Help Desk Jobs

Job Title: Field Service Technician Company: Bridgeway Solutions, Inc Location: Atlanta, GA Description: Bridgeway Solutions, Inc., the authorized Datacard sales & service organization in the Carolinas and Georgia, has an immediate opening for a Field Service Technician. This position is based in the metro Atlanta area and reports to the Director of Operations. The Field Service Technician will be responsible for the installation, maintenance, and service of a variety of identity-related hardware and software solutions, including: ID card printers and accessories; resource accountability systems; Thermal wristband and label printers; access control systems; and plastic card embossing equipment. The successful candidate will have a strong background in the installation and maintenance of electro-mechanical equipment, proven computer skills (Windows XP, Windows 7), a solid work ethic and a desire to learn. An associate degree or equivalent experience in a related field is required; a working knowledge of computer database management (Access, SQL) is preferred. Candidates must possess excellent written and verbal communication skills. Overnight travel is occasionally required in this position. We provide a competitive base salary, healthcare insurance, generous 401k retirement plan, automobile allowance, personal computer, ongoing training, paid holidays/vacation and more.

Job Title: IT Help Desk Specialist Company: Win-River Casino Location: Redding, CA Description: WIN-RIVER CASINO IT Help Desk Specialist For job description and application go to www.winrivercasino.com Closes 7/29/10 at 5pm Call 243-3377

Job Title: Web Support Specialist - NEEDED NOW!! Company: CDI Location: Brooklyn, NY Description: WHY WAIT?Are you looking for an exciting new opportunity?This may be your lucky day!It is time for a change, and CDI can help!We have an immediate need for a End User Web Support SpecialistJOB DESCRIPTIONCDI Business Solutions currently has an immediate need for a End User Web Support Specialist with our client in Brooklyn, NY. Candidates should possess the following: 1.Bachelors degree (masters degree preferred) from an accredited college or university in Technology, Business, Education, Special Education, Curriculum and Instruction or related field and one year of technical support experience.2.Must possess a high level of with the Windows operating system (experience with Macintosh OS a plus) 3.Must be very familiar with hand-coding HTML (not using a WYSIWYG editor) and have a basic knowledge programming/scripting concepts: JavaScript knowledge a plus4.Knowledge of both database systems and special education a plus5.Demonstrated ability to learn technical concepts quickly6Ability to provide customer service and help desk functions7.General problem solving and system troubleshooting skills are essential8.Good time management and documentation skills are necessary9.Ability to effectively in both group and individual situations10.Ability to learn technical concepts quickly and in turn, teach these concepts to others11.Ability to produce written and electronic end user support materials12.Good skills13.Ability to perform in a fast-paced, deadline-oriented work environment 14.Ability to successfully execute many tasks simultaneously 15.Ability to work as a team member, as well as independently TAKE ACTION!Why wait another day?It is time to act!Apply NOW and join the CDI Team TODAY!!!

Job Title: Help Desk Analyst (Direct End Client) Company: Location: Harrisburg, PA Description: If interested, please submit your resume to Register to View or call Register to View x112 Please state "SPA_HpDk058" in the subject line when you apply. Client: Commonwealth of Pennsylvania (V Group is a Tier 1 Vendor to the Client) Job Title: Help Desk Analyst Start date: 06/14/2010 Duration: 6 months Location: Harrisburg, PA(locals highly preferred) Position type: Contract Required skills: Field experience. Required 3 Years Provide service and preventive maintenance. Required 3 Years diagnose/coordinate repair of prod by dispatching & tracking srvce provider Required 3 Years Identify and track issues, risks, and action items Required 3 Years Experience w/Remedy or equivalent problem tracking Required experience using an Automated Call Distribution System (ACD) Required face to face interview Highly desired Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC?s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. Refer Tier 2 calls to technical staff via Remedy or service providers Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory Restart or reset local and remote hardware devices using Education: 2 year college degree or equivalent technical study Role Description: All roles specified in HDS 1 - Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Able to diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken. Plus the following: Knowledge of system relationships and telecommunications. Application of technical skill to a variety of equipment types. Diagnoses and repairs industry systems products. Perform routine service and repairs on industry system products without assistance. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely manner. Identify and track issues, risks and action items. V Group Inc is a consulting company which assists clients with their IT needs (projects and staffing). Our primary focus is in public sector, state and federal contracts. We have multiple awards/contracts with the following states: NY/OGS, PA, TX/DIR, AR, NJ, DE, VA, MD, OR, FL, SC. In order to see a full list of our government vehicles, please click on the following link: http://vgroup.net/government_vehicle.html If you would like to work along with us for any opportunities that our clients could have; Please feel free to contact me for any questions you may have about our services and what we can offer you as a consultant. Please send my contact information to any of your friends from IT field.

Job Title: Technical Support Specialist - Data Conversion Company: Upsource Inc Location: Seminole, OK Description: If you like puzzles and talking to people, we have the perfect job for you. We are seeking motivated candidates to be part of a team helping customers implement specialized customer relationship management software. This entry level position is ideal for a candidate who is detail oriented, organized with strong computer skills. The Specialist serves as the main point of contact to new clients for data conversion tasks. Responsibilities: Will provide implementation leadership to ensure a smooth transition Proactively and consistently contact clients to receive data files Review and analyze client data files for inconsistencies Import client data OR manage and complete the conversion/import of the data Run ad hoc data reports, queries to allow clients to verify data import process Proactively discuss client business processes, assist in set up of application to insure data mapping works in conjunction with the business operations of the client Coordinate scheduling of data import with client Maintain knowledge on application functionality. Requirements: Proficiency in software Excellent organizational, analytical, interpersonal, oral and written communications skills. Excellent Problem Solving Skills Fundamental understanding of database usage and application Ability to effectively manage multiple tasks and handle shifting priorities and carry tasks to completion. Highly motivated self-starter employing a high attention to detail. Must possess ability to hold client discussions in professional manner Excellent Typing Skills Education: Bachelor's degree or equivalent experience Education: Bachelor's degree is required. To Apply: Submit your resume with cover letter explaining your experience to: Register to View

Job Title: Product Support Engineer Company: TMG and EQQUS Location: Fullerton, CA Description: Opportunity Summary:We are conducting a search for an experienced technical support project lead with strong troubleshooting experience in UNIX/Linux environment to join our Software Support team. You will be provide application software support to customers, as well as manage customers and internal technical projects. You will have the opportunity to work for an established, stable, profitable software company with a client base that includes mostly Fortune 1000 companies. Responsibilities: - Provide 2nd or 3rd tier support to customers. - Communicate with customers via telephone, email, and the Web. - Manage customers projects, including product upgrades and special deployments. - Communicate product enhancement ideas to Product Management. - Plan and conduct product trainings to customers and internal staff. - Develop instructional documents on product functionalities. - Participate in Quality Assurance activities for new product releases and enhancements. - May be assigned to implement and/or maintain internal Corporate and test systems. Requirements: - 4+ years of troubleshooting and/or application administration experience in UNIX/Linux environment. - Experience in UNIX/Linux scripts design or software development. - Working experience in networking, systems administration, or monitoring tools administration. - Exposure to Oracle and/or PostgreSQL databases. - Excellent communication skills, including a demonstrated ability to communicate to all levels of the organization. - Experience working on multiple concurrent projects. - Experience developing project plans and leading technical project teams. - Customer service experience. - Degree in Computer Science or Computer Information Systems, or equivalent work experience

Job Title: Help Desk Specialist - Information Systems Company: DC Charted Health Plan, Inc. Location: Washington, DC Description: Established in 1987, D.C. Chartered Health Plan, Inc., (Chartered) is a private sector, minority-owned and operated managed care organization, currently participating in the District of Columbia DC Healthy Families (Medicaid) and DC Healthcare Alliance Programs. Chartered serves more than 75,000 members and is dedicated to providing high quality health care services to their members. This commitment led to Chartered being accredited by the National Committee of Quality Assurance (NCQA). Chartered's mission is to enhance access to and the delivery of health care services throughout its diverse communities. For more information, please visit www.chartered-health.com . At Chartered, our employees work effectively as a team to achieve exemplary business outcomes. In addition, each and every employee has an opportunity to grow with the organization. Choose Chartered and reward your career. We are currently seeking a qualified candidate to join our team of professionals as a Help Desk Specialist at our corporate office. The Help Desk Specialist is responsible for all interfaces between IS and Chartered's users as it pertains to computer hardware, software requirements and problems resolution. Responsible for providing training and training materials to all users. Responsible for maintaining procedures as it pertains to proper dissemination of information and understanding of IS capabilities to the Chartered community. POSITION DUTIES AND RESPONSIBILITIES 1. Responsible for all functions related to Help Desk activities: Answering the help desk phone Inputting, updating, and maintaining IS service requests in the IS Tracker program (Track-It Data Base) Insure users are apprised of the status of IS Requests 2. Service IS Help Desk requests: Service and resolve PC and printer problems Provide user applications support Install new or replace PC and PC parts Install or upgrade application software 3. Perform daily activities pertaining to ongoing computer operations to include: Assist in backup and nightly routines Other duties as assigned KNOWLEDGE SKILLS AND ABILITIES KNOWLEDGE SKILLS AND Associate degree in Computer Science or appropriate technical certification preferred Experience supporting users on Windows networks Experience supporting MS Office suite of products PC and Printer repairs Has worked in an IS arena for one to two years Experience with supporting a Help Desk function As a valued Chartered employee, you are eligible for the following benefits: Medical Insurance Dental Insurance Vision Coverage Paid Vacation (10) Holidays and One (1) paid personal day of leave each year. Paid Sick Leave Life Insurance, Accidental Death and Dismemberment benefit Optional Short-Term Disability Long-Term Disability Chartered 401(k) Retirement Plan Flexible Spending Account programs If you are interested in a exploring a career at Chartered, please submit your resume or complete an online resume through the link.

Job Title: Customer Technical Support Specialist (Bilingual/French) Superior Technical Resources Company: New York's Job Exchange Location: Rochester, NY Description: Customer Technical Support Specialist (Bilingual/French) Register to View Superior Technical Resources Job Description Superior Technical Resources is currently recruiting for a French speaking Customer Technical Support Representative for our client located in Rochester, NY.Job Responsibilities include the following: Act as direct interface to both internal and external clients for technical support for the training administrators of the clients products and services. Provide Training Administrators with technical support that meets documented response criteria. Maintain customer satisfaction by responding to more complex support calls, emails and chat by identifying the problem and recommending a workable solution in a timely manner. Perform testing on unresolved issues and document the final solution/recommendation. Maintain an accurate record of all technical support issues. Identify support issues that require a higher level of technical support and forward those calls to the appropriate personnel. Talent and Resources, Aligned. www.superiorjobs.com. EOE M/F/D/V Required Skills / Qualifications: Must be fluent in French (able to read, write and speak the language) as you will be taking calls from French Canadian clients Associates Degree in Engineering, Computer Science or related field Must have at least 3 years experience working taking inbound calls from customers A minimum of 2 years experience in technical support in a call center or help desk environment Preferred Skills / Qualifications:At least 2 years experience in either Internet Explorer 5.x and higher or Netscape 5.x and higher, Firefox, and Safari browsers Experience with Windows 95, 98, ME, Windows NT, 2000, XP and Mac OS 8.xMust be available to work between 8am - 8pm, Monday - Friday Job Benefits not provided Job Summary Company Job ID: 222113 Job Title: Customer Technical Support Specialist (Bilingual/French) Company: Superior Technical Resources Location: US - NY, Rochester, 14623 AJE Reference Number: 535547669 Job Start/End Date: not provided Job Type: Regular Job Classification: Full Time Hours/Week: not provided Salary Range: not provided N/A Education: Associates Degree Required Degree/ Formal Training: not provided Required Licenses/ Certificates : not provided Experience: Mid-Career (2 - 15 years) Company Homepage: http://www.super... More Information About AJE Overview Team Blog Press Partners Contact Sitemap Employers Why AJE? Products OFCCP Policy Post Jobs Search Resumes Advertise Link To Us Help Job Seekers Search Jobs Post Resume Sign Up For Job Scout Resume Writing Tips Cover Letter Help Career Articles Salary Tools Help Legal Terms and Conditions Privacy Disclaimer Security Notice

Job Title: Service Desk Tech Wanted Company: Location: Colorado Springs, CO Description: The qualified technician will provide advance on site technical support ranging from software configuration and installation to complex hardware problem resolution. An experience with widely used concepts, practices, and procedures involved in running a TV or News Station is strongly desired. Requirements: - Minimum of six to twelve months experience installing and configuring computer software and hardware in a network environment and client end user support - Six to twelve months demonstrated experience in help desk support in lead and/or management position We can offer you a professional and challenging work environment, competitive pay and full benefits package.

Job Title: Technical Support Specialist Company: Bosch Security Systems, Inc. Location: Fairport, NY Description: Bosch Security Systems is a supplier of equipment for the global electronic protection and communications systems industries. Position Summary Provides first level technical support to customers under direct supervision. Technical support functions include installation, programming, operation, service and troubleshooting for products produced or supported by Bosch Security Systems. Resolves moderately complex security system requirements. Identifies escalation situations and refers to appropriate personnel or departments. Principal Responsibilities Receive incoming email and telephone assistance requests and record as appropriate. Gather facts and data to be used in the evaluation of customer systems or components. Analyze and solve product or system related problems in regard to installation, programming, operation, service and/or troubleshooting. Diagnose interoperability issues, product limitations or equipment problems and provide information or workarounds to resolve these issues. Identify and characterize product feature requests and/or product defects and forward to appropriate personnel. Analyze current and/or proposed customer hardware and/or software system components. Review, evaluate and recommend solutions for security system issues. Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems; participate in professional development activities as appropriate. Assist with 24/7 technical support initiatives, support internal departmental processes, systems, or special projects as required. Provide and document knowledgebase articles for our online support tool. Provide support for internal department processes, systems, or special projects as required. Provide individual or group instruction and training to Technical Support Specialist personnel or internal and external customers as required. Provide technical support for research and development initiatives and for the implementation of new technologies, products, or systems. Perform miscellaneous job-related duties as assigned. Education: Required:Associates degree in computer science or electronics technology. Or up to five years of technical support experience supporting computers and electronics. Must have A+, N+, or equivalent work experience. Preferred: Bachelors degree in computer science or electronics technology. Or have five to seven years of technical support experience supporting electronics products and certifications in Cisco products or MCSE. Minimum Experience:2-5 years related experience troubleshooting electronics equipment. Security and Fire Systems experience a plus. Special Skills: Good oral and written communication skills, interpersonal and analytical skills; general computer skills; competent telephone skills; ability to learn technical information, self-motivated, team-oriented; understanding of customer service techniques.