Help Desk Jobs

Job Title: Field Service Technician Company: Bridgeway Solutions, Inc Location: Atlanta, GA Description: Bridgeway Solutions, Inc., the authorized Datacard sales & service organization in the Carolinas and Georgia, has an immediate opening for a Field Service Technician. This position is based in the metro Atlanta area and reports to the Director of Operations. The Field Service Technician will be responsible for the installation, maintenance, and service of a variety of identity-related hardware and software solutions, including: ID card printers and accessories; resource accountability systems; Thermal wristband and label printers; access control systems; and plastic card embossing equipment. The successful candidate will have a strong background in the installation and maintenance of electro-mechanical equipment, proven computer skills (Windows XP, Windows 7), a solid work ethic and a desire to learn. An associate degree or equivalent experience in a related field is required; a working knowledge of computer database management (Access, SQL) is preferred. Candidates must possess excellent written and verbal communication skills. Overnight travel is occasionally required in this position. We provide a competitive base salary, healthcare insurance, generous 401k retirement plan, automobile allowance, personal computer, ongoing training, paid holidays/vacation and more.

Job Title: Senior Technical Support Engineer Company: Netwitness Location: Herndon, VA Description: Netwitness, the leading provider of comprehensive network security monitoring solutions based in Herndon Va., is seeking a Sr. Technical Support Engineer. The Sr. Technical Support Engineer is an integral part of the NetWitness team who interfaces directly with NetWitness customers while troubleshooting and solving complex software and hardware problems. Individual will work closely with NetWitness Product Development, Product Management, QA and Sales teams while gathering feedback from, and providing solutions to NetWitness customers. Individuals must work well in a team environment, be highly motivated, and willing to learn new skills. Experience with fast paced startups is highly desired.Essential Functions:* Troubleshoot and resolve complex technical support issues* Coordinates all support communications with customer, from case creation to resolution and closure* Ensures customer satisfaction by handling their requests with accuracy, professionalism and speed* Provides support coverage Monday * Friday from 12pm * 8pm, via phone, email and Web* Acts as a point of escalation for Tier 1 supportEssential Qualifications:* Strong Linux skills* Strong troubleshooting skills* Strong IP networking skills * Windows and SQL server skills * Strong customer service skills * Strong organizational skills * Aptitude and desire to learn* Self-starter with demonstrated ability to take initiative and accomplish multiple tasks * Excellent written and verbal communication skills (English) * 4 to 7 years of experience in technical support, network administration, and IT securityDesired Qualifications:* Technical certifications (RHCE, RHCT, CCNP etc.)* Experience with IDS and SIEM * Experience with protocol analysis and network traffic analysis* Shell ScriptingIn addition to a personal interview, the candidate will be required to pass a background verification. We offer competitive compensation and comprehensive benefits. NetWitness is an equal opportunity employer.How to apply:Contact NetWitness via e-mail, Register to View

Job Title: Technical Support Specialist: Mobile Applications - Blackberry, Nokia Company: Cellcrypt Location: Miami, FL Description: Cellcrypt has an immediate need for a Technical Support Specialist in the Mobile Device Applications area. The candidate will be someone who takes initiative, enjoys customer interaction, and demonstrates resourcefulness. The Technical Support Specialist should enjoy working in a close team environment, have excellent communication skills, and work well with the technical and business communities to understand and support projects. This position directly supports executives and technical staff, both internally and at resellers and customer accounts. We are actively seeking a staff member to join our fast-growing team, supporting our efforts to deliver cutting-edge encryption solutions to the market's most popular smartphone platforms. We're looking for a technical support specialist who will: Provide first and second level support for the Blackberry, Nokia, and other smartphone platform devices utilized by our customers Investigate and troubleshoot routine client software and hardware issues; resolve as appropriate and escalate as needed Utilize issues-tracking and ticketing software, documenting solutions and issues Process and respond to inquiries by telephone, email and web requests Interpret customers' requests and translate into the delivery or recommendation of the appropriate Cellcrypt products or services Answer customer queries concerning service coverage and usage of Cellcrypt applications Assist with client presentations and seminars Perform special technical projects as assigned Analyze and make recommendations internally on ways to better assess, assist and meet the needs of internal and external customers Skills: Required Associate's Degree/College Diploma in Information Technology or similar field Working knowledge of Mobile Services/Applications, preferably BlackBerry, Nokia, iPhone, Android Working understanding of Wireless and Mobile Technologies At least 1 year experience in Mobile Services/Application development or support, preferably BlackBerry, iPhone or Android At least 1 year experience in Technical Support English: Fluent Spanish: Fluent, preferably native speaking Preferred At least 1 year experience with RIM's BlackBerry Enterprise Server (BES) At least 1 year experience in high-level customer service skills, or field-facing customer interaction U.S. citizenship, or dual citizenship with US, preferred Military Reservist or Military-related background is desirable Additional information Cellcrypt is a leading service-provider of software-based voice encryption services for Blackberry, Nokia and other industry-leading mobile device manufacturers. Consumers, governments and corporate enterprises use its flagship product - Cellcrypt Mobile - worldwide. We are a dynamic, fast-pasted start-up company that is rapidly expanding and taking on new customers and partners globally. Learn more at www.cellcrypt.com All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Title: Network Support Engineer Company: Location: Atlanta, GA Description: Capital Data Service is an established technology firm looking for an experienced network support engineer in the North Atlanta area. With a solid customer base and new business developing in the area, we are looking for candidates with a diverse skill set. The ideal candidate will be proficient in: ? Windows Server and Desktop installation and troubleshooting ? Network design, configuration and troubleshooting ? Software application troubleshooting ? Network security, firewall configuration and troubleshooting ? Wireless networks and security In addition to the above required skills, the following certifications are desirable: ? MCSE ? CCNA or CCNE ? Sonicwall CSSA ? MCP ? VCP ? A + ? Network + ? Security + The position is geared toward the North Atlanta area with some additional engagements throughout the southeast. The primary role is to support the customer with any computer/networking need that may occur. Additional time will be spent with sales staff and developing relationships with new customers. Due to the nature of the job we are looking for someone who is ? Motivated ? Self-starter ? Enthusiastic ? Customer Service Oriented Along with the earnings potential that this position offers, Capital Data Service has an exceptional benefits package including paid vacations, health, dental, life insurance, retirement fund matching, among others. Qualified candidates should submit a resume of qualification by replying to this ad. No phone calls will be accepted.

Job Title: Field Support Engineer Company: USA Jobinfo Location: Edison, NJ Description: This position is open for candidates in the NJ area and California*******************************************************************************************************************************************************************The Field Support Engineer (FSE) is an integral part of the company deployment and Support Organization. The FSE is responsible for the deployment and technical support of the company solutions remotely or on customer site.The FSE also handles incidents, problems and improvements for the on going technical SLA support on site or remotely, according to need. The FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.Duties and Principal ActivitiesTechnical Skills:* Proficient in UNIX/Linux System Administration, a must* Highly Knowledgeable in TCP/IP networking, a must* Familiar in mobile network technologies including L3-L7 switching and load balancing, redundancy (A/P, A/A) and high performance systems* Knowledgeable in customer support processes, tooling and troubleshooting.* Familiar with the following protocols: HTTP, FTP, RTSP.* Knowledge of common open source software* Knowledge of application servers, Weblogic/Jboss is an advantage* Knowledge of Oracle and/or MySQL administration an advantage* Knowledgeable in Microsoft OfficeCritical Competencies:Customer Satisfaction:* Contributes significantly to customer satisfaction* Interfaces with the customer and project manager to complete assigned task* Responsible for opening lines of communication, monitors customer problems, and ensures effective resolutionCommunication Skills:* Communicate effectively with customers and peers * Produce written documents related to their work* Identify appropriate internal and/or external resources to solve problems* Contribute to weekly meetings* Effectively escalate through appropriate channels * *knows how to make things happen*Qualifications:* Education: 4 year technical degree - an advantage* Relevant Experience: 5+ years* An advantage will be given to candidates that worked with Venturi, Byte Mobile, F5, Cisco Working Conditions:* Travel up to-50%* Provide *on-call* service periodically

Job Title: Tech II Support Engineer Company: Location: Provo, UT Description: Tech II Support Engineer Job Summary: Would you like to be part of a dynamic, agile engineering and support team? We are looking to expand our team by adding a new Tech II Support Engineer in Orem, UT. This position will be part of a small and focused team, with challenging issues and deadlines. This position is responsible for troubleshooting technical issues surrounding the EDGE product. A qualified candidate needs to be proficient in Call Center procedures, have excellent customer skills, and be able to follow documented processes. An eligible applicant must be adept in reading and creating documentation in English that supports the solutions and processes. Essential Functions: Effectively troubleshoot systems, networks, and printers. Handle inbound and outbound support calls from customers and customer support. Coordinate work efforts and report status. Manage relationships between various groups within the company. Support ad-hoc data analysis and product support tasks. Providing a quality Customer Service Experience. Requirements Skills Required: Ability to work independently Strong written and verbal English communication skills Networking experience including sub-netting, firewall and VPN technologies Experience with Microsoft OS. Added Value Skills (Not Required): SQL administration and ability to read and write SQL queries (MySQL and MS SQL) Linux operating systems Operating System virtualization experience (XenServer, RemoteApp, VMware) Microsoft and/or Linux certifications a plus. Education and/or Experience: 2 yrs of relevant experience preferred. BENEFITS INFORMATION Medical, dental, vision & Rx coverage, 401k, employee & dependent life insurance, disability insurance, 3 weeks? vacation, 8 paid holidays, paid sick time, tuition reimbursement, and work/life resources. For more information visit our website www.mpifix.com Drug free work environment and background checks are conducted! ONLY APPLY AT: https://home.eease.adp.com/recruit/?id=513813

Job Title: Help Desk Technician Company: United BioSource Location: Bethesda, MD Description: of Travel Required : None Job Type : Full Time Career Level : Experienced (Non-Manager) Education : Associate Degree Category : Information Technology Job Description : Help Desk Technician provides first-level computer and telephone support to users by researching and answering questions; resolving problems; and providing resources for all HCA locations. The successful candidate will be a blend of strong customer service and IT background. Must be a team player that is willing to work closely with management and senior help desk to resolve issues. Essential Duties and Responsibilities (other duties may be assigned) - Position will provide help desk support for internal clients (this will include remote users). Support software includes, but is not limited to, Windows XP and Windows 7 systems, Microsoft Office, as well as proprietary applications; support hardware includes, but is not limited to, PCs, printers, hubs, switches and routers. - Knowledge of Windows 2003 networking including TCP/IP, DNS, DHCP, Active Directory Services, group policy, authentication and identification methods, support tools, system security and remote control of other machines. - Ability to perform Windows 2003 server maintenance and support. - Proficiency in MS Windows 9x/NT/2K/XP/2007 operation and configuration as well as an in-depth knowledge of MS Office application. - Possess adequate diagnostic skills to troubleshoot hardware failures and software conflicts. Job Requirements : - Experience with user support, help desk duties, hardware upgrades, repairs and applications training. - Experience with Microsoft Office (and/or other Office Suite). - Must be detail orientated and be able to take a job to successful conclusion. - Must have excellent verbal and written skills and able to perform multiple tasks. - Ability to communicate with both technical and non-technical individuals effectively. - Must have excellent interpersonal skills. - Must have excellent problem solving and analytical skills, including ability to read and interpret documents operating/ maintenance instructions, and procedure manuals. - Must be flexible on work hours. - Must be able to lift boxes of forms, move stock and load paper in printers. Education and Experience - Minimum of 3 years of experience with help desk and server maintenance - Minimum HS Diploma College degree preferred - A+, Net+ or MS certifications or equivalent experience preferred - US Citizenship is required.

Job Title: IT Helpdesk Technician Company: Location: Austin, TX Description: Continual training on the company?s software and hardware components Providing help desk support for company employees including setting up new workstations and user accounts, installing programs, troubleshooting, and system maintenance. Field incoming help requests from end users via both telephone, email, and FootPrints in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications. Install anti-virus software. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users. The IT Helpdesk provides 24 hour support to the users of the company's network. This position requires a rotational time on call between the team members. The rotation is currently two consecutive weeks retating on a six week schedule.

Job Title: PC Technician Company: Pomeroy IT Solutions Location: Bethlehem, PA Description: Pomeroy IT Solutions is seeking candidates for a 4 month PC Technician project.1.End user support hardware/software2.Lotus Notes/MS Office 20073.Ticket management4.Blackberry support5.Printer and PC break/fix6.EOL DeploymentMinimal and local travel.Hardware and software support EOL imaging and data transfers. Blackberry and printer support.Physical Requirements: able to lift printers and computersEducation Required: Some college preferred, A+An Equal Opportunity Employer M/F/D

Job Title: OEM Support Engineer Company: Brocade Location: San Jose, CA Description: OEM Support Engineer Requisition #: 3992Function: Technical SupportCountry: United StatesState: CaliforniaCity: San JoseTravel Requirements: Up to 25%Position Type: EmployeeJob Description: Are you looking for a career in a high-energy, professional work environment at a company whose cutting edge technology enables the flow of the world's digital data and on whom the high-tech world depends every day? Are you looking for a company that values and rewards your contributions, challenges you to shape your own career path, and provides top-notch personal development? If so, Brocade is the place to begin and explore your career!Brocade is an industry leader in data center networking solutions and services that enable organizations to manage their most vital information assets. It's no wonder that Global 500 companies rely on Brocade technology to keep their businesses running around the clock. Brocade has pioneered the technologies that enable highly reliable and secure data center connectivity. Today most of the world's data flows through Brocade equipment and data center networks built on Brocade technology.Job DescriptionThe Technical Support Engineer is a direct resource to answer client technical inquiries (phone and email), and must have the ability to effectively communicate to both clients and internal personnel while working under pressure and with time constraints.Day-to-Day Responsibilities. The Technical Support Engineer documents client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner.. Additionally, Technical Support Engineering Associates are required to duplicate reported problems in lab and escalate identified problems to the Engineering Escalation team for further resolution investigation and resolution.. On a regular basis the Technical Support Engineer is required to confirm that software fixes received from Escalation Engineering to be tested in his lab for problem fix confirmation prior to issue a software patch.. Finally, the successful candidate will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.Qualifications/Job Responsibilities: Education and Experience. Experience troubleshooting STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF and MPLS.. Provide tier III technical expertise in resolving L2/3 product issues.. Provide support to OEM in resolving company product related issues.. Work in the support lab for problem replication on a daily basis.. Document sequence of events related to resolving customer technical issues.. Analyze data traces from protocol analyzers and traffic generators such as SmartBits and IXIA.. FNCNE and/or FNCNP is highly preferred. Candidates hired without this certification will be required to complete the FNCNE certification program within six (6) months of hire date.. BS/MS in a computer related field. 8 - 10 years of working experience.. Comfortable with technical and business English usage ( documents reading, e-mails, conference calls ) and local languagePhysical requirements. Frequent use of mouse and keyboard. Frequent phone usage. Occasional lifting up to 10 poundsBrocade is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or