consultants.· Co-led a project to convert users from Novell GroupWise to MS Outlook 98. Project was completed ahead of schedule ...
81 hits
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D Metzler Location: Sacramento, CA 95821 ... on, quality, and efficiency. Proven ability to communicate effectively with executives, management, customers, and staff. Possesses enthusiasm toward the achievement of organizational objectives. Exhibits an honest work ethic with the ability to excel in fast-paced, time-sensitive environments. Work with others to resolve complex issues.TECHNICAL SKILLSPC/LAN Workstations/Lap tops: DOS 6.2; Windows 95 & 98, NT 3.1, 4.0, Win 2000/AD, XP; NT Server 4.0; PC COE; Exchange 5.5; Novell 5: Terminal, peripheral and software support: Service Management Center (BMC Remedy); ITIL Certified; Remote Desktop/Terminal Services; Citrix; Shiva/VPN; PC Anywhere 10; Remote Access 32; Landesk; Norton A ...
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