Help Desk Jobs

Job Title: Tier 1 Help Desk Company: Favor Network Services, LLC Location: Chester, VA Description: -troubleshooting application issues using SMS Remote Control -hardware/laptop/VPN issues -cell phone & Blackberry issues -could get a question on anything PC related -"I can't print..." -"I can't see my e-mails." -"I have a corrupted PST file" -"I can't log into a certain application" -"How do I do "x" in "x" Office Application?" -Lots of password resets -"I can't get logged on at all". -Trouble Ticket Management

Job Title: Lead Applications Specialist Company: Ballard Spahr Andrews & Ingersoll, LLP Location: Philadelphia, PA Description: The Lead Applications Specialist will be responsible for implementation and daily administration, maintenance, support and documentation of desktop applications and systems relating to computing and technology firm wide. Qualified candidate must possess effective customer-service, team-building, motivational and organizational skills. The successful candidate will possess substantial prior experience administering a complex technical environment and must be able to demonstrate a mature and experienced attitude toward administering a systems environment. Four-year college degree or a combination of education and related experience is preferred. If you are interested in this great opportunity, please submit your resume, cover letter and salary requirement via e-mail to Register to View EOE, M/F/D/V

Job Title: Help Desk Analyst II Company: Robert Half Technology Location: Hartford, CT Description: Classification: Full Time Compensation: $30000 to $40000 per year This position will support both internal and external employees with all aspects of support such as VPN connections, typical Help Desk calls (MS Office 2003, Windows XP), etc. This position will join a staff of 2 additional support professionals supporting approximately 50-60 internal and external staff members. *Interested candidates should submit a confidential resume to [Click Here to Email Your Resumé] and reference CC108313. If you are already registered with Robert Half Technology please contact your recruiter directly * With more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support. A division of Robert Half International, we were ranked number one in our industry by Fortune magazine's America's Most Admired Companies, and included in BusinessWeek's 50 Best Performing Companies. To learn more about this job opportunity, contact us today at Register to View . Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information: Job Requirements Bachelors Degree (preferred) * Experience supporting Windows XP, Microsoft Office 2003, VPN connections, etc in a Corporate environment is a must! ** Certifications such as MCSE, A+, etc are a big PLUS! By Clicking 'Apply Now' you are agreeing to Robert Half Terms of Use

Job Title: IT Desktop Support (Must have Active Secret Clearance) - Company: Location: san diego, CA Description: Description SGIS is a government contracting firm that specializes in providing solutions within the areas of Information Technology, Engineering, Intelligence Solutions, Global Telecommunications and Logistics. SGIS has an established track-record of providing outstanding service and solutions to government agencies within the Intelligence, Homeland Security, Defense and Space communities. SGIS Ranked #10 on Entrepreneur Magazine?s 2008 Hot 100 List of The Fastest-Growing Businesses in America and Ranked #2 on the Washington Technology Fast 50 list. We are currently seeking an IT Customer Service Technician Position: IT Customer Service Technician Location: San Diego, CA. Required Clearance: You must poses an Active and Current DOD Secret Clearance Job Description: Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Creates and maintains user login identification (user ID) information and login scripts. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Requirements Preferred Skills: We are looking for individuals with strong IT backgrounds and solid experience with Help Desk and/or Desktop Support. If you feel you are a qualified candidate please email your resume with (IT CSR/Desktop Support/SD) in the subject line. SGIS has hundreds of contracts with the federal government assisting in the nations most complex challenges. We are always looking for exceptional professionals to join our team to assist one of the programs we support. Location: San Diego, CA. (Camp Pendleton) Compensation: DOE Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Help Desk / Tech Support / Entry Level IT Company: Location: Greensboro, NC Description: Looking for dedicated, driven professionals who desire a career in Information Technology. Our clients and hiring partners have multiple entry to mid-level Information Technology positions to fill in their help desk, PC/Network repair, and desktop departments. We are also looking for energetic deployment technicians to satisfy large projects throughout Greensboro. Positions require a range of experience from no current IT Experience to those already in the I.T. industry looking to take their career to the next level. Positions and projects are based on individual skills, knowledge and abilities. Many of the top IT employers in the Greensboro area staff their departments with our IT professionals. It is our job

Job Title: Seeking a Tech Support Engineer Level 1 in Mountain View, CA Company: Embedded Resource Group Location: Mountain View, CA Description: Tech Support Engineer Level 1 for a 12 month contract (possible conversion to perm afterwards) in Mt View, CA. Will be responsible for providing technical support and customer service programs. Will be part of Customer Service Hotline Email/web customer requests, including telephone, on-line and on-site support. Must have: Windows XP, Vista, Enterprise. Good technical aptitude and good fundamental troubleshooting skills. Able to troubleshoot product/software which they may have no familiarity with (at least to the basics.) Government or Military exp a plus US Citizenship required. *Please contact Prabhjot Register to View -260-2600 X 227 or email Register to View for additional information*

Job Title: TECHNICAL SUPPORT - HELPDESK - Company: Location: salt lake city, UT Description: This position is designed to provide technical support in a fast-paced Windows platform environment. PRIMARY FOCUS: -Phone support for troubleshooting basic Windows and Citrix based platform and applications. -Assist internal clients with audio video, training reservations, and teleconferencing. -Working in a team environment. -Adhere to service level agreements ADDITIONAL REQUIREMENTS: -Mobile Technologies -Active Directory administration -Exceptional verbal communication skills -3-5 years of experience -Shift work flexibility BONUS QUALIFICATIONS: -Fluency in Korean, Mandarin, Portuguese, or Japanese. Required Skills: MICROSOFT OFFICE BASIC NETWORKING CITRIX Location: Salt Lake City, UT Compensation: $11.00 - $19.00 per hour This is a contract job. OK to highlight this job opening for persons with disabilities Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: HELPDESK OPPORTUNITY!!! - Company: Location: indianapolis, IN Description: Position Title: Tier 1 Helpdesk Agent (Job Description): Seeking a Tier 1 Helpdesk Agent. Ideal candidate would have 1-2 years of prior helpdesk experience. Agent will be responsible for addressing calls coming in. Agent delivers Tier 1 software support services to clients to resolve Point of Sales and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software. Provides technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Basic Qualifications 1+ years service desk/desktop support experience 1+ years remote desktop support experience (not required) Excellent written and verbal communication skills Excellent customer service skills Job Responsibilities Technical support calls Day to Day work Providing support in a Service Desk (Helpdesk) environment. 95% of work is done on the phone. Experience -Prior helpdesk experience required. -Any experience with Windows Server Environment. -Must possess excellent customer service skills. -Must be able to set priorities and be flexible in a fast paced environment. -Experience with Remedy or other large scale incident management tools beneficial. Required Skills Advanced Written Communication Initiative Advanced Tolerance for Stress Rapid Learning Ability Vast Listening Skills Candidate must be able to pass thorough drug and background check. Location: INDIANAPOLIS Compensation: $12-$14 per hour Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Job Title: Sys Engr-Field Tech Support Company: Lockheed Martin Corporation Location: San Diego, CA Description: Description: Responsibilities: Provide AEGIS Weapon System on-site/on-call technical expertise in support of the Naval Surface Warfare Center, Port Hueneme Division, in FCS, ORTS and MK84/ACSSFC for all baseline configurations. Provide AEGIS waterfront field support for the installation, integration, testing and maintenance of systems aboard AEGIS ships at multiple Continental United States and international locations. Provide AEGIS Combat System (ACS) operations and testing expertise with emphasis on the testing and evaluation of the AEGIS Weapon System (AWS). Provide support for the scheduling, preparation, performance and functional evaluation of weapon system testing. Review test procedures, coordinate personnel and support services to perform tests, document results in the form of written reports, and support government representatives as required. Provide guidance and training to ships force and government customer personnel in establishing operation, maintenance and inspection procedures and techniques. Analyze equipment failures to determine cause and recommend corrective action. Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operation. Assist with documentation development/review/validation. Conduct Material Condition Assessments, performance evaluations, discrepancy fault isolation and resolution. Provide installation of Ordiance and Ship Alterations. Estimated overnight travel of approximately 25% required. Must meet physical requirements to provide field support aboard military vessels for several consecutive days while at-sea to include ability to lift up to 50 lbs, bend, stoop, climb ladders and stand for prolonged periods while navigating a continuously moving platform in potentially rough seas. Must be PC literate. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Pre-employment background check and drug screening are required. Desired Qualifications: Graduate of Navy Technical School incorporating Surface Ship Weapon System equipment. Four (4) years field support experience as a civilian technical representative. Qualifications: Naval Weapon Systems Company Profile: At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours. We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world. Exceptional choices in careers, challenges, and locations across the nation. Lockheed Martin Aeronautics Company Join in designing, building and supporting the worlds most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 * Lockheed Martin Space Systems Lay the foundation for future space systems. A sampling of programs includes: The worlds most powerful and advanced telecommunications satellites for government, civil and commercial interests * Lockheed Martin Electronic Systems Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions * Lockheed Martin Information Systems & Global Services Delivers world-class solutions and advanced technology globally across a broad spectrum of domains. Diversity and inclusion What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view. An Equal Opportunity Employer. Salary/Benefits: Salary commensurate with experience A Total Value package. There is much to be said about the Lockheed Martin Total Value package. Part of the package involves a commitment to develop top talent from within as well as provide access to a wide range of training programs and services. There is also the opportunity to work in exceptional environments marked by: Project Significance * Quality People * Recognition * Learning and Development * Internal Career Mobility * Competitive Pay * and Excellent Benefits. A commitment to your work/life balance. Part of the Lockheed Martin experience includes a focus on work/life satisfaction. We offer programs and policies that include: Flexible/Alternative Work Schedules and Casual Dress at many locations * Telecommuting * Tuition Assistance * Employee Assistance Program * Fitness Centers * Birth/Adoption Leave * Domestic Partner Benefits * and Adoption Assistance.

Job Title: Bilingual Spanish Help Desk Analyst Company: ISS Solutions Location: Langhorne, PA Description: Grow with an industry leader!ISS Solutions, a strategic affiliate of Geisinger Health System, provides specialized clinical engineering and information technology support solutions to healthcare and commercial organizations in the mid-Atlantic region.  We are currently seeking a highly motivated, full-time Help Desk Analyst, located in Langhorne, PA. The successful candidate will participate in an excellent compensation program that includes a competitive base salary, matching 401K plan, and a profit and performance-based bonus program that rewards outstanding service. Job Summary:Support end users via inbound calls, retrieved voicemails, and occasional email requests.  Perform first level hardware troubleshooting on desktops, laptoops, printers, routers, and monitors.  Software support will include but not limited to Windows 95-XP, MS Office 97-2003, Nortel VPN client, Outlook 2003, and proprietary accounting applications. General Responsibilities Include but not limited to:Gather information and create a ticket for all customer inquiresPerform troubleshooting and problem resolutionTroubleshoot hardware, software, and network operating problemsAbility to multi-task in a high call volume enviornmentFlexible availabilityJob Requirements and Qualifications:A+ Certification or 1-2 years Help Desk experience desired Must be fluent in conversational Spanish Excellent oral and written communication skills Previous experience in a call center environment desired Net+ or MCP Certifications desired Knowledge of broadband configurations, network topologies, Blackberry software and devices, Ayaya IP agent software desired Customer service experience