Help Desk Jobs

Job Title: NETWORK SUPPORT SPECIALIST - Kekaha (Kauai), HI Company: Computer Sciences Corporation Location: Waimea, HI Description: CSC is seeking a Network Support Specialist in Kekaha, HI.Candidate must have or be able to obtain a Secret security clearance. This position supports Pacific Missile Range Facility (PMRF).Provides technical assistance and planning for network development.Tests, monitors, and troubleshoots a variety of platforms, operating systems, networks and applications using established procedures. Uses monitoring tools and other sources to detect issues. Provides problem resolution support to Help Desk and other appropriate parties; resolves matters of significance or escalates as necessary.Documents and tracks reported matters of significance where assigned; ensures issue has been resolved as appropriate and in accordance with established service agreements or procedures.Analyzes, prepares and provides updates to internal and external customers during service failures in accordance with established service agreements. Works in conjunction with service providers to resolve failure or escalates as necessary to reduce downtime and maximize system availability.Maintains knowledge of new and enhanced applications being developed and the respective platforms; monitors, analyzes and understands change management environment to enhance problem resolution capabilities.Creates and maintains systems software and hardware documentation; assesses system information where appropriate to determine appropriateness of other updates and enhancements.Initiates and oversees the service restoration process to expedite problem resolution; monitors process resolves matters of significance in order to ensure completion in accordance with established service agreements.Participates in the implementation of application, system or network changes; conducts testing to ensure installation meets appropriate standards and procedures.

Job Title: HELPDESK ANALYST Fri-Tues 7pm-7am Company: Eze Castle Integration Location: New York, NY Description: Job Description * Help Desk AnalystAbout UsFounded in 1995, Eze Castle Integration is the market leader in outsourced IT technology and services for hedge funds and other specialty investment-management firms. Already, more than 500 hedge fund companies * managing more than $300 billion in assets * rely on Eze Castle Integration to be their *virtual CTO* and single source of IT and telecommunications infrastructure. Eze Castle Integration develops and manages customized, powerful, premium solutions for all of their technology requirements: Startup and Relocation, Outsourced Technology Support, Telecommunications, Network Infrastructure Design and Management, Business Continuity Planning and Disaster Recovery, Archiving, Storage and Internet Services. Eze Castle Integration has points of presence in major financial centers with offices in Boston, New York, Chicago, Los Angeles, Minneapolis, San Francisco, Stamford, and London.TitleHelp Desk TechnicianDescriptionThe Help Desk Technician*s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.Responsibilities* Field incoming help requests from end users via both telephone and e-mail in a courteous manner.* Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.* Build rapport and elicit problem details from help desk customers.* Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced engineer.* Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.* Apply diagnostic utilities to aid in troubleshooting.* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.* Identify and learn appropriate software and hardware used and supported by the organization.* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.* Install anti-virus software.* Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.* Test fixes to ensure problem has been adequately resolved.* Perform post-resolution follow-ups to help requests.* Evaluate documented resolutions and analyze trends for ways to prevent future problems.* Develop help sheets and frequently asked questions lists for end users.Position Requirements* College diploma or university degree in the field of computer science or equivalent field and/or 2+ years of work experience.* Proven experience administering a LAN/WAN - TCP/IP environment using Windows 2000 and 2003, including MS Exchange* Experience with desktop and server operating systems, including Windows 2000/XP, prior migration experience is a plus* Ability to deploy home networks including cable modem and DSL w/ a Linksys firewall and VPN software* Working knowledge of Internet email (smtp, mx records troubleshooting)* Working knowledge of DNS, Internet Infrastructure, and IP informational tools* Financial industry experience is a plus, including familiarity with Reuters and Bloomberg, Thomson One, Nyfix, FactSet, Traders Console, and MacGregor.* Good understanding of the organization*s goals and objectives.* Exceptional written and oral communication skills.* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.* Strong documentation skills.* Ability to conduct research into a wide range of computing issues as required.* Ability to absorb and retain information quickly.* Ability to present ideas in user-friendly language.* Highly self motivated and directed.* Keen attention to detail.* Proven analytical and problem-solving abilities.* Ability to effectively prioritize and execute tasks in a high-pressure environment.* Exceptional customer service orientation.* Experience working in a team-oriented, collaborative environment.Work Conditions* Ability to work in an independent environment with moderate supervision* Ability to work under a moderated noise level (i.e., working on an open floor with printers, telephones, and computers)Physical Requirements* Sitting for extended periods of time.* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.* Lifting and transporting of moderately heavy objects, such as computers and peripherals.* The ability to transport him/herself between clients in a timely manner using public transportation.* Ability to work an 8-12 hour day with normal breaks and lunch.We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates (Harvard Pilgrim in alliance with United Healthcare PPO), life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.Eze Castle Integration is an Equal Opportunity Employer.

Job Title: IT Network Support Engineer Company: Location: Warwick, RI Description: IT Network Support Engineer-Full Time (Immediate opening) Skills Required, Duties and Responsibilities Must have a high level skill set in Microsoft Operation Systems: XP, Windows7, Server 2003-2008, HyperV, Exchange 2003-2010. All Microsoft certifications are relevant. MCSE is a preferred certification for this position. Knowledge of VMWare, Apple MacOS and Linux is helpful. Must be proficient in Blackberry Enterprise, Microsoft office applications, TCPIP networking, routers, firewalls, switches and VPN. Candidate must be able to demonstrate hardware troubleshooting, setup and possess installation skills for IBM, Lenovo, HP, Cisco/Linksys, Adtran, Netgear and more. Knowledge of VOIP and Quality of Service is helpful. Must be able to display a high level of maturity and have strong customer service and relations skills. In addition, the candidate must also be a ?team player? with other Computer Telephone employees. Candidate will be responsible for supporting Computer Telephone?s computer networking customer base. Support and administrative duties will require 80% of your time on the road and 20% in the office. It is a road warrior?s job. If you don?t like sitting behind a desk all day, enjoy and embrace the challenge of learning new technologies, meeting new people and enjoy the freedom of working in a results oriented, flexible technical position, this job is for you. Coverage area is southeastern New England and Boston.

Job Title: Help Desk Technician Company: Location: Los Angeles, CA Description: GTC Systems is an award winning information technology solutions consulting, staffing, training, application development and managed services firm who is seeking a Help Desk Technician in Los Angeles, CA ESSENTIAL FUNCTIONS: 1. Provides assistance, guidance, training, and support to clients and Engineers. 2. Provides support for all applications, systems, and equipment designated for GTC Systems Inc, 3. Provides advanced support and resolution for issues related to Network Connectivity and the various printers used at GTC Systems Inc. and GTC Systems Clients. 4. Diagnoses, troubleshoots, and resolves hardware and software issues either over the phone or in person, depending on shift assignment. 5. Escalates issues for resolution in a proper and timely fashion to other tiers/groups within IT, to IT management, and/or to vendor technical support. Works with vendors for proper warranty service and/or RMA replacement of equipment. 6. Logs and tracks calls using trouble ticket database, maintains history records and related problem documentation. Provides updates, status, and completion information to customers, other members of IT, and Technical Services management. 7. Installation of client applications, desktop operating systems, desktop hardware, and related peripheral components and printers. 8. Maintains proper documentation for issue resolution, installations, configurations and inventory of hardware and software. 9. All other duties as assigned. MINIMUM QUALIFICATIONS: 1. Advanced knowledge of and troubleshooting skills with Windows client and server operating systems. . 2. Experience with various utilities such as anti-virus, disk replication, and disk partitioning software. 3. Experience with troubleshooting network related issues. 4. Good oral and written communication skills with an ability to write reports, business correspondence and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department. REQUIRED EDUCATION AND CERTIFICATION: 1. CompTIA A+ certification and one MCP/MCTS or NETWORK + Certifications (other certifications may be accepted in lieu of those listed). 2. Citrix or VmWare knowledge a plus. 3. Computer Degree is desirable. Please email your resume and cover letter to Register to View please put Help Desk Technician/Los Angeles in subject line.

Job Title: Help Desk and Support Technician Company: Active Storage Location: Torrance, CA Description: Active Storage seeks outstanding technicians to join its operations and worldwide support team. This is a chance to start on the ground floor of a dynamic startup that works with some of the best known rich media content companies in the world.New team members ideally already have a grounding in the storage market and have demonstrated a proven track record of excellent service with a world-class attention to detail. You are expected to have a full understanding of the Apple platform as well as knowledge of the PC environment.*Required Knowledge and Expertise:-Apple computers-Basic server integration and* AFP/SMB re-sharing-PC computers-Hard disks and RAID storage-Stellar ability to handle clients in person and on the phone-Proven troubleshooting abilityDesired Knowledge and Expertise:-Fibre connections including switches, SFPs, cables, etc...-IT and general networking-Video editing and broadcast workflows including full signal flow understanding-Video bandwidth understanding-3rd party video cards-Database ArchitectureActive Storage Support pride themselves on possessing a world-class skill-set and the ability to be deployed to any client facility and diagnose and fix anything from software editing issues to a total workflow analysis.You will gain valuable experience and knowledge as we train and develop our team members to field worldwide support needs for the Active Storage product line, as well as handle technical and architectural questions and assist with pre-sales engagements. You will also work with our engineering team and provide QA support for all driver and software releases.*

Job Title: Help Desk Technician Company: Location: Santa Ana, CA Description: GTC Systems is an award winning information technology solutions consulting, staffing, training, application development and managed services firm who is seeking a Help Desk Technician in Orange County, CA ESSENTIAL FUNCTIONS: 1. Provides assistance, guidance, training, and support to clients and Engineers. 2. Provides support for all applications, systems, and equipment designated for GTC Systems Inc, 3. Provides advanced support and resolution for issues related to Network Connectivity and the various printers used at GTC Systems Inc. and GTC Systems Clients. 4. Diagnoses, troubleshoots, and resolves hardware and software issues either over the phone or in person, depending on shift assignment. 5. Escalates issues for resolution in a proper and timely fashion to other tiers/groups within IT, to IT management, and/or to vendor technical support. Works with vendors for proper warranty service and/or RMA replacement of equipment. 6. Logs and tracks calls using trouble ticket database, maintains history records and related problem documentation. Provides updates, status, and completion information to customers, other members of IT, and Technical Services management. 7. Installation of client applications, desktop operating systems, desktop hardware, and related peripheral components and printers. 8. Maintains proper documentation for issue resolution, installations, configurations and inventory of hardware and software. 9. All other duties as assigned. MINIMUM QUALIFICATIONS: 1. Advanced knowledge of and troubleshooting skills with Windows client and server operating systems. . 2. Experience with various utilities such as anti-virus, disk replication, and disk partitioning software. 3. Experience with troubleshooting network related issues. 4. Good oral and written communication skills with an ability to write reports, business correspondence and procedure manuals and effectively present information and respond to question from groups both inside and outside of the department. REQUIRED EDUCATION AND CERTIFICATION: 1. CompTIA A+ certification and one MCP/MCTS or NETWORK + Certifications (other certifications may be accepted in lieu of those listed). 2. Citrix or VmWare knowledge a plus. 3. Computer Degree is desirable. Please email your resume and cover letter to Register to View please put Help Desk Technician/Orange County in subject line.

Job Title: Operations Support Specialist Company: Neudesic, LLC Location: Phoenix, AZ Description: Neudesic is seeking a Operations Support Specialist to provide support to Neudesic’s Phoenix region.    The selected candidate shall be responsible for general administrative activities in support of regional management and internal clients for a professional technology consulting firm throughout the Phoenix area.  This position is located in Phoenix, Arizona. Responsibilities: ·         Create, consolidate and review multiple reports and presentations for regional management, using the Microsoft Office Suite·         Assist regional management with preparing monthly regional financial, sales and employee status reports.·         Assist with regional labor forecasting and adjustments, tracking issues related to the adjustments. ·         Perform data collection and interpret and implement various requirements.·         Schedule meetings, conference calls and special events as needed.·         Compile and distribute meeting minutes when necessary·         Tracking of all open action items·         Assisting operational leadership team as needed (e.g., annual performance reviews, HR matters, etc) Qualifications: ·         5+ years of experience with providing operational support, preferably in a professional services organization.·         Significant exposure to  Microsoft Excel, Word, and PowerPoint and its effective use in a financial tracking, analysis, and reporting environment·         Knowledge of Microsoft Windows applications·         BA or BS degree or equivalent experience required Additional Skills & Competencies: ·         Must be a self-starter who requires minimal supervision. ·         Ability to follow a methodical implementation process. ·         Excellent interpersonal, time management, and organizational skills.·         Ability to handle diverse situations, multiple projects and rapidly changing priorities. ·         Ability to communicate with management at all levels Neudesic provides for a culture of collaboration, communication, accountability, hard work, individual development and fun.   For more information, please contact Jaclyn Nilsen via email at:  Register to View . Resumes only accepted via email.  Neudesic is an Equal Opportunity Employer.  Please no third parties or agencies.

Job Title: Sr. Help Desk Specialist Company: Irvine Technology Corp Location: Lake Forest, CA Description: Irvine technology is looking for a Sr. Help Desk Specialist for our client in Orange County, Ca with experience providing excellent computer troubleshooting and customer service skills.Sr. Help Desk SpecialistLake Forest, Ca.6 Month contract to hireRate depends on prior experienceStart ASAPThe Help Desk Specialist will troubleshoot and help resolve in-house and third party applications to identify proper solutions.Provide basic support to users for all modules and various reporting functions.Respond to issues by telephone, fax, email and Web.Contact users and explain applications, problems, features and techniques to resolve future problems.Support for all Microsoft Office applications.Provide and maintain documented resolutions to frequently occurring issues.Track and Follow Up of user problems and complaintsAnalyze and prepare reports regarding call and trending statistics.Comply with all rules and regulations to the company's policies and internal SLA'sPerform other projects/tasks, as requested by the Company.Qualifications:5 Years Prior help desk experience.5 years of experience involving Microsoft products and specialized software applications Strong customer service experienceBasic data communications and operating systems techniquesSoftware troubleshooting methods and proceduresExperience Analyzing and solving problems using deductive reasoning.AA or BA preferredDesired Experience:please send resume to Register to View Education Required: AssociateYears of Experience Required: More than 5 years

Job Title: Network Operations Tier II Support Engineer - server platforms Company: Clearwire Corp Location: Las Vegas, NV Description: Clearwire's technology changes lives! If you are motivated by having a role where what you do each day directly influences the way people work and communicate, Clearwire may be the company for you. Network Operations Tier II Support Engineer-server platformsThis person will be part of a team of experts who are responsible for handling support escalation, managing server performance, deployment and more.The team is primarily responsible for managing service uptime and quality through understanding server performance and proactively identifying issues before they become customer affecting. In the event that we have customer impacting issues, this team provides 24x7 escalation support, as well as provide training to NOC and field engineers.This job will require a diverse knowledge of server and application platforms, network and access infrastructure elements.Responsibilities:• Perform and manage preventative maintenance tasks.• Proactively identify impacting issues through analysis of network and systems performance data and alerts.• Support the introduction of new equipment and software into the production network.• Support the Clearwire NOC, integration and field teams by escalation.• Establish and monitor KPIs to ensure the on-going health of the network.• Work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.• When required, support scheduled and emergency maintenance activities in the maintenance window.• Report and track on the root cause of network incidents for organizational review.• Assist with the creation and implementation of documentation and procedures to support operation of the network.• Troubleshooting, tracking, and resolution of day-to-day serverissues that have been escalated from front tier support groups.• Detailed analysis and characterization of data to identify problems in the core datacenter servers.• Generating requirements to development organizations for network operational and performance enhancements.Qualifications:• Expected to have a background working with at least three of the following disciplines: Unix/Linux, Solaris, Databases (Oracle, MySQL, etc), BridgeWater AAA, OMA-DM, DNS and DHCP.• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.• Knowledge and use of scripting languages such as Perl, Python or others preferred.• Min 3-5 year’s industry experience including recent practical experience providing engineering level technical support in a hands-on production environment.• Solid written and verbal communication skills.• Analytical thinker with the ability to “think outside the box” to resolve customer impacting situations.• Ability to work day, evening, and weekends as required.• Bachelor degree in related field preferred or equivelant experience.• Solaris or Linux certifications a plus.Clearwire, founded in October 2003 by telecom pioneer Craig O. McCaw, is a provider of simple, fast, portable and reliable wireless high-speed Internet service. Clearwire customers connect to the Internet using licensed spectrum, thus eliminating the confines of traditional cable or phone lines. Headquartered in Kirkland, Wash., the company launched its first market in August 2004 and now offers service in 16 states across the U.S. as well as in Europe.On May 7, 2008, Clearwire Corporation and Sprint Nextel Corporation entered into a definitive agreement to combine their next-generation wireless broadband businesses to form a new wireless communications company to expedite the deployment of the first nationwide mobile WiMAX network. In conjunction with this agreement Intel Corporation (through Intel Capital); Google Inc.; Comcast Corporation; Time Warner Cable Inc; and Bright House Networks have collectively agreed to invest $3.2 billion into the new company.

Job Title: Customer Support Engineer Company: Location: South Florida, FL Description: The Company: Our client is a global leader and provider of Revenue Intelligence solutions for Telecom, Media and Entertainment service providers. They are expanding their operations are currently looking for a Customer Support Engineer based in Fort Lauderdale, Florida. The Role: * Provide remote and on-site support in variety of systems for the telecommunication customers located throughout North and South America. * Maintain solid customer relationships by handling their questions and concerns with speed and professionalism, proactive communication with customers and client via telephone, email, or an automatic case handling tool. * Drafting status reports on customer service issues. The Requirements: Computer or Technical Degree Proficient knowledge of HPUX, SUN-OS or both. Proficient knowledge of Oracle databases - constructing, reading/ debugging, and running queries, understanding database structure Database Administrator knowledge - an advantage Position requires working flexible hours, as well as travelling to customer sites Previous experience un customer support Customer oriented and is able to communicate clearly, both written and in speech. Able to multitask and prioritize assigned tasks Languages: English and Spanish