Help Desk Jobs

Job Title: Field Service Technician Company: Bridgeway Solutions, Inc Location: Atlanta, GA Description: Bridgeway Solutions, Inc., the authorized Datacard sales & service organization in the Carolinas and Georgia, has an immediate opening for a Field Service Technician. This position is based in the metro Atlanta area and reports to the Director of Operations. The Field Service Technician will be responsible for the installation, maintenance, and service of a variety of identity-related hardware and software solutions, including: ID card printers and accessories; resource accountability systems; Thermal wristband and label printers; access control systems; and plastic card embossing equipment. The successful candidate will have a strong background in the installation and maintenance of electro-mechanical equipment, proven computer skills (Windows XP, Windows 7), a solid work ethic and a desire to learn. An associate degree or equivalent experience in a related field is required; a working knowledge of computer database management (Access, SQL) is preferred. Candidates must possess excellent written and verbal communication skills. Overnight travel is occasionally required in this position. We provide a competitive base salary, healthcare insurance, generous 401k retirement plan, automobile allowance, personal computer, ongoing training, paid holidays/vacation and more.

Job Title: Technical Support Specialist (Blues) zOS Logical Security Company: IBM Location: Dubuque, IA Description: [WhyIBM_spot3_350x100.jpg] Build the career you want ITD's mission is to leverage IBM's global scale and advanced technology to deliver standardized solutions that are more automated, repeatable and globally integrated. Through our strengthened global position, clients gain cost advantages, access to industry-leading skills and access to IBM's scale and overall flexibility. ITD's Technical Services Delivery Center in Dubuque, IA, is focused on increasing ITD delivery quality. Integrated Technology Delivery (ITD) brings together all of IBM's service delivery capabilities for Strategic Outsourcing. ** This position is located onsite in Dubuque, IA, no remote work is available and relocaiton would be required.*** IBM's new Technical Services Delivery Center, in downtown Dubuque, Iowa is seeking Technical Services Specialists that will be responsible for evaluating and implementing security on z/OS (Mainframe) systems. Applicant must demonstrate a high degree of knowledge and significant awareness of information technology and system security knowledge associated with security software such as RACF, CA-ACF2, CA-TopSecret, firewalls, Secure FTP, SSL and Digital Certificates. Incumbent assesses situation to determine problems. Problems are not routine or standardized and come with a new set of challenges to be overcome in order to protect the customer's infrastructure and ensure security compliance according to security policy documents. Applicant must also be able to properly apply the controls in those security policy documents and provide guidance to other support teams, sub system support teams, business controls and the customer. Excellent verbal and written communication skills are required. Must be well organized and a team player. Primary Job Responsibilities: *Provide security technical support for multiple customers running on z/OS operating system. *Manage z/OS security system settings and assist technical support teams with system and subsystem security for mainframe computing environment. *Develop new procedures or processes independently or through the team to complex problems, analyze situations, implement solutions as needed to remediate issues. *Use existing and implement new procedures and standardized tools to resolve problems and provide input into the implementation of enhancements to prevent problems from recurring. *Evaluate and assist in configuring software product interfaces. *Support upgrades of IBM-supported products. *Test new release and maintenance upgrades for the z/OS security systems. *Implement new procedures or processes independently or through the team to resolve problems, analyze situations, and implement solutions as needed to remediate issues. *Keep accounts audit ready as required by IBM Corporate and commercial accounts standards *Effectively negotiate with technical peers, and occasionally with customers, to implement technical solutions. Typical skills used in this role include: *Knowledge of security requirements for z/OS sub system products such as: CICS, DB2, IMS, MQSeries, omegamon, CA1, CA7, CA11, RMM, TWS, Unix System Services(USS)* *Knowledge of RACF, CA-ACF2, CA-TopSecret, firewalls, SSL and Digital Certificate, Secure FTP. *Data analysis and report writing skills including RACFRW, IceTool, ETF/A, JCL, SAS, DB2/QMF, DB2/SQL. *Comprehensive knowledge of security policy documents. *Program coding skills: REXX, SQL, C, Java, Visual Basic, Microsoft Access. Required * At least 1 year experience in at least one or more of the following: Support of a z/OS environment, and/or support of security software (RACF,CA-ACF2, CA-TopSecret). * At least 1 year experience in at least one of the following: installing, trouble shooting, testing, planning and configuring relevant technologies. * English: Fluent Preferred * Associate's Degree/College Diploma in Information Technology * At least 3 years experience in at least one or more of the following: Support of a z/OS environment, and/or support of security software (RACF,CA-ACF2, CA-TopSecret). * At least 3 years experience in at least one of the following: installing, trouble shooting, testing, planning and configuring relevant technologies. * At least 6 months experience in LEAN methodologies * At least 6 months experience in problem/change tools * Certified in CISSP Additional information [EMBED] IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Title: Administrative Support Specialist Company: Location: San Diego, CA Description: Midsize business service corporation with multiple international locations seeks an administrative specialist to support an executive team and provide great customer service. Must be fluent (written and spoken) in both English and Spanish, must be proficient in all Microsoft Office applications, have at least 5 years of office corporate experience and professional demeanor. Monday-Friday 8-5pm. We offer great salary and benefits. Position based in Chula Vista, CA. Please submit your resume to email above.

Job Title: Application Support Engineer Company: Citizens Financial Group Location: Cranston, RI Description: 364906 Responsibilities Support Engineer II will provide support in a production and development environment. Some local travel and the ability to participate in a 24x7 support rotation are required. Monitor, troubleshoot and repair application software issues. Escalate to Senior Support technician as necessary. Uses fact finding techniques and analytic tools to identify problems Takes a systematic approach to problem solving Looks beneath the surface to identify root cause Recognizes the need to escalate problems to a higher level Delivers the performance that colleagues require Takes personal ownership for problems-follows through to ensure that solutions meet needs. Effectively documents solutions Ensures knowledge transfer to work group/project peers Perform application upgrades for third party vendor supported software applications Addresses and resolves routine issues (contact/escalate to vendor through Helpdesk or agreed upon problem resolution methodology) Coordinates Activities with Vendor personnel (vendor presentations, site visits, prepare for installations, etc.) Support applications within predetermined and agreed upon Service Level Agreements (SLA's) Adhere to problem management practices that focus on root cause analysis and prevention of future problems Adhere to a strict Change Management policy to ensure timely notification, testing and approval for ALL systems and application related changes that impact the environment Adheres to department policies and procedures Has input to department policies and procedures Work with other Application Support teams to resolve issues that may impact optimal performance of an application Works within a small or large systems team and contributes independently. Is reliable, dependable, and trustworthy Understands Roles and responsibilities with in the team Helps to define objectives for the team, working well with CSG teams and external group teams Enhances team productivity by helping others Has strong communication skills (verbal and written) Writes clear, audience aware and business-like e-mails, status reports and summaries. Writes clear and concise technical documents. Participates appropriately in team meetings, providing in occasional opportunity to address a small group Writes conclusive e-mails when resolving issues with the user community. Writes comprehensive DAD documents. On occasion, addresses a small group on a technical subject or presents a demonstration of a system. On occasion, runs a project level meeting. Supports application related projects Maintains status of project responsibilities Facilitates in planning, estimating, and reviewing tasks for application based activities Able to review requirements and evaluate risks/benefits for a low to moderate impact project Able to prepare implementation plan and contingency plan for supported applications for low to moderate impact projects Able to develop a mid-size project plan with low to moderate impact projects using standard project management software Identifies risk areas and implements preventative measures Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays. Demonstrates leadership abilities Provides technical supervision on small projects. Able to work across functional teams to achieve group goals. Identifies and resolves technical issues and communicates to the team. Qualifications 3+ years Experience in Application Support Proficient knowledge of at least two of the following MQ Series, Websphere, ASP, .NET, HTML, and/or Java a plus Strong understanding of windows and unix based infrastructures. Must be highly proficient with Microsoft Office tools Must be a self starter and team player Must be able to maintain composure under pressure. Other Information Hours per Week: 40 Work Schedule: Monday-Friday 8:00AM-5:00PM Equal Employment Opportunity RBS Citizens, N.A. is an equal opportunity and affirmative action employer. RBS Citizens, N.A. does not discriminate on the basis of race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic. Search for this position with the Reference Code 364906 entered in the Job Opening ID section of your search. If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id Register to View -3751

Job Title: CSR RDM - Sr. Helpdesk Analyst Company: Ohm Systems, Inc Location: Norfolk, VA Description: Candidates Must have Active DoD Clearance******Should also have prior NMCI experience***Helpdesk Senior/CSRUnder general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Creates and maintains user login identification (userid) information and login scripts. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends.Remote Desktop Management teams are regional groups of highly skilled Service Desk Operations Customer Service Representatives (CSR) that are intently focused on remotely resolving tickets that are currently dispatched to Field Services. Similar to a Field Services group, currently the RDM functions in a Queue Manger and CSR model. The main inflow of tickets sent to RDM comes from the NMCI Service Desk, RDM uses remote desktop technology and on-site support knowledge of the regional customer environment to resolve tickets for bases in their region.

Job Title: PC Helpdesk Specialist Company: Krones Location: Franklin, WI Description: KRONES, Inc. is a customer-driven, world leader in the design and manufacture of high speedequipment for the packaging industry and is looking to add a talented individual in our IT department: PC Tech: Working with our IT Technical team your primary job duty will be to log and resolve Level I and Level II Help Desk calls. You may also assist in the installation and deployment of IT controlled desktop and laptop computers. You will also provide additional support in repair of computer hardware and software. A minimum of 2-3 years of experience in Windows XP/Help Desk support required. Must be able to work independently on projects and in conjunction with IT personnel and/or end users. Help Desk Level I & Level II experience and excellent customer service are very important in this role. KRONES, INC. offers a outstanding salary and benefits program including a generous benefits package, 401(k) program with a generous match, vacation/personal day policy and a discretionary bonus program plus excellent opportunities for professional advancement. If you are looking for an exciting, challenging and fast-paced opportunity and want to join an industry leader, please fax your resume including salary requirements to Register to View or submit to: KRONES, INC. Attn: Human Resources 9600 S. 58th Street Franklin, WI 53132 Register to View EOE

Job Title: Senior Applications Support Specialist Company: Survey Sampling Location: Shelton, CT Description: Survey Sampling International (www.surveysampling.com) is the premier global provider of sampling solutions for survey research. SSI reaches respondents in 72 countries via Internet, telephone and mobile/wireless. Client services include questionnaire design consultation, programming and hosting, and data processing. SSI serves more than 2,000 clients, including 48 of the top 50 research organizations. Founded in 1977, SSI has 17 offices in 15 countries. As the leading supplier of samples for survey research, we have experienced consistent and exciting growth and now have an opening in our expanding organization. POSITION SUMMARY The Senior Applications Support Specialist will provide support and administration of MS Dynamics applications (AX 2009 and CRM 4.0) along with supporting software. Perform configuration updates and troubleshoot business user issues across the platform, working collaboratively with hardware and network support personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES These include the following. Other duties may be assigned at the discretion of management in the context of the role. Support end users (globally) on MS Dynamics CRM 4.0 and AX 2009, providing troubleshooting services over the phone or in person. Provide feedback to the project manager and software development team on end user requests/issues and software problems. Assist in documenting relevant processes and procedures. Occasional facilitation of training sessions in classrooms or via webinars. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor's degree in related field or equivalent work experience. Must have experience in handling user support requests, working directly with end users to interpret and analyze requirements and developing and delivering appropriate solutions. Must be able to work collaboratively in a team of multi-disciplined technicians and management Must be experienced in Microsoft applications and platforms at an enterprise scale. Experience in CRM and / or AX 2009 is highly desirable. Administration of MS Dynamics CRM Experience with entities, attributes, workflows, templates and reports in MS Dynamics CRM Knowledge of the MS Dynamics for Outlook and web application Good general understanding of client server and web application architecture and supporting platform software (IIS, SQL Server). Must have lead or supported multiple application implementations Strong business analyst skills including specification development and application testing. Specialized Skills: Expert Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat. MS Dynamics CRM Certifications preferred Celenia CRM Connector 4 experience is a plus CMS experience (Sitecore) experience desirable SharePoint administration experience Communication Skills: Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas. Strong presentation skills. Analytical Skills: Excellent problem solving ability. Ability to analyze qualitative data. Demonstrated ability to manipulate and analyze data from disparate sources. Strong analytical, critical thinking and forecasting skills. Exceptional analytical, quantitative and deduction skills. Team/ Independent Worker: Ability to work both effectively independently and harmoniously with a team. Ability to build relationships and work well across functions. Experience in a collaborative team environment, sharing workload and responsibilities. Time & Project Management: Ability and willingness to work a flexible schedule and be on call for emergencies 24 x 7. Some after- hours and weekend work may be required. Ability to lead, participate and manage large-scale projects. Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills. Ability to prioritize and oversee multiple projects in a fast-paced environment. Effective time management skills and ability to meet deadlines. Business Acumen Skills: Understanding of business processes. Demonstrates a strong customer orientation. Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment. Leadership Skills: Demonstrated leadership capabilities, including people development/coaching, objective setting and measurement skills. Demonstrates competence in key areas of management and leadership expertise including; relationship management, communication, staff direction and motivation, financial planning and control, quality management, risk management, and the achievement of targets. Behavioral Traits: Demonstrates strong attention to detail. Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled. Maintains direction and focus through proactive planning and organized approaches to work. Demonstrates poise and composure under pressure. Communicates a "can do" attitude and positive outlook. Willing to pitch in and do more than is required. Demonstrates initiative, resourcefulness and curiosity; asks "why?" Conscientious, reliable, and punctual. Our new colleague will have the opportunity to work in a fast paced and global culture, where we welcome feedback and ideas from our colleagues. We offer a competitive compensation package including excellent benefits, tuition reimbursement, profit sharing and growth opportunities in an informal, exciting high-tech marketing environment.

Job Title: Digital Imaging Support Specialist Company: Hologic, Inc. Location: Bedford, MA Description: Hologic, Inc. (NASDAQ: HOLX) is a leading developer, manufacturer and supplier of premium diagnostics, medical imaging systems, and surgical products dedicated to serving the healthcare needs of women throughout the world. Historically, Hologic developed, manufactured, and marketed products focused on mammography, breast care, and osteoporosis assessment. In 2007, we expanded our focus and now provide a comprehensive suite of technologies with products for mammography and breast biopsy, radiation treatment for early-stage breast cancer, cervical cancer screening, treatment for menorrhagia, osteoporosis assessment, preterm birth risk assessment, mini C-arms for extremity imaging, and molecular diagnostic products including reagents for a variety of DNA and RNA analysis applications. We are proud of this achievement, and conscious of the responsibility that our leadership position brings with it. We believe that the health issues facing women today deserve and demand the singular dedication of a passionate company. Our core business units are focused on breast health, diagnostics, GYN surgical, and skeletal health. Role The Digital Imaging Support Specialist is responsible for providing technical support to customers using Hologic products including Digital Mammography and Digital Radiography systems. This would include live telephone, customer call back, email and remote diagnostic support. Summary of Duties & Responsibilities Provide technical support to Hologic customers, application trainers, and trained bio-medical technicians. Maintain product proficiency by assisting in application support. Initiate timely and accurate updates of service activities into the customer support database. Implement engineering change requests for reliability issues or product improvements. Escalate to management appropriate service issues and concerns. Assist the Service Engineering training department with technical content for in house courses, repair training equipment and perform upgrades. Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals. May require after hours telephone support or on-call availability. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reporting to the Supervisor, Digital Imaging Support his / her primary function will be to provide technical support to Hologic customers,subsidiaries, application specialists,and trained bio-medical technicians and maximize customer satisfaction. He/ she must have a strong working knowledge of Hologic Digital Imagining products and the methodology utilized to effect field installations and repairs. He / she must be thoroughly familiar with UNIX and Windows operating systems. The ability to interact and communicate effectively with customers. Organizational skills will be required for documenting calls and communicating product reliability and service related issues / concerns. Provide technical assistance to application support, Must be willing to work in a fast paced, interrupt driven environment, while handling multiple concurrent tasks. Position requires considerable interpretation of data, independent judgment, and extensive product knowledge in order to handle varied situations. Above average communication skills required, both oral and written. Excellent troubleshooting skills are essential. The ability to multi-task and complete assigned projects accurately and timely is required. Must possess strong interpersonal and effective customer communication skills. EEO/AAP : (Please note if position designated to EEO/AAP) Education Associates degree or equivalent experience in one or more of the following disciplines: Computer science, education, electrical / electronic engineering, radiology, or communications. Additional training in medical diagnostic imaging and procedures is desirable. Experience Telephone support experience essential with 1-3 years experience in a customer support role. A strong background in computer hardware and troubleshooting is a major plus. Previous exposure to a call center is desirable. Specialized Knowledge UNIX, Windows,as well as networking and computer hardware. Working knowledge of networking, hospital information systems, and DICOM or PACS systems desirable. Additional Details Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered Hologic, Inc. is proud to be an equal opportunity employer

Job Title: BlackBerry Level 3 Tech. Support Specialist Company: IBM Location: Columbia, MD Description: IBM has announced that we will open a new technology service delivery center in Columbia, Missouri, creating up to 800 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing. ** Please note that the start dates for these roles are in the Fall 2010 timeframe. This position is located onsite in Columbia, MO. Relocation MAY be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles BUT no remote work is available for these roles.*** IBM is now seeking talented Technical Support Specialists to come in & be responsible for providing BlackBerry Enterprise Server (BES) administration. This is a position that is customer focused, requiring excellent customer service & communication skills, sound technical knowledge of BES, BlackBerry devices & software. Duties / Responsibilities / Experience: Ability to architect and integrate wireless smartphone solutions into new or existing infrastructure, including cost analysis Provide BlackBerry Enterprise Server (BES) administration Experience in performing Level 2 and 3 support of the BlackBerry application Demonstrate an understanding of wireless carriers domestic & international Demonstrate proficiency with BlackBerry handheld devices Working knowledge of Tangoe Mobile Device Manager Working knowledge of Concevium &/or Boxtone monitoring tools Working knowledge of DB2 & MS SQL implementations of BlackBerry Ability to provide 24x7 on call sev1 support for BES related issues Ability to independently troubleshoot BlackBerry technical problems Support end users with Blackberry handheld issues. Possess significant Lotus Domino and/or MS Exchange server-side experience Ability to interact with high level executives in a professional manner Experience with iPhone, Good Mobile Messaging, & Intellisynch Experience with Exchange, Domino or Groupwise Demonstrates solid written & oral communications skills. Develop documentation, Propose FAQ's around solutions & issues. Ensure customer cases are managed to meet the commitments. Processes & responds to telephone, email & web requests for assistance/service. Investigates & troubleshoots routine client software and hardware issues; resolves as appropriate. Timely escalation of unresolved and more complex problems toRIM as appropriate. Ability to work independently as well as part of a team as required. Demonstrate strong client relationship skills Show the ability to interface with delivery & account personnel Follow agreed processes and procedures for providing solutions to customer requests or issues. Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules & standards. Deliver customer communication to the appropriate level of understanding to ensure a successful outcome. Document policies, procedures & issues in ticketing system as well as in internal knowledge base. Ability to analyze and make recommendations to better assess, assist & meet the needs of external and internal clients Experience and ability to lead other wireless, network, email & system admins in resolving complex wireless messaging problems. Required * High School Diploma/GED * At least 3 years experience in Wireless and mobile technologies * At least 2 years experience in Lotus Domino and/or MS Exchange (Server-side) * English: Fluent Preferred * Associate's Degree/College Diploma in Information Technology * At least 4 years experience in Wireless and mobile technologies * Certified in BlackBerry-- Certified Solution Designer or BlackBerry-- Certified Server Support Specialist Additional information [EMBED] IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Title: Software Support Help Desk Technician Company: Diversified Opthalmics Location: Cincinnati, OH Description: The Help Desk Technician will interact with our new and curent clients using our own proprietary software systems. Essential Duties and Responsibilities: Contact customers and co-ordinate network connectivity of equipment Using remote assist tools connect, configure, and troubleshoot client issues Train clients as necessary Provide complete client satisfaction Maintain accurate documentation Properly escalate issues to Senior Technicians Other duties as specified or assigned Requirements: An understanding of LAN and WAN networking environments Troubleshoot TCP/IP connectivity issues Knowledge of Microsoft Office Understanding of Windows operating systems Good organizational skills Excellent oral communication skills Diversified Ophthalmics offers a complete benefit package. Only those resumes which include salary range/requirements will be seriously considered. No recruiters please.